“Ice machine not working. My ice maker sporadically works on my Samsung RSG257aars. My wife states that this could be because the filter needs to be replaced. The symbol on the digital screen is blue indicating the filter is ok and the water comes out fine. The powerfreeze is off, and the ice off switch is off. Any suggestions? A new ice maker, filter, or repair call? Thanks Cory”
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Hello Coryinlouky, Thank you for reaching out and sharing your feedback about the ice maker in your Samsung refrigerator. I understand you're having an issue with your ice maker not working properly as the power freeze and the ice is off. We do apologize for the inconvenience this has caused you. We are here to help. To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ for the ice maker issue. Just click on "Samsung ice maker is not making any ice" as it has the step by step process to resolve the issue. Another link you can check is this one https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144271647. -Noraina
Sorry, there was a problem. Please try again later.Based on your question I am assuming that making the ice is not the problem; that the problem is with dispensing the ice. When you pull out the ice tray I assume there's ice in it. If the ice is old it can freeze together in large clumps that may be difficult for the dispenser to push through. You can always break it up and/or dump it out and start with a fresh batch. When you press the ice button, if the dispenser sounds like it is trying to dispense ice this might be the problem. Also try holding the button longer to see if the dispenser puts out anything. It could take several seconds before the ice starts coming out. If the dispenser doesn't make any noise then your issues sounds like it will take a service call. First also check to make sure the child lock is not activated. You can do that through the button interface on the front of the fridge. Look in the manual for your model to see how to turn that on and off. Even if the filter is old it should not impact the ability to make ice.
Sorry, there was a problem. Please try again later.I'm sorry to hear your icemaker isn't working consistently. There are a number of possible explanations, including the possibility that the filter needs to be changed despite the light being blue. Samsung filters are designed to last about 6 months based on average water consumption. However, if your household uses a lot of water, or the water has a high level of impurities, then it may need to be changed sooner. Following are some of the other possible causes/solutions: - Air pockets in the water lines can affect ice production. When the filter is initially installed or replaced, be sure to dispense up to 6 gallons of water to bleed air from the lines. - The recommended temperatures for the refrigerator and freezer compartments are 38°F and -4°F, respectively. If the freezer temperature is set higher than this, it could slow ice production. If the refrigerator is too cold, the water lines could freeze. - Is something pressing against the lever that detects when the ice bin is full? The icemaker will not produce ice if it detects a full bin. - Have you tried pressing the Test button on the side of the icemaker to reset it? - Is your home's water pressure sufficient? In order for the ice maker to operate properly, water pressure of 20~125 psi is required. Under normal conditions, a 6 oz glass can be filled in about 10 seconds. If the Refrigerator is installed in an area with low water pressure (below 20psi), you may be able to install a booster pump to compensate for the low pressure. - The Power Freeze feature can help increase ice production by running the compressor for an extended period of time. I hope these suggestions help to increase your ice production. - Ms. Samsung
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