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  • QuestionHi, looking a the 5G Ace. Is it compatible with AT&T 5G? Also, how is the processor speed for running apps like Microsoft Teams, Outlook, etc.?

    Asked by Andy.

    • Answer Thanks for your interest, Andy. If you look at our carrier compatibility list here: https://www.motorola.com/us/carrier-compatibility, this device is compatible with AT&T. However, 5G support will be added later. - Mike

      Answered by Motorola Customer Care

  • QuestionWhy does my Motorola moto one ace not let me receive txt messages or use video chat with my straight talk sim, but am able to send txt messages and use all other features?

    Asked by Mike.

    • Answer Mine did the same thing with Verizon. had to go on website in my account settings and change my plan to 5G plan. Didn"t cost anymore, but the only way I could fix it. hope this helps Mike.

      Answered by Whitey

  • QuestionWeight listed at 212 oz. That's over 13 pounds!! What is the actual weight?

    Asked by FavoriteFridge.

    • Answer Haha, someone must have wanted to not use grams. Per the Motorola website: 166.1 x 76.1 x 9.9mm, 212 grams

      Answered by Meowstic

  • QuestionIs Moto one 5G ace compatible with Xfinity mobile

    Asked by Ashwin.

    • Answer ...if not compatible with Xfinity wireless, why are they selling them on their site to their Xfinity wireless customers? Do I have to call them instead of believing Motorola site checking for compatibility? When was Motorola site updated for this accurate check before I purchase? Find a good product and deal at the provider then I can't use the product because someone is not up to date or is not honest...I'm a little confused on to buy or not to buy or just wait til my 4G phone craps out? I have only used Motorola for past 1.5 decades and disappointed when I checked about 20 Motorola phones and none are compatible with Xfinity Wireless carrier?

      Answered by AaJj

  • QuestionThe specs say this phone has 64gb of ram. Is that correct?

    Asked by dc.

    • Answer No... it has 6GB of RAM, and either 64GB or 128GB of storage space depending on which phone you buy. It also has the capability of adding an expandable microSD card, up to 1TB. Per Motorola's specifications: Processor Qualcomm® Snapdragon™ 750G 5G Expandable Storage Up to 1TB microSD card6 expandable Memory (RAM) 6GB Internal Storage 64GB built-in / 128GB built-in

      Answered by Mark

  • QuestionIs this a prepay phone or can it be added to my AT&T account?

    Asked by SandraD.

    • Answer Unlocked phone and can be added to most any service.

      Answered by Whitey

  • QuestionJust bought the moto one g5 ace, how many watts is the charger that is included with the phone. Mine was 10 watts and this takes an hour and a half to charge from 30% Are faster chargers available

    Asked by Skipdog.

    • Answer Mine was 10 Watts as well, and that's what Motorola includes with all of the phones as far as I know. The phone supports up to a 15W charger, which should theoretically charge at about a 50% faster rate, approximately. The battery is 5000 mAH (milliamp hours) which is quite a bit of battery power for a phone. That's equivalent to 5 amp hours. 10 watts at 5 Volts DC is 2 amps, and you're taking a battery that's down to 30% (1500 mah) back to a full charge... that's going to take a bit longer than other phones because the battery is so big. So a charger that's capable of 2A charging for 1.5 hours = 3AH, or 3000 mAh for a total of about 4.5AH, or 4500mAH. Close enough to 5000mAH given battery recharging capabilities. A 15 watt charger at 5 vdc is 3A. That's a 50% increase in output. But when we compare charging times, what does this gain you? 3A per hour, or 3000 mAH from 30% (1500mAH) means it will take about an hour vs. hour and a half to recharge to the same point. (Battery recharge rates are not linear, so these values are approximate.) It's faster, but it's still going to take a while because the battery is so big. An alternative is to plug in randomly throughout the day to get a bit of a charge here and there. I do this sitting at my desk at work, or when I'm running around town in my vehicle. I rarely see 80% or less this way, but I typically plug in when I sleep at night. Hope this helps.

      Answered by Mark

  • QuestionMotorola one 5g works with Spectrum?

    Asked by Orange.

    • Answer Hi Orange, thanks for your interest. Yes, the Motorola One 5G Ace is compatible with other MVNOs on Verizon Network. - Mike

      Answered by Motorola Customer Care

  • QuestionHi Moto Team, Any idea if/when the Ace will get Android 11? I currently have an Android 11 device that has a couple of key features. My wife has the Ace and I really like it but if it isn't going to get Android 11, then I just don't see the point. Thanks

    Asked by Brent.

