A:AnswerThe unit does not produce a metal smell. If you need additional assistance, please reach out to our team using the contact information in the manual. We are here for you!
A:AnswerYes, this unit contains a grade H13 True HEPA filter that will capture 99.97% of airborne particles 0.3 microns in size, including dust mites and other allergens. We hope this helps!
A:AnswerPlease try pressing and holding the crescent moon (Sleep Mode) icon for 3-5 seconds. This will turn the "check filter" notification light off and reset the timer. For the PDF of the manual, please reach out to our support directly.
A:AnswerYes, you are more than welcome to place the unit in a basement. We recommend placing the purifier on a flat, stable surface with the display facing up. Please allow at least 15 inches / 38 cm of clearance on all sides and keep away from anything that would block airflow, such as curtains.
A:AnswerYes! You can also vacuum the hair off the filter every so many weeks. I have cats and dogs and it’ll take a bad litter smell out using the ion feature.
A:AnswerWe would like to hear more about your experience. Please reach out to our team at your earliest convenience. Our contact information can be found in the manual. We are here for you!
A:AnswerNo, radon gas is radioactive and can only be solved by exchanging air to keep things moving. HEPA filters are decent at capturing the decayed particles that end up in the air after the life of the gas expires.
A:AnswerThe air purifier and its filters (specifically the activated carbon filter) should help remove trace amounts of formaldehyde from the air. Additionally, any sources of formaldehyde should be professionally removed; the air purifier is only meant to act as a supplement to other safe practices and should not be the only source of air cleaning if there is active pollution from some other source.
A:Answeryes. small pores is big but problem is that they filter out but not kills. You need dehumidifier to dry out and inactive small pores. too much humid like bathroom can damage HEPA filter
A:AnswerI say it reduce to a point we barely smell it. But recomment buying bag of activated carbon and put it in the middle of the filter which increase ability of remove smell.
A:Answer400s is better options since they not produce toxic ozone. the plasma pro can be turn off which defeat the point of buying one unless you really need it right away and not few months later
A:AnswerSome people are more sensitive to ozone than others. It’s safe to be in the same room with PlasmaPro running, yes, but if you experience lung pain, shortness of breath, burning, etc, then you may be one of the more ozone sensitive people.
