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Please accept my apologies for the delayed response. I certainly hope this issue has been resolved. Understandably this is disappointing. I am sorry you have not received support in resolving your issue. Please give us another opportunity to offer help. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
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