    • Answer Hi Brent, Thanks for your interest. If you look at this page, the device is expected to receive Android 11: https://motorola-global-portal.custhelp.com/app/software-upgrade/g_id/1949#gs=eyJndWlkZUlEIjo1ODAxLCJxdWVzdGlvbklEIjoxLCJyZXNwb25zZUlEIjoyNywiZ3VpZGVTZXNzaW9uIjoiS1lUMnpyYnAiLCJzZXNzaW9uSUQiOiJYTkNXeXJicCJ9. -Jess

      Answered by Motorola Customer Care

  • QuestionHow long will Motorola Update this device? I mean Android Updates, Not security updates.

    Asked by Presurized.

    • Answer Last I read, Motorola said they would support one update... so that's likely from Android 10 to 11. I wouldn't hold my breath on any updates after that. For what it's worth, that's about par for the course these days. It seems that after the first update, manufacturers move on to the latest and greatest hardware changes and leave the older phones alone... hoping that you'll do the same and spend your hard earned money on the next one. I bought this phone as a stop-gap between my last phone (Razer One) and the next phone I want but is insanely expensive right now (new technology) so I'm using this and waiting on better advancements and lower prices. So far, I have been really surprised at how much I like this phone... to a point where I may not be upgrading for a while because it's really a decent phone.

      Answered by Mark

  • QuestionDoes this phone work on Boost Mobile's Extended Data Network?

    Asked by KierraB09.

    • Answer Hi KierraB09, thanks for your interest. Yes, this phone will work with Boost Mobile's Extended Data Network since it is compatible with said carrier. - Mike

      Answered by Motorola Customer Care

  • QuestionIs this cdma and gsm compatible? I want to have Verizon and at&t service in the same phone.

    Asked by HappyCamper.

    • Answer Yes HappyCamper. This phone is CDMA and GSM compatible. This phone is compatible to both Verizon and AT&T. You can check this link to see all compatible carriers: https://www.motorola.com/us/carrier-compatibility. -Jess

      Answered by Motorola Customer Care

  • QuestionDoes the phone have WiFi calling capability?

    Asked by Mysti.

    • Answer Yes, Mysti. This phone has Wifi calling capability. -Jess

      Answered by Motorola Customer Care

  • QuestionDoes it have double SIM card slots?

    Asked by Anonymous.

    • Answer Hi, thanks for your interest. The Motorola One 5G Ace only support a single-Nano sim card slot. - Mike

      Answered by Motorola Customer Care

  • QuestionWhat is the screens refresh rate??

    Asked by packersfan036.

    • Answer Hi packersfan036, thanks for your interest. The Screen Refresh Rate of the Motorola One 5G Ace is 60Hz. - Mike

      Answered by Motorola Customer Care

  • QuestionWill it work on sprint/T-Mobile?

    Asked by Daveinbratcity.

    • Answer Yes, Daveinbratcity. The device is unlocked and works on both Sprint and T-Mobile. You can check this link to see all compatible carriers: https://www.motorola.com/us/carrier-compatibility. -Jess

      Answered by Motorola Customer Care

  • QuestionWhat are the pre-loaded apps on Motorola One 5G Ace

    Asked by Fishy.

    • Answer It has almost the base Android package. Chrome, Play Store, Google Maps... Only thing that is not part of Android is a couple Motorola specific apps. One is a sound mixer thing to tweak the sound. Another has a few Motorola specific gesture features that turns on flash light w a hatchet motion or switches to camera w a wrist flip. NO preloaded social media or games.

      Answered by KenH

  • QuestionWill it work with a Samsung watch? Thanks Barry

    Asked by Anonymous.

    • Answer Thank you for your inquiry and interest in our product. Yes, Moto One 5G Ace phone will work with the Samsung watch. You can check this link for the phone specifications here: https://www.motorola.com/us/smartphones-motorola-one-5g-ace/p?skuId=537. -Mitch

      Answered by Motorola Customer Care

  • QuestionDoes this phone have VoLTE (Voice-over LTE)? I got a notice that Straight Talk is switching over to VoLTE and none of the manufacturers list this feature. (Seems that more than a few sales opportunities are being passed-up by this omission.)

    Asked by StraightTalkUser.

    • Answer Thanks for your interest, StraightTalkUser. If you look at our carrier compatibility list here: https://www.motorola.com/us/carrier-compatibility, the Motorola One 5G Ace has been tested and carrier-certified to work on Straight Talk and it also supports VoLTE on the said network. - MIke

      Answered by Motorola Customer Care

  • QuestionWhat apps are pre-loaded and how much of the internal drive storage is actually available to the owner?

    Asked by Will1932.

    • Answer I've had my phone for roughly a month, and only about 20GB is taken up by programs overall with 15GB of that being the updated System files As far as pre-loaded apps it's pretty much just Google (gmail/maps/Drive/fit/payect), a moto tutorial type app, youtube, and the play store. Even News has to be added.

      Answered by Mouse