“Anyone experience sound quality issues with this device? I want to love the device, but the speakers are very distorted, echo, and just very off putting. I've tried everything, and even tried a Google search. Maybe I just got a bad unit?”

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• We recommend updating its software and firmware to the most recent version. If that doesn't help, please run the Surface Diagnostic Toolkit to diagnose and fix any problems. For more information on the Surface Diagnostic Toolkit, please go here: https://support.microsoft.com/en-us/surface/fix-common-surface-problems-using-the-surface-diagnostic-toolkit-f61d8d18-37a9-863d-f8d0-1982eb16f7b5 If that doesn't take care of the problem, we recommend that you contact Microsoft Support for assistance here: https://support.microsoft.com/en-us/contactus/?87981000

  Answered by MicrosoftOutreachTeam 3 years ago

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• It may be your unit , did you adjust setting for bass - treble ?? That may help

  Answered by Kent 2 years ago

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