“My samsung refrigerator with model #RF18HFENBSR not working the freezer and it was totally defrost all inside. How i gonna fixed it to make it cool and make ice. Thank you.”
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Hi Sonny, Thank you for bringing this to our attention. I see you have some concerns with the fride=ge ice maker and the freezer not cooling. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue improving the quality of the products and services we offer. If you just received the unit, please ensure it is not in demo mode. It will look like it is ON but is on the showroom demo mode. This mode will disable the cooling system in your refrigerator, freezer, and ice maker. This mode is not for storing food. Any food stored in the fridge will spoil. Please see the link below for more details. Cooling Off mode (Demo mode) on your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00048861/ Cooling Off on page 44 https://downloadcenter.samsung.com/content/UM/202007/20200728002937594/DA68-04012L-00_FDR_RF6000T_ND__EN-MES-CFR__USA.pdf If your freezer is not freezing, or if your fridge or other temperature-controlled compartments (such as FlexZone) are not cooling, there are several options for fixing the problem and correcting the temperature. Most cooling concerns can be resolved by adjusting refrigerator settings, proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator. Cooling issues with Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001027/ https://www.samsung.com/us/support/service/warranty/RF28T5001SR/AA One (1) year parts and labor Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing) Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144783597 Have a great day. ^Charles
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