Questions & Answers

Q: QuestionWhat is the depth with the doors and freezer drawer removed (for narrow delivery)?

Asked 4 years ago by zp.

• A:Answer Our doors were narrow also, but they were able to take the doors off of the fridge to make it fit.

  Answered 4 years ago by MARKASVerified Purchase

  Helpful (39)Unhelpful (8)ReportAnswer this questionShow more answers (1)

Q: QuestionI assume I can turn the ice maker completely off? I don't plan on hooking this up to a water line. Is that ok? I just want to use the ice space as freezer space.

Asked 4 years ago by NoIceForMe.

• A:Answer We never hooked up our ice maker either since we have hard water. The ice maker is still attached in the freezer we just use the bin underneath to store things. We have not had any problems with this.

  Answered 4 years ago by weusourfamily

  Helpful (28)Unhelpful (5)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this have an internal water dispenser? I see a water filter and ice maker but I don't see detail for a water dispenser.

Asked 4 years ago by TXSBear77.

• A:Answer This model does not dispense water.

  Answered 4 years ago by Jeffery

  Helpful (32)Unhelpful (5)ReportAnswer this questionShow more answers (4)

Q: QuestionI need the old refrigerator hauled away. I don't see where to click on the fee for that.

Asked 4 years ago by Marilyn.

• A:Answer When you check out, you will be asked if you want haul-away and/or installation.

  Answered 4 years ago by KathrynVerified Purchase

  Helpful (15)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs there a way to move this refrigerator without emptying the contents? We recently bought one, and once the leveling legs are down, it cannot be moved without a very complicated process. Most refrigerators will roll. This one DOES NOT!!!

Asked 4 years ago by Curious.

• A:Answer The refrigerator does have wheels on the bottom. You can lower the wheels to the floor by turning the leveling legs with a flat-head screwdriver to the right. Thank you for being a Samsung customer! ^Lena

  Answered 4 years ago by Samsung

  
  Helpful (20)Unhelpful (5)ReportAnswer this question

Q: QuestionCan the delivery persons remove just the 3 handles so that the refrigerator can be brought in through my door? My widest entry is 34”.

Asked 3 years ago by Presbo.

• A:Answer The doors are easily removed, my doorway is 32"

  Answered 3 years ago by JayD

  Helpful (10)Unhelpful (0)ReportAnswer this question

Q: QuestionI’m seeing conflicting information. Is there an internal ice maker or not? Model RF28T5001WW/AA THANK YOU

Asked 4 years ago by Pw.

This question was asked about the related product: Samsung - 28 cu. ft. Large Capacity 3-Door French Door Refrigerator - White

• A:Answer I'm so sorry for the confusion, Pw! Yes, this model does have an automatic ice maker in the freezer compartment. However, it does not have an external dispenser, and the ice would need to be manually removed from the bucket. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (6)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionCan the doors to the refrigerator be made to open wider. You can only pull the drawers about half way out before they hit the doors.

Asked 4 years ago by Walt.

• A:Answer Hi there, I can help with that. The door will open wide enough for you to remove the drawer. Depending on your install area will determine how much space you have for the doors to open fully. thank you for choosing Samsung. ^Brad

  Answered 4 years ago by Samsung

  
  Helpful (10)Unhelpful (4)ReportAnswer this question

Q: QuestionDo I have to hook up to a water supply? I don't want to make ice.

Asked 3 years ago by Anonymous.

• A:Answer Great question! The short answer is no. If you do not intend to use the ice maker, you will not need to connect a water line. However, in this case, it is very important to make sure you turn the ice maker off using the control panel to prevent any internal damage. ^Jecca

  Answered 3 years ago by Samsung

  
  Helpful (4)Unhelpful (0)ReportAnswer this question

Q: Questioncan you tell e the capacity in cucic feet of the freezer and of the refrigerator or upper part?

Asked 4 years ago by Ada.

• A:Answer ref=19.6 fre=8.6

  Answered 4 years ago by Guido59

  Helpful (6)Unhelpful (2)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this refrigerator filter the water before making ice? I assume yes because there is no water dispenser.

Asked 3 years ago by reamer.

• A:Answer Yes, there is a screw out filter centered between the crisper trays, though be aware it's very hard to replace.

  Answered 3 years ago by Bkwebb

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionare the door shelves adjustable?

Asked 4 years ago by brad40.

