Questions & Answers

Q: QuestionWhat is the warranty period for these hearing aids?

• A:Answer The Lexie B1 hearing aids come with a 12-month warranty on both parts and labor.

Q: QuestionHow do Lexie B1 hearing aids help in noisy environments?

• A:Answer These hearing aids use noise management and directionality control to improve listening experiences in various noisy situations.

Q: QuestionWhat kind of batteries do these hearing aids use?

• A:Answer The Lexie B1 hearing aids use replaceable size 312 zinc-air batteries.

Q: QuestionDo these hearing aids come with different ear tip sizes?

• A:Answer Yes, the Lexie B1 hearing aids come with three different sizes of open and closed domes for a comfortable fit.

Q: QuestionDoes the Lexie app offer any customization options?

• A:Answer Yes, the Lexie app allows for self-tuning and provides audiologist-quality customization.

Q: QuestionCan I control the volume on the hearing aids themselves?

• A:Answer Yes, each hearing aid has a toggle switch for volume control.

Q: QuestionAre these hearing aids suitable for all-day wear?

• A:Answer Yes, the Lexie B1 hearing aids are designed for comfortable, all-day wear.

Q: QuestionHow many microphones does Lexie B1 have

Asked 2 years ago by Pqdubya.

• A:Answer Hi, Pqdubya, thank you for your interest. Here is some of the information that may be valuable for you. Our hearing aid has the following certification: - EU Medical Device Directive 93/42/EEC EU Radio Equipment Directive 2014/53/EU - FDA Registration - FCC It also meets the following standards: - IEC 60118-7./ Ansi S3.22-2003 (2cc) Our hearing aid offers the following: - Up to 6 listening programs - Telecoil and companion microphone connectivity - Volume control - Bluetooth compatibility (No streaming) - In-situ hearing test - 16 Gain bands and compression channels - Wide Dynamic Range Compression - Maximum Power Output Limiting - Adaptive and fixed directionality - Adaptive feedback cancellation - Noise reduction - Wind noise suppression

  Answered 2 years ago by Lexie Hearing Team

  
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Q: QuestionFor a senior citizen with severe hearing loss would these work considering she only needs to hear people a few feet from her? Thank you.

Asked 2 years ago by Henrym.

• A:Answer In light of the fact that not wearing hearing aids when you really can't hear increases the incidence of dementia by 45%, wearing some sort of hearing aid is highly advisable.

  Answered 2 years ago by StayingInTheConversation

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Q: QuestionI have hearing loss in left ear and not right. I also have tinnutis in left ear. Can volume for listening to various sound therapy apps from android phone be louder on left ear than on right ear?

Asked 2 years ago by Harley.

• A:Answer Yes, you can have variable loudness in your ears. Easy to set up.

  Answered 2 years ago by StayingInTheConversation

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Q: QuestionWhat type of batteries 312 or or LR41.. confusing from different websites.?

Asked 2 years ago by YogaDowned.

• A:Answer 312

  Answered 2 years ago by BeckeyLVerified Purchase

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Q: QuestionCan you Bluetooth to tv

Asked 2 months ago by Charles.

• A:Answer Hi, Charles, thank you for your question. The Lexie B1 Hearing Aids Powered by Bose are Bluetooth enabled but cannot stream music nor take phone calls directly from your smartphone. If you have any further questions, please don't hesitate to reach out to our support team at (800) 499-1336 or email [email protected], and they will gladly assist you.

  Answered 2 months ago by Lexie Hearing Team

  
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Q: QuestionI work in health care, so I need to use a stethoscope. Will these integrate with a Bluetooth stethoscope?

Asked 3 months ago by Noke.

• A:Answer Hi, thank you for your question. Unfortunately, the Lexie B1 hearing aids Powered by Bose do not have Bluetooth (BT) capabilities designed for streaming. They will, therefore, not be able to connect via BT with the BT-enabled stethoscope. If you have any other questions, please don't hesitate to reach out to our support team at (800) 499-1336 or email [email protected] and they will gladly assist you.

  Answered 3 months ago by Lexie Hearing Team

  
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Q: QuestionDoes this hearing aid have a t coil?

Asked 1 year ago by Randy.

• A:Answer Hi, Randy. The Lexie B1 self-fitting OTC hearing aids Powered by Bose do not have a t coil. The Lexie Lumen self-fitting OTC hearing aids, however, do. If you have any questions, please don't hesitate to reach out to our support team at (800) 499-1336 or send an email to [email protected] for them to assist you.

  Answered 1 year ago by Lexie Hearing Team

  
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Q: QuestionI have problem hearing high frequency sounds. Can Lexi adjust to make those sound easier to hear?

Asked 1 year ago by 4grump4.

• A:Answer Hi, the Lexie B1 self-fitting OTC hearing aids Powered by Bose are designed to assist individuals with mild to moderate hearing impairments. If your hearing loss falls within the higher frequencies and fits this range, the Lexie B1 hearing aids could enhance your ability to perceive higher-pitched sounds. The Lexie B1 hearing aids offer customizable adjustments, empowering you to tailor them to your specific needs. With this flexibility, you can optimize your hearing experience and capture all the sounds that matter to you.

  Answered 1 year ago by Lexie Hearing Team

  
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Q: Questionwhat is the warranty and is there a trial period?

Asked 1 year ago by barneyfife12345teaguecountry.

• A:Answer Hi, your Lexie hearing aids have a 1-year warranty. BestBuy has a 60-day (including holidays) return policy.

  Answered 1 year ago by Lexie Hearing Team

  
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Q: QuestionI need a cross over hearing aid

Asked 1 year ago by Larry.

• A:Answer Hi, Larry, unfortunately, our hearing aids are not cross or bi-cross hearing aids.

  Answered 1 year ago by Lexie Hearing Team

  
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Q: QuestionCan I buy just the ear canals for the Lexi B1? They have a tendency to break with time.

Asked 1 year ago by fathertme.

Q: QuestionCan I purchase a hearing aid for only the right ear?

Asked 1 year ago by sumo.

• A:Answer Hi, sumo, no, we only sell our Lexie hearing aids in a pair.

  Answered 1 year ago by Lexie Hearing Team

  
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Q: QuestionDoes one have to have a cell phone to wear this hearing aid?

Asked 1 year ago by Anonymous.

• A:Answer Hi, our Lexie B1 Self-fitting OTC hearing aids Powered by Bose connect to your smartphone via the Lexie app which allows you to customize certain settings to your liking. You can however adjust the volume on your hearing aids itself without the Lexie app. For more information, please contact our support team at (800) 499-1336.

  Answered 1 year ago by Lexie Hearing Team

  
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