Questions & Answers

Q: QuestionAre the models HPA300 and HPA300VP the same machine? I know the SKU numbers are different but what about the actual machine? There seems to be quite a bit of confusion on this matter. Thank you.

Asked 7 years ago by Sammy32211.

• A:Answer VP stands for "value pack" and it was a no-brainer to choose this one, since it was cheaper when I purchased mine, and the box includes 4 pre-filters with the HEPA array, so you are good for a year with the "VP" version.

  Answered 7 years ago by EigenVerified Purchase

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Q: Questionwhat is a difference between HPA 300 and HPA 300 VP ?

Asked 6 years ago by lila.

• A:Answer We appreciate your inquiry. The difference between these models is the amount of pre-filters supplied within the unit. The HPA300VP contains a total of 4 pre-filters, while the HPA300 contains 1 pre-filter. We hope this information is helpful. If you have any questions, please contact us by emailing [email protected]. Thank you.

  Answered 6 years ago by ManufacturerTechSupport

  
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Q: QuestionDoes this unit filter out mold & mildew spores. Can it help with a musty odor from the basement.

Asked 7 years ago by RockyHD.

• A:Answer Yes it does. The musty smell is reason I purchased this unit and it works. And the mold was also reason to buy it too.

  Answered 6 years ago by Haskell

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Q: QuestionHow much electricity does this use, either amps or watts?

Asked 6 years ago by Arby.

• A:Answer The sticker on the bottom of the unit lists the voltage as 120 Volts and the current as 1.10 Amperes, so the energy consumed would be 132 Watts. That would be at the highest fan speed. The two lower fan speeds would consume less energy. The lights and control circuitry would consume minimal energy.

  Answered 6 years ago by AnonymousVerified Purchase

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Q: QuestionNever had an air purifier before, was wondering is it like a fan? Does it blow cool air?

Asked 6 years ago by Erik.

• A:Answer I have my central air set at 76 degrees and in Arizona, with temperatures over the century mark most of the time, I need a central ceiling fan to circulate the cool air. With the addition of the air purifier which blows that air out the top after filtering it. I feel that moving air always feels cool. The unit is not a cooler. It is a filter and purifier. It certainly helps circulate the purified air around the room which in turn is like a soft clean, fresh breeze.

  Answered 6 years ago by PeteVerified Purchase

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Q: QuestionWhats the difference between this and https://www.bestbuy.com/site/honeywell-true-hepa-air-purifier-black/4340100.p?skuId=4340100?

Asked 7 years ago by Calson.

• A:Answer This is a value pack so actually contains the same item as 4340100 as well as bonus filters.

  Answered 7 years ago by AirHelp

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Q: QuestionWhat is a Honeywell air purifier HPACV1

Asked 4 years ago by Honeywell.

Q: QuestionThe automatic timer on my HPA300 no longer shuts the unit off. Can a replacement timer be purchased.

Asked 4 years ago by Ozziemoto.

Q: QuestionWhat is the difference between this model and the HPA304?

Asked 5 years ago by BP27.

• A:Answer Thank you for your inquiry. The difference between these two units is the HPA300 is black and the HPA304 is white. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.

  Answered 5 years ago by ManufacturerTechSupport

  
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Q: QuestionI have a Honeywell Model Air Puiifer HPA100 and red button come on top replace Filter, so I went and bought one. inserted filter with black filter on ouside and turned on. But replacement light is still on. Any suggestions?

Asked 5 years ago by Anonymous.

• A:Answer Thank you for your inquiry. The filter indicator will not automatically reset when the filter is replaced. Once the filter has been replaced, turn the unit to the highest setting and hold down on the reset button for 10 seconds, or until the filter check light turns off. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.

  Answered 5 years ago by ManufacturerTechSupport

  
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Q: QuestionDoesitcomeinwhite

Asked 5 years ago by BOBO.

• A:Answer Thank you for your inquiry. This unit does come in white. The HPA304 is the white version of the HPA300. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.

  Answered 5 years ago by ManufacturerTechSupport

  
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Q: QuestionHow effective is this product removing tobacco odor?

Asked 6 years ago by Anonymous.

• A:Answer Hi there! The Resideo Honeywell Home True HEPA Air Purifier effectively captures up to 99.97% of airborne allergens, 0.3 microns and larger, that pass through the filters. This product is highly effective at capturing airborne particles such as dust, smoke, pollen, pet dander and mold spores. An odor reducing pre-filter and True HEPA filter are paired to capture odors, VOCs, allergens and germs. If you wish to discuss this further, feel free to give us a call at 1-800-477-0457. We hope this helps!

  Answered 6 years ago by Honeywell Support

  
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Q: QuestionHow loud is this model, for bedroom use.

Asked 6 years ago by Brad.

• A:Answer I use it in my bedroom. It has 3 speeds so the sound is adjustable, so to speak.

  Answered 6 years ago by daveVerified Purchase

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Q: QuestionWhat is the difference between this one and the Honeywell HPA300? Thanks

Asked 7 years ago by DoctorS.

• A:Answer A.) Thank you for reaching out. The HPA300 and the HPA300VP are the same air purifier. The HPA300VP is a value pack, the unit comes with 3 additional pre-cut pre-filters (4 pre-filters in total). We hope this information is helpful. If you have any other questions, please do not hesitate to contact our consumer relations team. Our team can be reached by emailing [email protected]. Thank you.

  Answered 7 years ago by ManufacturerTechSupport

  
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Q: QuestionHow many square feet does this cover and does ceiling height make a difference

Asked 7 years ago by Tony.

• A:Answer Hi Tony! The Honeywell - True HEPA Console Air Purifier covers up to 465 sq feet, this includes most standard sized ceilings. Hope this helps!

  Answered 7 years ago by Honeywell Support

  
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Q: QuestionHow long will the filters last for before replacement?

Asked 7 years ago by Danny.

• A:Answer A.) Thank you for your inquiry. The True HEPA filter should be changed every 12 months and the pre-filter should be changed every 1-3 months. We hope this information is helpful. If you have any other questions, please do not hesitate to contact our consumer relations team. Our team can be reached by emailing [email protected]. Thank you.

  Answered 7 years ago by ManufacturerTechSupport

  
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Q: QuestionSome Honeywell filters are cleanable. Can the model HPA300 be cleaned, or must it be replaced? How about the pre-filters?

Asked 7 years ago by Tim.

• A:Answer A note in the Owners Manual says NONE of the filters are washable. Of course, you can override the replacement warnings if you don't think your area is particularly high in particulate matter, as long as you have good airflow through the unit. I haven't even gotten to the 3-month pre-filter replacement yet, but I've been vacuuming the unit louvers and pre-filter every few weeks, and will inspect and make decision when the indicator light comes on, but the owners manual specifically says the pre-filter will fill with fibers and dust, impeding airflow, and should be replaced on schedule.

  Answered 7 years ago by EigenVerified Purchase

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