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Thank you for bringing this to our attention. You may try to perform a factory reset by removing both earbuds from the case and tap the touch control twice and hold for 5 secs. If the issue still perists, please contact our customer support for further assistance via our website or toll-free hotline.
Sorry, there was a problem. Please try again later.Having the buds in too close of a proximity to each other causes the loud screeching sound caused by electromagnetic interference. The interference comes from each bud having its own electromagnetic frequency/field emmited from them. Don't worry, there's nothing wrong with your buds.
Sorry, there was a problem. Please try again later.