“How long does it take to get a live chat with someone? They say I am going to chat with the next available agent. It has been 1/2 hour. How long do I have to wait?”
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The service has become TERRIBLE. It use to be great. For the past two years they always say the same thing: we have an unusually high call volume - they ALWAYS say this. WHat they should say and more honest is - we don't have enough staff. And yet we raised our prices. I dropped my total tech because of this.
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Sorry, there was a problem. Please try again later.This is a shortfall of the program. Recently, I waited 2.5 hours, and the Tier 3 tech did not greet me, just started and used a Windows 10 optimizer instead of Windows 11 for a new computer that I just purchased with Best Buy. Also I prefer American English speaking techs because they are easier to communicate with and more knowledgeable.
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