• A:Answer Yes the shelves are adjustable

  Answered 4 years ago by EeroVerified Purchase

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionMy refrigerator ends in RAA and the ice maker has locked. How do I unlock it?

Asked 4 years ago by Anonymous.

• A:Answer You need to hold the lock button for five seconds to unlock the controls. Then once the controls are unlocked you can turn the icemaker on or off

  Answered 4 years ago by HappycustomerVerified Purchase

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhy does this need a water filter if it doesn't have an ice maker? I prefer not to have an ice maker.

Asked 3 years ago by Wheels.

• A:Answer This Samsung 28.2 CU. FT. FRENCH DOOR REFRIGERATOR has the freezer in a drawer at the bottom of the unit (below the refrigerator French doors). The ice maker is in the freezer drawer. There is no ice dispenser. Ice cubes are ejected into a receiving bin once they are frozen. You can use a large serving spoon to remove ice cubes as needed or you can find an ice cube scoop for larger amounts in most places that sell kitchen utensils. When ordering, you can specify whether or not you already have a water line in the area where you plan to locate the new refrigerator. The installation will go more smoothly if you already have a water line in place. I would caution against not connecting the ice maker since you will be left with having to make ice cubes the old fashioned way with tap water & plastic ice cube trays. This could get messy if you're not careful. Best Buy has a good selection of refrigerators available. If you really don't want an ice maker, try looking for a unit that doesn't have one. It will probably be less expensive with a smaller capacity. It's a good idea to visit Best Buy's website regularly to check for sales, special deals like their "Deal of the Day", etc. If you create an account there are additional benefits like a rewards program that allows you improve your member status & issue reward certificates in $5.00 increments.

  Answered 3 years ago by MCSE98Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionMy old fridge is being hauled away at time delivery of the new one . How long does it take for new fridge to be cool enough for food and freezer to be used ? Also where does power cord exit fridge and how long is cord from exit point to plug end?

Asked 3 years ago by checkmate.

• A:Answer If I remember correctly it took about 2 to 3 hours for the fridge to get to the temperature. The cord comes out of the back of the unit. How long the cord is, I don't know the delivery guys swapped out the fridges pretty quick. Hope this helps.

  Answered 3 years ago by TechGuy76Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDo the doors have to be closed in a certain order in order to ensure a proper seal such as left then right or can either be shut first?

Asked 4 years ago by Doors.

• A:Answer Excellent question! The french doors have a flap that automatically slides between them to seal the doors shut. This means you can open either door by itself, or both in either order. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionThe right side door will only open to 90° because of a short wall. Maybe a hair more because of a one inch space ( handle comes out past short wall so not an issue). Will i have any issues with pulling out or removing interior drawers?

Asked 4 years ago by Maddvoe.

• A:Answer I just tried mine with the left door only open 90°. I thought the long drawer would be a problem, but it came out OK because it was below the door shelves. The left vegetable drawer ran into the door shelves, but it was out far enough for you get things in and out. I do not believe you would be able to take it out to clean without removing the left door. That might be an option if you really love this refrigerator.

  Answered 4 years ago by RefrigeratorVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this Energy Star and R-600a rated?

Asked 2 years ago by Lynne.

• A:Answer The response to my question gave the Energy Star rating (thank you) but didn't answer the part about the type of refrigerant. I assume that means it is not one of the "natural refrigerant" types recommended for newer refrigerators. If it were, you would probably want to highlight this.

  Answered 2 years ago by Anonymous

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionIs it possible to deactivate the internal lights in the fridge and freezer?

Asked 2 years ago by MZA.

• A:Answer Hi MZA, We appreciate your question about deactivating the internal of the refrigerator. The lights of the refrigerator can be turned off by engaging the Sabbath mode of the refrigerator. To enable/disable Sabbath mode, please refer to page 44 of the user manual I have shared below. https://downloadcenter.samsung.com/content/UM/202007/20200728002937594/DA68-04012L-00_FDR_RF6000T_ND__EN-MES-CFR__USA.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide them this number 1144882008 and it will help our team pull up your information. Leo

  Answered 2 years ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the warranty on the compressor?

Asked 2 years ago by Carol.

• A:Answer Hi Carol, Great question! We appreciate your query regarding the warranty of the Compressor. Check out the information below: Five (5) years of parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing) Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only Kindly visit this link for further information: https://www.samsung.com/us/support/service/warranty/RF28T5001SR/AA Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this ticket number 1144826256, which will help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Chrystel

  Answered 2 years ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this question