A:AnswerWe would like to let you know that you can use water only. If you would like to use a cleaner/water solution we would advise to use our Hydrovac Multi Surface Cleaning Solution is specifically designed for this system to optimize cleaning performance. using other cleaners may lead to foaming, streaking and false triggering of the dirty water sensors.
A:AnswerWe would like to let you know that the Hydrovac can not be used for dry vacuuming. There must be fluid in the Clean Solution Tank for the unit to run. The unit will turn off and indicate when you have run out of cleaning solution.
A:AnswerWe would like to let you know that it is not recommended that you use third party cleaning solutions with the Hydrovac. The Hydrovac Multi Surface Cleaning Solution is specifically designed for this system to optimize cleaning performance. Third party cleaning solutions will lead to foaming, streaking and false triggering of the dirty water sensors
A:AnswerWe would like to let you know the Hydrovac can not be used for dry vacuuming. There must be fluid in the Clean Solution Tank for the unit to run. The unit will turn off and indicate when you have run out of cleaning solution.
A:AnswerWe have used it on our stained concrete floors and our painted concrete floors without any issues, but we tried it on less visible areas just to make sure it was ok first
A:AnswerWe're sorry to hear this is happening. To assist you with this, please reach out to our phone support at 855-427-5127. We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET. When you reach out, ensure you have your unit with you.
A:AnswerWe certainly understand your concerns on this. To best assist you with this, please reach out to our phone support at 855-427-5127. We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET. When you reach out, ensure you have your unit with you.
A:AnswerWe're sorry to hear you're having trouble with your Shark - HydroVac. We’d like to do some troubleshooting steps with you in order to best resolve your issue. The troubleshooting can be completed by phone at 1-855-427-5125. Please have your Shark on hand at the time of your call. We are open Monday to Friday 9am - 9pm ET as well as Saturday 9am - 6pm ET.
A:AnswerThe Hydrovac can be used on hard floors such as sealed woods, tile, vinyl, as well as low pile area rugs. If you're unsure, we'd always recommend checking with your flooring manufacturer.
