Questions & Answers

Q: QuestionHow does the MultiStream™ Technology enhance the coffee brewing process?

• A:Answer The MultiStream™ Technology saturates the coffee grounds more evenly to extract full flavor and aroma.

Q: QuestionIs this Keurig coffee maker compatible with an app?

• A:Answer Yes, this coffee maker is app compatible and can be controlled through the Keurig app.

Q: QuestionWhat type of coffee pods does this Keurig coffee maker use?

• A:Answer This Keurig coffee maker uses K-Cup/single serve pods.

Q: QuestionCan I adjust the brew strength on this Keurig model?

• A:Answer Yes, you can control the brew strength with this model.

Q: QuestionWhat is the BrewID™ feature?

• A:Answer The BrewID™ feature recognizes your K-Cup® pod and customizes the brew settings to make each cup perfectly delicious.

Q: QuestionDoes this coffee maker have an automatic shut-off feature?

• A:Answer Yes, the coffee maker has an auto shut-off feature.

Q: QuestionCan multiple users (wife and I) have the ap on separate phones for use with one Keurig K Supreme Plus SMART machine? Or are we limited to using one smart phone?

Asked 3 years ago by Nick.

• A:Answer I can use it I have a Brew button at the bottom of my app we have the Keurig smart Wi-Fi with the frother I can use it but my wife signed into my account and there's no Brew button at the bottom of her app on her phone is there something we did wrong it's not showing up

  Answered 2 years ago by Anonymous

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Q: QuestionOur Keurig Smart machine is beginning to flash "add water" frequently, even immediately after filling the reservoir. The Keurig help line was not much help when I called them today. I have also sent diagnostics by email with no answer. HELP!

Asked 3 years ago by BBFan.

• A:Answer I had the same issue. When I called their help line they asked where I pulled my water from to which I replied my fridge. They asked if it went through a filter which it does. I was told since the water was filtered and the unit had a filter that the coffee maker couldn't detect having water in the unit since minerals were missing from the water having been filtered before use. Yeah I questioned that. But tried that anyway and of course it didn't work. Called back got the same question told them water came from the tap and was then told to provide a receipt or serial number and a replacement would be sent and received within 10 BUSINESS days.

  Answered 3 years ago by Stang2016Verified Purchase

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Q: Questioncan a travel mug fit under this unit?

Asked 3 years ago by sunshine.

• A:Answer Yes- the tray slides out & off to allow a normal sized travel mug fit unit.

  Answered 3 years ago by StellaMomVerified Purchase

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Q: QuestionIs this black Keurig - K supreme color Black stainless?

Asked 1 year ago by Kate.

• A:Answer Yes

  Answered 1 year ago by Jammmer58Verified Purchase

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Q: QuestionCoffee maker stopped working after the first cup. Difficult to get any help. I returned this one. Can you assure all of us that this horrendous flaw has been fixed? I am Leary.

Asked 3 years ago by Malfunction.

• A:Answer Thank you for your question. The K-Supreme Plus SMART is one of our newest coffee makers in our line up and we are confident in our quality and stand behind all of our products. With that said, we consistently listen to consumer feedback and we encourage consumers who are experiencing a problem to contact our Consumer Care Team. Our representatives will be happy to help them resolve it: 866-901-2739.

  Answered 3 years ago by Keurig Care

  
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Q: Questioncan this device be control by apple HomeKit?

Asked 11 months ago by Jerry.

• A:Answer Thank you for your question. The K-Supreme Plus SMART coffee maker is not compatible with the Apple HomeKit/HomePod; however, it is compatible with both Google Home and Alexa. We hope this helps!

  Answered 11 months ago by Keurig Care

  
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Q: QuestionIs this a noisy machine?

Asked 1 year ago by RaeRae.

• A:Answer Very quiet machine while brewing..only noise is when you open the top to insert the coffee pod

  Answered 1 year ago by RicardoR

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Q: QuestionWhat controls to use to top off cup without overfilling.

Asked 2 years ago by Steve.

• A:Answer None. You will be lucky to get it to brew a cup period.

  Answered 1 year ago by hst48

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Q: QuestionDo you have to use the store bought pods or is there a universal pod you can purchase and use your own coffee?

Asked 2 years ago by Anonymous.

• A:Answer Keurig claims you can use any k cup but my experience is the unit’s optical detection system is quite fussy and only works (and that is rarely) when the k-cup you use has a very large q code on the label. Stay away from the Keurig Smart brewers they have lots of bugs.

  Answered 1 year ago by hst48

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Q: QuestionDoes this work with a 5G router?

Asked 3 years ago by bobb.

• A:Answer It works with ours. Not sure if it’s only certain models of routers but with what we use it works great.

  Answered 3 years ago by ArgylesabbyVerified Purchase

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Q: QuestionSo I have a few questions: 1) Can I just use this to pour water for non cup teas? like if I just want it to pour water into a cup that is hot 2) Do I have to use the app and does it force me to place orders etc?

Asked 3 years ago by Storm.

• A:Answer 1. You can just dispense hot water. You select the ounces you want and just skip the pod 2. You do not have to use the app or place orders.

  Answered 2 years ago by NancyVerified Purchase

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Q: QuestionWhat is the size of the reservoir

Asked 3 years ago by Reservoir.

• A:Answer Easily 9 cups.

  Answered 3 years ago by DaveVerified Purchase

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Q: QuestionIs a water filter included?

Asked 3 years ago by BarbT.

• A:Answer Yes it comes with a water filter.

  Answered 3 years ago by Edward27Verified Purchase

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Q: QuestionWhy does it take so long to brew a cup of coffee?

Asked 3 years ago by Pixie.

• A:Answer It shouldn’t. I have a cup in about a minute after placing the pod in. May need to have it serviced.

  Answered 3 years ago by ArgylesabbyVerified Purchase

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