A:Answer Hello, the life expectancy of a Jitterbug product varies depending on multiple factors. All new (originally purchased) phones, device, accessories and batteries come with a 1-year warranty that protects against manufacturing defects. If the product should fail within the first-year due to a manufacturing defect, the product would be replaced. For further assistance, please call Customer Service at 1-800-733-6632, between 5am and 8pm PST.