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Pull the TV out on the mount. Loosen the main screw with the allen wrench that was provided, get a helper, pull down on tab in back of mount and lift up TV, pull forward. It should be free, free at last. I think they have a video of this online as well.
Sorry, there was a problem. Please try again later.Hi, Thanks for the question. To release your TV from the mount arm, loosen the locking screw using a hex key, remove the securement screws and then pull down the release ring. These steps along with graphics can be found on page 26 of the installation manual: https://content.webcollage.net/apps/cs/mini-site/bestbuy/module/sanus/wcpc/1479768361482/tab/docs-cde86a9e/page//_cp/products/1479768361482/tab-902a0c13-ee41-4646-aa83-3efca3ff1420/d1a66ade-1dc4-4677-b70a-1eadf3aa3f98.pdf?asset-title=Installation+Manual&from-pp=&index-in-collection=0&suppress-site-prefs=&collection-size=4&showtabs=§ion-type=document-gallery&enable-reporting=true&wc-target=&action=view-resource&channel-product-id=5463302. Katie @SANUS
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