Questions & Answers

Q: QuestionDoes the m.2 slot support pcie?

Asked 6 years ago by Zera.

• A:Answer We list the hard drive as an M.2 2280 SSD (Solid State Drive) and the interface as SATA3 for the 17Z990-R.AAS8U1, but the M.2 interface is designed to use either Legacy SATA mode or the newer PCI-Express (PCIe) modes and the drive will pick which one to use. The slots in the laptop are labeled as NVMe x 4 and NVMe x 2 so if an NVMe SSD is connected to the slots, NVMe command will be used. ^CP

  Answered 6 years ago by LG Digital Customer Care

  
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Q: QuestionIs the Thunderbolt port 2-lane or 4-lane? I would like to connect an eGPU to it. Thanks.

Asked 6 years ago by MeatHead.

• A:Answer According to the Thunderbolt™ 3 specifications, the Thunderbolt™ 3 Interface on the LG gram 17” Ultra-Lightweight Laptop with Intel® Core™ i7 processor, Model # 17Z990-R.AAS8U1, it will route up to 4 lanes of PCI express Gen 3 (4 x 8 Gbps) and up to two full (4 lane) links of DisplayPort out over the Thunderbolt cable and connector to the device(s) attached downstream from the host which in this case would be the laptop...^IFV

  Answered 6 years ago by LG Digital Customer Care

  
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Q: Questionhow large is the charger? how many watt USB-C charger is needed?

Asked 6 years ago by uncletim.

• A:Answer It is a standard charger 2.5” x 3.75”. The Gram supports USB Power Delivery (PD) 3.0 on Type C port, so it can be charged when source device like portable power bank or Type-c power adapter supports USB PD. Power profile to be charged is like below: 5V @2A(10W), 9V @3A(27W), 15V @3A(45W), 20V @5A(100W). ^CP

  Answered 6 years ago by LG Digital Customer Care

  
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Q: QuestionIs the screen matte or glossy?

Asked 6 years ago by dwayne4607.

• A:Answer The Display on the LG gram 17” Ultra-Lightweight Laptop with Intel® Core™ i7 processor, Model # 17Z990-R.AAS8U1 is glossy. ^IFV

  Answered 6 years ago by LG Digital Customer Care

  
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Q: QuestionAre there any in-depth manuals that describe the ability to update the Gram, opening the case, will the system only boot from the SSD m.2 x4 slot, can the ram be upgraded - does it accept 2 ram sticks & max memory?

Asked 6 years ago by vrs99.

• A:Answer Hello, there is a manual that describes how to open and update the LG Graham although it features an LG Gram 15. It is available on IFixIt website. It rates repairability of this laptop as a 9/10 – one of the best out there. It will boot from either one of the M.2 slots. It comes with a SATA3 hard drive. The two M.2 slots will automatically detect either a NVMe SSD or a SATA3 SSD. You can mix and match. The PC will boot from either drive. It has one standard RAM Slot Which is occupied. The other ram is soldered to the motherboard. For instance if you get a PC with 8 GB, 4 is soldered to the motherboard and there is a 4GB DIMM in the slot. The max supported memory is 20 GB. I have opened my PC several times and it is not hard at all. The only annoyance is the screw covers which are tricky to remove without damaging and you also have to remove the rubber feet so you will need some rubber cement or double-sided tape to put them back on.

  Answered 6 years ago by WiscLarryVerified Purchase

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Q: QuestionWhat are the dimensions of the m.2 NVMe slot?

Asked 6 years ago by vrs99.

• A:Answer The specifications on our product page for the LG gram 17” Ultra-Lightweight Laptop with Intel® Core™ i7 processor list the hard drive as M.2 2280 SSD. What the number 2280 means is that the slot supports 22mm wide and 80mm long M.2 devices. ^CP

  Answered 6 years ago by LG Digital Customer Care

  
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Q: QuestionHello. I would buy it only with 4K screen resolution and TB3 charging port (powerbank supported). If there is 4K variant let us (customers) know

Asked 6 years ago by Micron.

• A:Answer We appreciate your feedback and have forwarded it to our design team. If you are in need of any assistance, have additional questions, or would just like to see our helpful tips, check us out on Twitter @LGUSSupport or you can give us a call at 800-243-0000. ^CP

  Answered 6 years ago by LG Digital Customer Care

  
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Q: QuestionDoes LG gram 17 support "Kernel DMA Protection" in Windows 10? It would help address the recent Thunderbolt vulnerability (Thunderclap). According to Microsoft document, laptops shipped after Windows 10 1803 could have it. But I'd like to confirm it.

Asked 6 years ago by xxxin.

