“I ordered the Xbox Series X All Access bundle and wasn't sure how I redeem the two year game pass. Is it included with my order online to redeem or is there a code inside the box that has a card I redeem. Thank you! :)”

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• It will ask you to redeem when you do the initial setup. Unfortunately mine is bugged, so I am unable to claim it and must call Support with Citizen One.

  Answered by Rasta 3 years ago

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• Thank you for your question! Your 24-month Xbox Game Pass Ultimate membership is delivered directly to your console. Redeem it during initial console setup or later in the Settings app. To redeem during initial setup: As you set up your new console, you’ll be prompted to redeem the Digital Direct offers that come with it. If you decide not to redeem them then, the offers remain on the console until they’re redeemed. To redeem after setup in Settings app: Select Settings > Account > Included with this Xbox to see an overview of and redemption status of any Digital Direct offers included with your console. Press the Xbox button to open the guide, and then select My games & apps > See all > Full Library, and then look under Available offers to see your offers. If you do not see an option to redeem your Xbox Game Pass Ultimate through initial setup and/or through the Settings app, contact Citizens Pay at service.citizensone.com. They’ll need to verify your Xbox All Access account and determine next steps.

  Answered by MicrosoftOutreachTeam 3 years ago

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