Questions & Answers

Q: QuestionWhen the light is blinking, does that mean it's charging? I felt it vibrate when I laid my phone on it, but the phone dropped from 59% to 50% in one hour.

Asked 7 years ago by ccchamps.

• A:Answer This thing is a piece of garbage. It will not sync up with my Samsung Note. The guy at Best Buy SWORE it would charge through the Otterbox cover. What a joke. At first, it would sync up about half the time, then quit. Now it does nothing but blink. I use a regular cable to charge my phone... the Mophie is useless. It just sits there blinking, and NO... there are NOT any foreign metal objects interfering with anything. Mophie SUCKS.

  Answered 5 years ago by tod728

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Q: QuestionI don’t get the point of this wireless charger. What is the advantage? You have to plug it in to work so how is that any better than plugging your apple charger into your phone? To me this is not a truly wireless product

Asked 7 years ago by kmn556.

• A:Answer Well, I got this mainly cause I got tired of being restricted on length and stuff, I also got it cause the iPhone cable breaks pretty easy and that's 20 bucks right there almost. If you set your phone down on the pad and let it sit there for a few and you have to do something quick you don't have to unplug, you can just grab it and go. Or if you are like me and have to move around on the desk and not have a headphone in then its worth it.

  Answered 7 years ago by Mk6dudeVerified Purchase

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Q: Questiondoes this only work when the base is plugged in?? when I unplug it it doesn’t work but when it’s plugged up it does & I’m confused isn’t it supposed to be wireless

Asked 7 years ago by madeline.

• A:Answer It is wireless in the fact that nothing needs to be plugged in to the actual phone for it to be charged. The actual charging station needs to be plugged in order for it to send the wireless charging to the phone itself.

  Answered 7 years ago by smittyVerified Purchase

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Q: QuestionWill this charge thru my otter box case on my iPhone X?

Asked 7 years ago by Wildman.

• A:Answer Yes. I have the iPhone X and an Otter box commuter series for it. With this charging pad, I have no issues wirelessly charging.

  Answered 7 years ago by WileyCoyote90Verified Purchase

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Q: QuestionHow long does it take to fully charge an iPhone X?

Asked 6 years ago by Anonymous.

• A:Answer Should be about 2 hours for a full charge

  Answered 6 years ago by Rjose641Verified Purchase

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Q: QuestionDoes anyone know if there’s a replacement for the cable/wall adapter. Mine broke quite shortly after buying it and I can’t find the cable elsewhere.

Asked 7 years ago by nxnceeyx.

• A:Answer We'd be happy to assist you with a replacement. Please give us a call at 888-866-7443.

  Answered 7 years ago by mophieSupport

  
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Q: QuestionDoes this stop charging at 100% or continuously charges until taken off charger?

Asked 7 years ago by Prcheco.

• A:Answer It will not completely shut off, however, your phone will only pull the power it needs (the wireless base doesn't force power on the phone). When your phone is at 100% it will reduce the power that it is pulling to a nominal amount.

  Answered 7 years ago by mophieSupport

  
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Q: QuestionWill this work with iphone 6 and iphone 7

Asked 7 years ago by Vangie.

• A:Answer If you are using a mophie charge force case alongside these devices, you will be able to charge your phone with the wireless base.

  Answered 7 years ago by mophieSupport

  
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Q: QuestionCan I charge my iPhone 8 while it's in the Apple iPhone silicone case?

Asked 7 years ago by bigjonlsmo.

• A:Answer Yes, as long as the case is less than 3mm thick.

  Answered 7 years ago by mophieSupport

  
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Q: QuestionI have a mophie battery case on my iPhone 8. Will it charge my phone while in the case and will it charge the mophie phone case as well?

Asked 6 years ago by SpaceCowboy.

• A:Answer Yes. The wireless base will charge your phone first and then your juice pack case.

  Answered 6 years ago by mophieSupport

  
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Q: QuestionI have the iPhone XR I have the otterbox defender series on my phone will it still wireless charge using the defender case?

Asked 6 years ago by Randy.

• A:Answer Yes

  Answered 6 years ago by Jwrogers3rdVerified Purchase

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Q: Questiondoes it work with I phone 7 plus

Asked 7 years ago by tom.

• A:Answer No, only 8, 8 plus and 10.

  Answered 6 years ago by GranCVerified Purchase

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Q: QuestionDoes it work on a iPhone 7?

Asked 7 years ago by base.

• A:Answer No , it will not work on the iPhone 7 on its own. You would need some sort Qi enabled case.

  Answered 7 years ago by SIlver26Verified Purchase

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Q: QuestionWill this charge an Apple Watch Series 4?

Asked 6 years ago by JerseyGirl.

• A:Answer No, it will no not.

  Answered 6 years ago by mophieSupport

  
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Q: Questionwill this charge a iphone 6?

Asked 6 years ago by lisa.

• A:Answer No. iPhone 6 does not have wireless charging capability. Must be an iPhone 8 or newer.

  Answered 6 years ago by alpinesliderVerified Purchase

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Q: QuestionWill this work with the galaxy 8+

Asked 7 years ago by Amybn.

• A:Answer Yes it works quite well with it, at least for me.

  Answered 7 years ago by LordishtarVerified Purchase

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Q: QuestionCan I charge my IPhone 7 Plus with this?

Asked 7 years ago by CJE.

• A:Answer This item is not compatible with the iPhone 7 or 7 plus. However, there are cases that can add the Qi functionality to those iPhones.

  Answered 7 years ago by D33manVerified Purchase

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Q: QuestionDoes this output up to 15W for the Qi 1.2 standard? Or is it limited to only 7.5W?

Asked 7 years ago by Wireless4Me.

• A:Answer Not sure, but I have a Galaxy S7, but it won't charge with a phone case and it's about twice as long to charge as my factory quick charger that came with the phone.

  Answered 7 years ago by EddieVerified Purchase

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Q: QuestionWhen it be available to order. I have it pre-ordered but there isn't a launch date posted.

Asked 7 years ago by release.

• A:Answer It's available from the 'pear store' online or in physical locations

  Answered 7 years ago by GetChargerNow

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Q: QuestionDo I need to sync my Samsung phone to my Mophie charging pad?

Asked 2 years ago by Anonymous.