“I purchased a ARRIS SURFboard SB8200 DOCSIS 3.1 Gigabit Cable Modem and NETGEAR Orbi Pro Tri-Band Mesh WiFi System (SRK60) for my Xfinity service. The modem is connected and working, but the Orbi stopped working after a few weeks. Can you fix?”
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Hi there. Thanks for reaching out about this! I'm sorry you're running into issues. We can definitely try our best to help out either over the phone or in the home. Some things you can do in the mean time would be unplugging the unit for a few minutes and replugging it back in. You can also try hitting restart in the Orbi application on your phone. To get started with some help, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
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