Questions & Answers

Q: QuestionIf you purchase the extra legs for this TV to stand on, how far apart will they be? (I'm trying to figure out if they will fit on my current TV stand which is about 50 inches in length).

Asked 5 years ago by Darrin.

• A:Answer Hi Darrin. The stand legs for the LG GX 77 inch Class with Gallery Design 4K Smart OLED TV w/AI ThinQ® (76.7'' Diag), Model # OLED77GXPUA will have a width of 63.9"...^IFV

  Answered 5 years ago by LG Digital Customer Care

  
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Q: Questiondoes the factory wall mount extend out from the wall? if so how far? does the mount pivot left right up down ? if so what degrees

Asked 5 years ago by walm.

• A:Answer The wall mount that comes as an included accessory with the LG GX 77 inch Class with Gallery Design 4K Smart OLED TV w/AI ThinQ® (76.7'' Diag), Model # OLED77GXPUA is designed to take of the TV's design so it can be mounted flush against the wall. It is a 'Fixed' wall mount so it does not pivot, it does not swivel or tilt and it cannot be pulled away from the wall. It is not a Full Motion Wall Mount. The TV has a VESA Wall Mount Interface Pattern of 300 x 300mm so if you prefer to use a third-party Tilting VESA Compliant Wall Mount that tilts or a VESA Compliant Full Motion Wall Mount that supports the pattern that is supported on the TV that will pull away from the wall, tilt, swivel or pivot is supported you can use that instead...^IFV

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionDoes anyone know how many of the HDMI ports support the new HDMI 2.1?

Asked 4 years ago by Joey.

• A:Answer The LG GX 77 inch Class with Gallery Design 4K Smart OLED TV w/AI ThinQ® (76.7'' Diag), Model # OLED77GXPUA has 4 x HDMI ports and they are all HDMI 2.1 ports, they all support VRR(Variable Refresh Rate), ALLM (Auto Low Latency Mode) and HDMI 3 is an HDMI eARC port. All of the HDMI ports are HDCP 2.2 compliant and the TV is a G-Sync Compatible display that is compatible with RTX 20 and GTX 16 graphics cards. (Older GPUs will not support G-SYNC compatibility). The TV will soon receive a software update for FreeSync™ and it also supports HGiG...^IFV

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionCan someone post the LENGTH of the attached power cord? I need to figure out if my outlet is close enough. Thanks.

Asked 5 years ago by kenchi.

• A:Answer 8ft

  Answered 4 years ago by Jeffjr

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Q: QuestionIs the 77" GX series HDCP 2.3 or HDCP 2.2? If it is only 2.2, will it be updated to 2.3 in the future?

Asked 5 years ago by Oledbuyer.

• A:Answer The HDMI ports on the LG GX 77 inch Class with Gallery Design 4K Smart OLED TV w/AI ThinQ® (76.7'' Diag), Model # OLED77GXPUA are HDCP 2.2 compliant. HDCP 2.3 is backward compatible so it will work with HDCP 2.2. LG has not made any announcements about upgrading the ports to be HDCP 2.3 compliant....^IFV

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionIs this TV okay to play video games? Concerned with burn in. Looking to get a PS5 and Xbox Series X when they become available

Asked 4 years ago by Thedude.

• A:Answer Definitely OK to play video games (awesome in fact!). The burn-in concern I have specifically is with the logos from the various networks being in the same spot on screen for hours on end (like during a football game) and at max brightness (white typically) for that logo. Have not had an issue there yet and I do think LG is doing a much better job of avoiding burn-in than they were even 5 years ago. I myself am planning on a PS5 too but I intend to wait til Nov 2021-Jan 2022 (whenever the best deals happen for the holidays) and also get the 8K TV with it as well.

  Answered 4 years ago by WallyVerified Purchase

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Q: QuestionCan this tv display static art images or photos similar to the Samsung frame tv? If so, what library is accessible and how realistic does it appear? Could you mount photos around the tv and seamlessly blend in? Thank you.

Asked 4 years ago by Nogo.

• A:Answer The LG GX 77 inch Class with Gallery Design 4K Smart OLED TV w/AI ThinQ® (76.7'' Diag), Model # OLED77GXPUA has an Art Gallery app that allows you to enjoy built-in high-definition images provided for several themes in the TV (Art Gallery, Art Photos (13 photos), Colorful Spring. You can select a desired theme to play or delete a downloaded theme. You can also view the information and image of the focused theme in advance...^IFV

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionDoes this set support HDMI 2.1 on all HDMI ports?

Asked 5 years ago by timbar.

• A:Answer Yes all 4 HDMI outputs are 2.1

  Answered 5 years ago by Relentless83

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Q: QuestionCan u down load the HULU and HNO MAX apps?

Asked 3 years ago by LARRY.

• A:Answer Yes

  Answered 3 years ago by MillowVerified Purchase

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Q: QuestionDoes this TV support aRC. Is there a specific or extra HDMI port specifically designed to work with aRC?

Asked 4 years ago by Jim.

• A:Answer HDMI 2 has eARC. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionAny recommendations for a cable management strip to purchase to hide the cables that come down the bottom of this tv ? Thanks

Asked 5 years ago by kenchi.

