A:Answer Hey, AMJJ. We're sorry to hear that you're having trouble. To start, here's a link to a Lenovo Support forum (https://forums.lenovo.com/t5/Lenovo-IdeaPad-1xx-3xx-5xx-7xx-Edge-LaVie-Z-Flex-Laptops/fingerprint-scanner-stopped-working/m-p/5317293#:~:text=%2D%20Press%20Windows%20key%20%2B%20X%2C,device%2C%20then%20click%20Update%20Driver.&text=%2D%20Select%20the%20latest%20drivers%20fingerprint,the%20latest%20does%20not%20work.) where one of our specialists details steps to follow to resolve this and users have seen success. Hope this helps!