A:Answer We recommend updating its software and firmware to the most recent version. If that doesn't help, please run the Surface Diagnostic Toolkit to diagnose and fix any problems. For more information on the Surface Diagnostic Toolkit, please go here: https://support.microsoft.com/en-us/surface/fix-common-surface-problems-using-the-surface-diagnostic-toolkit-f61d8d18-37a9-863d-f8d0-1982eb16f7b5 If that doesn't take care of the problem, we recommend that you contact Microsoft Support for assistance here: https://support.microsoft.com/en-us/contactus/?87981000