Appliances Memorial Day SaleEnds 6/4.Shop now

Skip to content
Main Content

Questions & Answers

Page Showing 1-20 of 78 questions
  • QuestionAnybody had the problem with burn in with the OLED

    Asked by Hutch78.

    • Answer Yes, I had a problem with a burn issue on my 55 in OLED tv. I like listening to the music channels and now I have a burn problem on my tv

      Answered by Mstyrose

  • QuestionWhat is the width of the stand?

    Asked by CarlT.

    • Answer 25 inches.

      Answered by GACSTER

  • QuestionMost of my viewing is through verizon FIOS. Can anyone tell me if the 720 and 1080 shows look substantially better on this tv?

    Asked by Dale.

    • Answer Hi Dale. Every TV will play video content at its native resolution. The LG B8PUA 4K HDR Smart OLED TV w/ AI ThinQ® - 55" Class (54.6" Diag), Model # OLED55B8PUA is a 10-bit panel and has a resolution of 3840 x 2160 (i.e. a native resolution of 2160p). When presented with video content that has a lower resolution, the built-in 4K Upscaler in the TV will upconvert those lower resolutions to its native resolution or as close as it can get it provided the signal has enough data. The resultant picture should be sharper, and more detailed than it would on a similarly-performing 1080p TV if you are sitting close enough, but there are many other factors that could affect that. 1080p and 720p content are never going to look as good as the best 4K content. It's just not possible...^IFV

      Answered by LG Digital Customer Care

  • QuestionWhat is the native refresh rate?

    Asked by Anonymous.

    • Answer OLED's have a native 120 Hertz panel and have a refresh rate of as low as 0.001 ms which for reference is around 1,000 times faster than a standard LED/LCD panel. ^CP

      Answered by LG Digital Customer Care

  • QuestionWith stand attached, what distance does tv frame set off of anyone’s stand? I have a sound bar that is 3.5” tall, want be able to use remotes with sound bar in front of tv. Thanks.

    Asked by Chris.

    • Answer The gap between the bottom of the panel on the LG B8PUA 4K HDR Smart OLED TV w/ AI ThinQ® - 55" Class (54.6" Diag), Model # OLED55B8PUA and the surface it is installed on will be 1.8" so if your Soundbar is 3.5" tall, it will cover 1.7" of the TV's screen...^IFV

      Answered by LG Digital Customer Care

  • QuestionCan you use Apple 4K TV with this LG TV? Need to be able to watch MLB.TV with Apple 4K TV.

    Asked by Chris.

    • Answer Yes, Apple 4K TV is compatible with this TV. ^CP

      Answered by LG Digital Customer Care

  • QuestionWhat’s the difference between the B & C series 55 OLED models?

    Asked by Mike.

    • Answer We have a comparison tool built into our website which you can use to compare the models of our TV's http://www.lg.com/us/tvs/all-tvs ^CP

      Answered by LG Digital Customer Care

  • QuestionWhat is the pixel refresh rate?

    Asked by SereneChaos86.

    • Answer 120 Hz

      Answered by Nick

  • QuestionWhat is the refresh rate/hz on this tv model. I asked a guy in store he couldn’t give me a definitive answer which i was ok with seeing how oled is still newer tech. Thanks in advanced!

    Asked by Flashvinnig.

    • Answer It really doesn't matter. not with an OLED Tv......if you dig deep it's probably 120hz, I know your saying well that's not 240.. I'm telling you, i watch a lot of sports, and there is absolutely NO lag or motion blurring.....NONE...

      Answered by OLDMAN

  • QuestionCan this tv be mounted on the wall?

    Asked by Anonymous.

    • Answer Yes, this tv has VESA mount so it can be mounted to a wall.

      Answered by CommunityAnswer

  • Questionwhat is the weight and dimension of the pack please

    Asked by hari.

    • Answer The weight of the box is 39.2 pounds, and the dimensions of the box are 31.9 inches high x 56.9 inches wide x 8.1 inches deep.

      Answered by CommunityAnswer

  • QuestionIs there a port to connect a VCR?

    Asked by Anonymous.

    • Answer There are various connections on the back of the LG B8. Numerous HDMI "ports"/inputs, but also older composite in with digital opitical ( audio ) outs. Depends on how new your VCR is? Mine is a few yrs old, and has HDMI outs, which is what I'd recommend if your machine has them.

      Answered by tvwatcher

  • QuestionDimensions of the stand?

    Asked by Rich.

    • Answer The stand is about 26 inches by 10. It fits well if have only a small place to set it on.