• A:Answer Hi Ken. BestBuy carries a variety of cable management strips that can be used to hide the cables that come down to the bottom of the LG GX 77 inch Class with Gallery Design 4K Smart OLED TV w/AI ThinQ® (76.7'' Diag), Model # OLED77GXPUA. If you enter "TV Cable Management" in the search field on the BestBuy site, you will get a hit on an assortment of TV cable management strips that you can choose from and there are filters on the left side of the page that opens that you can use to narrow your search or use for the various listed manufacturers. If you scroll further down the page you will find additional websites for websites that carry the strips under "Hide Your TV Cables"...^IFV

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionCan the mount that is included with the tv be used on brick or is it recommended for only drywall/wood?

Asked 4 years ago by Anonymous.

• A:Answer Yes the mount would be capable of being used on any surface including brick. However that isn’t to say that you may have to use other hardware than comes with it due to the anchors that you screw the mount into need to be different if applying to brick to make sure it’s sound. But do keep in mind that the tv is flush on the wall like a picture frame and brick is very abrasive and will scratch the tv when the mount is pushed into its resting place. Not to mention the mounting bracket is quite the bear to wrestle to make cooperate because it’s very tight and hard to manage all while maintaining care for the extravagantly priced tv. Hope this helps!

  Answered 4 years ago by SubparVerified Purchase

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Q: QuestionI will be flush mounting the LG OLED77GXPUA to my wall and using an In-Wall Power Kit by Legrand for cable management. Is the power cord hard-wired to the TV or is it separate? Can it be replaced with a shorter version?

Asked 4 years ago by MixMaster.

• A:Answer Hello, it is hard wired.^Venette

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionWhat is the difference between the 77” LG B9, C9, CX, and GX?

Asked 4 years ago by Gracebee.

• A:Answer The B9 and C9 series OLEDs are 2019 models. The B9 series uses LG's α7 Gen 2 Intelligent Processor while the C9 series OLEDs use the more advanced LG α9 Gen 2 Intelligent Processor. The CX and GX series OLEDs are 2020 models and new for our 2020 OLED models is the latest webOS TV platform, LG's α9 Gen 3 AI Processor 4K with AI Picture Pro/Sound Pro, Dolby Vision IQ, Filmmaker Mode™, Sports Alert Mode, a Home Dashboard, Bluetooth Surround Ready that lets you connect up to two speakers, including LG XBoom Speakers, for a true surround sound experience Sopport for HGiG (HDR Gaming Interest Group) and support for FreeSync™. The GC series OLEDs do not come with stand feet. They come with an included Wall Mount that is designed to take advantage of the TV's design, allowing it to be mounted flush to the wall. The stand feet cab be purchased separately for tabletop installation The GX series Oleds also have the hardware for the NEXTGEN TV (ATSC 3.0) tuner will require a software update for activation which will be automatically pushed out later in 2020. You will need to check with your local networks to determine when they will begin any NEXTGEN services as well, since this will also be a staged rollout...^IFV

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionHas anyone tried the LG, Google or Alexa voice control with the TV configured for external audio (e.g. 5.1 via an A/V receiver)? If yes, did the voice control response pipe out through the external speakers?

Asked 4 years ago by abizarvakharia.

• A:Answer Hi abizarvakharia. The The command confirmation will only happen on the device you speak to. If you are speaking to the LG GX 77 inch Class with Gallery Design 4K Smart OLED TV w/AI ThinQ® (76.7'' Diag), Model # OLED77GXPUA, the TV will give back the command confirmation. If you are speaking to an external speaker like Amazon Echo, or Google Home then the Echo or Google Home will give back the command confirmation...^IFV

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionWhen is the tv going to be in stock?

Asked 4 years ago by Buddd99.

• A:Answer The LG GX 77 inch Class with Gallery Design 4K Smart OLED TV w/AI ThinQ® (76.7'' Diag), Model # OLED77GXPUA is only available in Best Buy Stores that feature a Magnolia store. If your local Best Buy has a Magnolia store and is out of stock on the TV, please contact the Best Buy Support or a Best Buy Sales Associate to inquire if you can order it through your local Best Buy and have it shipped to you from another nearby Best Buy location with a Magnolia store and have it shipped to you from there or you can have them alert you when the TV is back in stock...^IFV

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionWhen do you expect to have more inventory on the LG OLED GX PUA 77inch TV?

Asked 5 years ago by Joe.

• A:Answer Hi Joe. Please contact Best Buy's Customer Service to inquire if you can give them your contact information so they can alert you when the LG GX 77 inch Class with Gallery Design 4K Smart OLED TV w/AI ThinQ® (76.7'' Diag), Model # OLED77GXPUA is back in stock...^IFV

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionLg 77gx open box excellent for1785$ On your website stopped by Roseville store this morning helper could not find it .is it available

Asked 3 years ago by Dave.

Q: QuestionWhat is the difference between cx and gx Models other than the mounting?

Asked 3 years ago by Jimbo.

• A:Answer OLED77G1PUA is a higher end OLED. It features the Magic remote with NFC technology, greater output power (60 watts) with a 4.2 channel speaker system and NEXTGEN TV (ATSC 3.0) tuner. ^Daphane

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionWhen will this become available?

Asked 3 years ago by Jackie.

• A:Answer Unfortunately, I am unable to provide a timetable as to when this model will be restocked. Please visit the product page at https://www.lg.com/us/tvs/lg-oled77gxpua-oled-4k-tv where you can register to receive notification when this model is available again. ^Daphane

  Answered 3 years ago by LG Digital Customer Care

  
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