A:AnswerI had a similar problem. Best Buy sold me an out-of-the-box sound bar which always went to 25 after about 2 minutes. If my initial volume was lower, it would go up to 25. If the initial volume was higher, it would go down to 25. I called Samsung tech support and they were very helpful. They led me through various diagnostics and decided I would have to send it to their repair center. I had to pay to ship it to the repair center. They wanted everything including the subwoofer so it cost me about $75. Samsung replaced the PCB board and sent everything back and it all works perfectlly! Even though I bought the sound bar 2 weeks earlier, Samsung initially said the unit was purchased over a year ago and was out of warranty. I had to send them a receipt and they covered everything under warranty. Best Buy sold me a broken sound bar and they also sold me the wrong HDMI arc cable. Samsung told me to buy a 2.1 version which I did. I was very impressed with Samsung!
A:AnswerHDMI micro. I bought mine off eBay for 10 bucks. There are adapters also but your better off purchasing a regular cable due to the back of the sound bars design.
A:AnswerIf you are asking if you could purchase a subwoofer in addition to the one already provided I did not see anything in the settings that would allow for pairing an additional speaker. If you are buying this for the frame tv you will be happy with it.
A:AnswerHi there! The Samsung HW-S800B soundbar is indeed wireless! It features both Bluetooth and Wi-Fi connectivity options, allowing you to enjoy your audio without the hassle of cables. ~ Samsung Solutions
A:AnswerHi Garrett! The HW-S801B subwoofer is wireless to the soundbar but will still need to be plugged into an electrical outlet. Placing the subwoofer in a cabinet can restrict airflow that would cause it to lose the ability to generate the high-quality sound the sub is supposed to make, and in many cases cause rattling noises which will affect your listening experience and enjoyment. ~Samsung Solutions
A:AnswerThere is an HDMI to Micro HDMI cable included. You can also purchase 1 on amazon if you need a replacement (Silkland 8K 4K Micro HDMI to HDMI Cable 6.6ft).
A:AnswerYou could potentially using a universal soundbar mount designed to attach the soundbar to the tv and not the wall. Sanus and a few other brands make these types of mounts.
A:AnswerHi Karina,
The HW-S800B Soundbar is a great option because it is very slim but still produces a quality sound. Make sure that you are not blocking the top-firing Dolby Atmos speakers of the Soundbar with your TV. If possible having it out from completely under your TV will offer you the best sound available.
~Samsung Solutions
A:AnswerHi stack,
So we can understand your issue better, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
A:AnswerHi LBH,
The HW-S800B Soundbar does require the power cable that came with the Soundbar. Please contact your local Geek Squad for any cable management options that they would recommend.
~Samsung Solutions
A:AnswerI believe you are correct. I started with wireless but occasionally experienced some dropout. Then went to HDMI and sounds fine. Subwoofer is always wireless.
A:AnswerNo, you cannot. Because the soundbar has no return HDMI out. Only way via HDMI is from TV HDMI to soundbar. Also could use Optical or wireless Bluetooth.