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Thank you for your question. The K-Supreme Plus SMART is one of our newest coffee makers in our line up and we are confident in our quality and stand behind all of our products. With that said, we consistently listen to consumer feedback and we encourage consumers who are experiencing a problem to contact our Consumer Care Team. Our representatives will be happy to help them resolve it: 866-901-2739.
Sorry, there was a problem. Please try again later.Gave this as a gift to my church hospitality team. It was a big hit. Many did not know the ease of using the Keurig Smart coffee maker like this model before. We even put it on a cart to transport by elevator from church foyer to community hall. Could be you received a defective one. The church like it so much, we purchased two more for the other buildings. I hope you enjoy your next cup of cofffee.
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