      Answered by Jason

  • QuestionWill this TV work with an IR (Infrared) based Universal Remote? I have a pair of Logitech Harmony 510 that I would rather not replace but they are IR only.

    Asked by DaveJ.

    • Answer Yes, the OLED 55B8PUA is compatible with IR based remotes. ^CP

      Answered by LG Digital Customer Care

  • QuestionDo this tv have hdmi 2.1?

    Asked by Smurf.

    • Answer No, the OLED55B8 does not have HDMI 2.1. ^CP

      Answered by LG Digital Customer Care

  • QuestionCan you tell me the different between the b8 series and the c8 series of the LG OLED tv? I just want to know so I can decide what model I will buy. Thanks for your help. What can you recommend? Thanks Dennis

    Asked by denjov.

    • Answer When comparing the LG OLED B8 vs. the OLED C8, the differences, at least on the surface, are difficult to find. Of course, they’re both state-of-the-art OLED TVs, breathing new life into movies, sports, games and with OLED’s tell-tale perfect black and intense color that’s only offered by the Best. Picture. Ever*. But when you dig a little deeper, you'll discover some fine variations that may mean a lot to you. Here are a few: The Processors. While the B8 has an a7 processor, the C8 boasts an a9 processor, which means that the B8 has slightly more limited processing power than the C8. One of the things that this means for you is that the B8 uses dual-step noise reduction, rather than the quad-step process found in the C8. However, while the B8's processor may not be as streamlined as the C8's, and there may be slight differences in overall sharpness, both televisions produce stunningly crisp, lifelike images. High Frame Rate (HFR) & High Dynamic Range (HDR). Although the B8 and C8 both support HDR imaging, and high frame rates, because of the somewhat more limited processing power of the B8, that television cannot support both simultaneously. However, with the increased processing power of the C8, HDR and HFR can be used at the same time. The Design. The most noticeable difference in the LG C8 vs. B8 comparison comes in the design – specifically in the design of the televisions' stands. The C8's is slightly wider and heavier than the B8's, and it features a cutout beneath the downward-directed speakers that help reflect sound toward the front of the television. Meanwhile, the B8's stand might look similar, but without the cutout, it isn't able to direct sound quite as well as the C8. Although the LG B8 and C8 may appear virtually identical, there are some slight nuances that may make the C8 a better choice for the die-hard movie buffs among us. That said, both televisions deliver superior images in 4K Ultra HD, incredible Dolby Atmos* sound, and offer AI (Artificial Intelligence) ThinQ® with the Google Assistant built in, so you can control compatible smart home devices using just your voice. Create a center for your smart home and beyond. Plus, it works with Amazon Alexa devices.

      Answered by LG Digital Customer Care

  • QuestionJust curious. How Good is this TV for sports specifically football and hockey?

    Asked by slangy.

    • Answer This OLED TV has a α7 Intelligent processor which enhances 4K HDR content for a truly cinematic experience with superior depth, sharpness, and remarkably accurate color. Each of the 8.3 million individually lit pixels of the LG OLED TV with AI ThinQ can brighten, dim or power off completely, achieving perfect black and displaying a level of picture detail. Picture quality becomes even more dynamic with Ultra Luminance Pro, which uses smart power distribution technology to boost peak brightness even higher. Its 54.6" screen (measured diagonally from corner to corner) is large enough to provide an immersive experience for everyone in the room. OLED TVs perform well in all lighting conditions. They offer an extremely high degree of color accuracy, wide viewing angles and a picture that is virtually blur-free. If you are in need of any assistance, have additional questions, or would just like to see our helpful tips, check us out on Twitter @LGUSSupport Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP

      Answered by LG Digital Customer Care

  • Questionwhat is the weight of the stand for this tv

    Asked by dit.

    • Answer The stand of the OLED55B8P weighs 3.3 lbs. ^CP

      Answered by LG Digital Customer Care

  • QuestionIs LG OLED compatible with amazon fire stick and the playstation app?

    Asked by doc.

    • Answer Not sure what you mean by playstation app, but the oled has multiple hdmi ports which you need for the fire stick so you can definitely use it. Since it’s a smart tv it also has some of its own apps as well

      Answered by martyz

  • QuestionWe have Comcast Cable, will we actually get 4K or really see a difference in getting the OLED TV’s?

    Asked by Butch.

    • Answer Picture is great with standard comcast box but check with Comcast to see if they have a 4k box for your area. They do have them now.

      Answered by YoMama