• A:Answer Hi xxxin. Please accept our apologies for the late response. Even though the Windows 10 Home OS that comes with the LG gram 17” Ultra-Lightweight Laptop with Intel® Core™ i7 processor, Model # 17Z990-R.AAS8U1 is version 1809, the laptop does not support Kernel DMA Protection...^IFV

  Answered 6 years ago by LG Digital Customer Care

  
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Q: QuestionSo LG, which is it? You gave both answers. One of them is definitely wrong. The 17Z990-R.AAS8U1 has 300 nits, a contrast ratio of 1000:1 and a glossy screen The IPS Anti-Glare Display on the Model # 17Z990-R.AAS8U1 is not glossy, it is a matte screen

Asked 6 years ago by Mark.

• A:Answer We are sorry for the confusion. The 17Z990-R.AAS8U1 has 300 nits, a contrast ratio of 1000:1 and a glossy screen. ^CP

  Answered 6 years ago by LG Digital Customer Care

  
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Q: QuestionDo both m.2 slots support PCIe 3.0 x4 ?

Asked 6 years ago by vrs99.

• A:Answer Yes they do. They will detect the proper interface and adjust accordingly to SATA 3 or NVME as required by the type of drive you install.

  Answered 6 years ago by WiscLarryVerified Purchase

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Q: QuestionIs it compatible with a 2TB M2 SSD? Thanks.

Asked 5 years ago by Tony.

• A:Answer There is no limit to the size of SSD that can be installed or that is supported by the slots. One slot is labeled NVMe x 4 which means it will support 4 PCIe lanes and the other is labeled as NVMe x 2 which means it will support 2 PCIe slots. If you have additional questions regarding our laptop, give our computer specialists a call at 800-243-0000. ^CP

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionWhat is the maximum SSD size supported by each slot? What is the maximum total storage size supported by the system (slot1 + slot2?

Asked 5 years ago by giantulua.

• A:Answer There is no limit to the size of SSD that can be installed or that is supported by the slots. One slot is labeled NVMe x 4 which means it will support 4 PCIe lanes and the other is labeled as NVMe x 2 which means it will support 2 PCIe slots. ^CP

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionCan I get this with a 1Tb SDD instead of 512GB?

Asked 6 years ago by p2peditor.

• A:Answer The 17Z990 is only available with 512GB SSD. However it has an extra M.2 slot that could be used to add additional SSD you can also upgrade the existing SSD to higher capacity.

  Answered 6 years ago by Salim

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Q: QuestionHello, 17'' gram case is also included in this package?

Asked 6 years ago by Lee.

• A:Answer A case is not listed as an included accessory with the 17Z990-R.AAS8U1. ^CP

  Answered 6 years ago by LG Digital Customer Care

  
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Q: QuestionHow much nits average brightness of display panel? Contrast ratio? Matte or glossy screen? Please provide answers for this 3 questions. It will be critical for everybody to know before purchase.

Asked 6 years ago by Andrew.

• A:Answer Hello, the 17Z990-R.AAS8U1 has 300 nits, a contrast ratio of 1000:1 and a glossy screen. ^AC

  Answered 6 years ago by LG Digital Customer Care

  
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Q: QuestionWhen does it release?

Asked 6 years ago by Jhon.

• A:Answer Hello and thank you for your interest. At this time we do not have a release date but please check back for updates. ^AC

  Answered 6 years ago by LG Digital Customer Care

  
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Q: QuestionCan you please name the SSD Pre-installed in the device?

Asked 5 years ago by Kanishk.

Q: QuestionCan you upgrade the SSD hard drive or add a second drive to the LG 17" gram?

Asked 5 years ago by Nate.

• A:Answer As long as it's an M.2 2280 SSD it will work. That is the size of the cards that will fit into the SSD slots & regardless of brand or manufacturer, it will work. Same thing applies for the memory. The 17Z990-R.AAS8U1 comes with 2 x 8GB DDR4 2400MHz memory installed. One slot is onboard so it can't be changed. If you have additional questions, give our computer specialists a call at 800-243-0000. ^CP

  Answered 5 years ago by LG Digital Customer Care

  
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Q: Questionlg gram 17" - intel core i7 - ram 16gb only has 256gb ssd, what is the fasted up great?

Asked 5 years ago by persiantom.

• A:Answer There is no limit to the size of SSD that can be installed or that is supported by the slots. One slot is labeled NVMe x 4 which means it will support 4 PCIe lanes and the other is labeled as NVMe x 2 which means it will support 2 PCIe slots. If you have additional questions regarding our laptop, give our computer specialists a call at 800-243-0000. ^CP

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionWhat about memory of 2-3TB 2048 GB Drive What is the price with such added?

Asked 5 years ago by Vic.

• A:Answer The 17Z990-R.AAS8U1 is new for us & is the first time that we have offered our gram laptops as a 17" and we don't offer it in any other capacity at this time. Check out our 15Z980-R.AAS9U1 which has 2 x 512GB drives which total over 1TB. You can find additional information about it here: https://www.bestbuy.com/site/lg-gram-15-6-touch-screen-laptop-intel-core-i7-16gb-memory-2-x-512gb-solid-state-drive-dark-silver/6269120.p?skuId=6269120 ^CP

  Answered 5 years ago by LG Digital Customer Care

  
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