Questions & Answers

Q: QuestionWhat type of filter does this air purifier use?

• A:Answer This air purifier uses a washable, permanent filter.

Q: QuestionHow many fan speeds does the Honeywell air purifier have?

• A:Answer The Honeywell Air Genius 5 Air Purifier has 5 fan speeds.

Q: QuestionWhat is the recommended room size for this air purifier?

• A:Answer This air purifier is recommended for rooms up to 250 square feet.

Q: QuestionDoes this air purifier have a filter included?

• A:Answer Yes, the Honeywell Air Genius 5 Air Purifier comes with a filter.

Q: QuestionIs this air purifier certified by the AHAM?

• A:Answer Yes, this air purifier is AHAM certified.

Q: QuestionDoes the Honeywell air purifier have a timer?

• A:Answer Yes, the Honeywell air purifier has a programmable timer.

Q: Questionhow often do you have to replace the pre-filter, and at what cost?

Asked 12 years ago by Anonymous.

• A:Answer The only pre-filer you need to replace, is the odor reducing one ( one that came wrapped). If you use the other one, all you need to do is wash it. I used a small amount of shampoo and it did the trick.

  Answered 11 years ago by NewbietoKY

  Helpful (15)Unhelpful (5)ReportAnswer this questionShow more answers (5)

Q: Questionwhat is the different between the pre filter and the one is inside the honeywell come in the box,which one is washeable

Asked 10 years ago by billy.

• A:Answer The pre-filter is an activated carbon impregnated foam filter. It's primary purpose is to assist in filtering odors, but it also catches pet hair, lint, and bigger particulates. This filter will fall apart if you attempt to wash it. The washable internal filter (they are both accessed via the removable back panel) is an electrostatic filter designed to capture smaller particles of things like dander and pollen. Just a tip: if you replace the pre-filter, make certain that it is pressed back under the retaining tabs on the rear grille. If you don't, it will make replacing the cover impossible as there is no excess room.

  Answered 10 years ago by Rickm1122

  Helpful (15)Unhelpful (1)ReportAnswer this questionShow more answers (5)

Q: QuestionDoes this help with cat smell and dust

Asked 7 years ago by Kimber.

• A:Answer yes

  Answered 7 years ago by LauraRVerified Purchase

  Helpful (4)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionCan you get a Hepa filter for the AirGenius?

Asked 6 years ago by OldBingo.

• A:Answer Hi OldBingo! Thank you for reaching out! The AirGenius 5 was not designed to work with a Hepa filter. For further questions on this product please feel free to contact 877-580-4359. -Jordan

  Answered 6 years ago by Honeywell Support

  
  Helpful (5)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionfilter light not coming on yet after 3 weeks of useI have 2 Honeywell genius 5 air purifiers and they been running straight for 3 weeks now but the filter light does not show the filter getting dirty. is there a time limit for this. thank you .

Asked 9 years ago by Anonymous.

• A:Answer I think the filter meter goes based on hours used and at what level the purification is set to to determine how fast the meter fills, for example I have mine set to level 3 purification and it took at least a month and a half of constantly running before the meter started to fill up so yours should eventually start to fill the gage with time, another tip the instruction manual doesn't tell you is you have to wait for the filter meter to completely fill before it lets you reset it.

  Answered 9 years ago by ShadowMonster

  Helpful (4)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: Questionwill the AirGenius 5 remove mold/musty smelling rooms?

Asked 9 years ago by Jan.

• A:Answer I purchased this product for the same reason. Am not sure it really removes mold well enough. Ended up purchasing an Air Scrubber ( which cost a lot more) and hiring a mold remediation company to rip out drywall and wet insulation. If you can still smell an odor, chances are that you still have mold present. Also, hired a company to take air samples before and after remediation. Don't wait if you are sensitive to mold, it can ruin your health. Hope this helps!

  Answered 8 years ago by Housewife

  Helpful (4)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionIs the air geinius5 better than a Honeywell with HEPA filter?

Asked 8 years ago by kathyt.

• A:Answer I don't think so. The effect may degrade a lot after some time for this product. It's better to have HEPA filter and change it regularly.

  Answered 8 years ago by JamesVerified Purchase

  Helpful (4)Unhelpful (1)ReportAnswer this questionShow more answers (4)

Q: QuestionHow to clean the filter

Asked 5 years ago by Mc.

• A:Answer Thank you for your question. The ifD® filters should be cleaned approximately once every 3 months by removing it from the unit. Fill a sink with lukewarm water and add a few drops of mild dish soap. Gently swish the filter in the soap solution to clean. Soak the filter for 2-3 minutes. Rinse the filter with clean tap water. Dry thoroughly before reinstalling in the unit.

  Answered 5 years ago by ManufacturerTechSupport

  
  Helpful (3)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: QuestionMy air genius 5 did not come with the odor reducing washable pre-filter just the foam looking pre K filter and IFD filter I’m thinking I was sent a used one My air genius 4 came with pre k, odor reducing pre-filter and IFD.

Asked 3 years ago by MsDarko.

• A:Answer That is very odd. Your air purifier should have come with the washable foam pre-filter, the washable ifD filter, and the optional K pre-filter. If you did not receive that optional pre-filter, please contact our consumer relations team by emailing us at [email protected]. Thank you.

  Answered 3 years ago by ManufacturerTechSupport

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionI want to replace the permanent filter for the HFD 320 air purifier. How canI order one? My present one is dirty no matter how many times I wash it.

Asked 4 years ago by Carol.

• A:Answer For inquiries about replacement parts, please contact our consumer relations team by emailing us at [email protected]. Thank you.

  Answered 4 years ago by ManufacturerTechSupport

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionHow can I replace the permanent air filter for my Honeywell HFD320 model?

Asked 1 year ago by Joann.

• A:Answer Mine came with an extra filter. Also they are washable

  Answered 1 year ago by pingswifeVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWe have lost our manual how do you check to see if you need filter cleaned

Asked 1 year ago by Finsgirl.

• A:Answer There is at the right top corner a filter service notification

  Answered 1 year ago by pingswifeVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhen installing k filter are you supposed to leave in the washable honeycomb shaped filter as well or store it somewhere?

Asked 1 year ago by Nan19.

• A:Answer Haven’t needed to wash my filter yet but do believe I’d store it away..

  Answered 1 year ago by SmileitbroughtVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIt is Silent?

Asked 1 year ago by Mara.

• A:Answer I think it’s quiet on 1,2,3. Very little on the higher numbers. I keep mine at 3 and it’s extremely quiet

  Answered 1 year ago by DonnaCVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)