A:Answer Good Afternoon,
Thank you for reaching out to us. Below are instructions for cleaning your Primo water dispenser. We recommend that you do this once every three months.
How-to video:
https://www.youtube.com/watch?v=QwdSPu2TYjo
Time Required: 30 minutes
Need: ( cups of distilled white vinegar, (1) Empty 2) tablespoon regular bleach or (2)5-gallon bottle, (1) 2-gallon bucket, and a Philips head screwdriver.
1. Turn energy saving switches to OFF.
2. Remove the water bottle.
3. Move appliance away from the wall to gain access to the back.
4. Remove remaining water from reservoirs by dispensing from the hot and cold taps into a pitcher
or bucket.
5. Remove the cap from a spare empty 5-gallon bottle. Pour the bleach (2 tbsp.) or vinegar (2 cups)
and hot tap water (2 Gallons) into the empty bottle.
6. Apply the cleaning bottle to the dispenser.
7. Allow the cleaning solution to fill the reservoirs.
8. Wait 10 minutes, then drain the water from the reservoirs as described in step 5.
9. Rinse the bottle and fill with only hot tap water and apply it to the dispenser.
10. Place a two gallon bucket in the back of the appliance and remove the drain plug and cap as
illustrated, while also flushing water through the taps (step 5).
11. Replace the silicone plug and drain cap.
12. Return the unit to its location, install a fresh water bottle, and turn the energy-saving switch ON.
Best Regards,
José R.
