Questions & Answers

Q: QuestionDo I need to have a smart phone to have this ROBOT work correctly?

Asked 7 years ago by Hawkeye.

• A:Answer You do not need a smart phone for the Shark ION 720 model. It comes with a remote control and does not have smartphone app integration. You can also start the cleaning cycle by manually pressing a button on the top of the vacuum.

  Answered 7 years ago by Benisj

  Helpful (11)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionHow does the botboundary work? I am familiar with the virtual walls for the roombas. Do you cut the strips? Do they need to be powered? I see there are "connectors" - is that for a section longer than 9ft? Not sure how the strip is to be used.........

Asked 7 years ago by k1marie.

• A:Answer The boundary strips do not need to be powered. They have magnets that the robot senses and turns around. The connectors allow you to make turns and angles because the boundary strip is semi-thick and will not turn sharply. You cut the strips with scissors or utility knife to length. If need to make turn or square a corner just clip connector to cut end and then cut next length. The connectors have hindge that goes from straight to 90 degrees. For example, we used the boundary strip to “wall” off our dog’s food and water bowles. This keeps the robot from spilling the water. The bowles are on a small rectangle carpet in a corner. We only had to cut one long length from the wall past the Bowles. Clip on a connector to make 90 turn and cut the shorter side of the rectangle to reach the other wall. This made an L to cover the exsposed sides of the Bowles with the two walls on the other sides. We then slid the L under the carpet edge so can’t see it. The robot will then run up on just the carpet edge from the hardwood floor and then stop and turn away. It has never bumped the Bowles.

  Answered 7 years ago by CleaninginNYVerified Purchase

  Helpful (16)Unhelpful (9)ReportAnswer this questionShow more answers (1)

Q: QuestionIf you have a home with more than one level (we live in a bilevel home with hardwood floors) will the robotic vacuum sense a lower staircase and stop or will it fall over the edge?

Asked 7 years ago by Supercleaner.

• A:Answer The robot will stop and turn away from the stair’s edge. It has sensors that detect the cliff and stop the robot from falling down the stairs. We use the shark on our second floor a few times a week and it has always stayed safely off the stairs. It does run right to the edge before stopping and turning away so may be scary at first when watching it. However, as I said it has never run off the cliff.

  Answered 7 years ago by CleaninginNYVerified Purchase

  Helpful (8)Unhelpful (1)ReportAnswer this questionShow more answers (2)

Q: QuestionWill the 720 go over objects / carpet edges, like the 750 dose

Asked 7 years ago by big.

• A:Answer Yes, the vacuum can go over carpet and hard flooring.

  Answered 7 years ago by CommunityAnswer

  Helpful (5)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill this go over a 1 inch transition?

Asked 7 years ago by ZoLoWin.

• A:Answer Hello ZoLoWin, The ION Robot should have no difficulty going over a 1 inch lip when transition from one flooring type to another. We hope this information helps. The Customer Support Team

  Answered 6 years ago by Shark Support Team

  Helpful (2)Unhelpful (1)ReportAnswer this questionShow more answers (2)

Q: QuestionWhat is the height of the Shark robot vac. I need to be sure it can get under furniture.

Asked 7 years ago by Anonymous.

• A:Answer The height is 2.6 inches.

  Answered 7 years ago by CommunityAnswer

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs it wi-Fi to Look up to

Asked 6 years ago by Wendy.

• A:Answer Hello Wendy, We would like you to know that the Shark ION™ 720 Robot Vacuum does not use WiFi. It includes an Easy Scheduling Remote to control the vacuum or set up a schedule. We hope this information helps. The Customer Support Team

  Answered 6 years ago by Shark Support Team

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionWhy does it not clean up to the base board

Asked 7 years ago by SuzzieQ.

• A:Answer It will certainly clean around the base boards. Our self-cleaning brushroll pulls in short and long hair and captures dust, dander, and allergens to prevent everyday buildup in your home. This includes pulling in debris from the base boards.

  Answered 7 years ago by Shark Support Team

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionPor qué mi vacmop solo da vueltas y no avanza avía adelante?

Asked 2 years ago by Esperancita.

Q: QuestionCan you use a roll of magnet tape instead of botboundary?

Asked 4 years ago by Eonoch.

Q: Questioncan you use this without wifi? and if so can you use it with the app or do you have to use to the remote?

Asked 5 years ago by tori.

Q: QuestionDo i have to have wifi to use sharkOQrobot?

Asked 5 years ago by T.

Q: QuestionFirst robot replaced because of scheduling problems and new one does the same. It only starts up on schedule for 2 days and then it needs to be reset. All days are circled. Any suggestions?

Asked 5 years ago by Dianne.

• A:Answer Hello Dianne, We are sorry to hear that you are experiencing a difficulty with your Shark - ION™ 720 Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET. Thank you, The Customer Support Team

  Answered 5 years ago by Shark Support Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you use the shark ion robot on laminate floor?

Asked 6 years ago by Anonymous.

• A:Answer Hello, We would like to inform you that the Shark - ION™ 720 Robot Vacuum works great on most flooring types. With this being said, we recommend contacting the manufacturer of the flooring to verify compatibility. We hope this information helps. The Customer Support Team

  Answered 6 years ago by Shark Support Team

  Helpful (1)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: QuestionCould it be transported on a flight in a carry on or checked baggage? Is the lithium battery less than 160kwh?

Asked 6 years ago by Estefani.

• A:Answer Hello Estefani, For more information on travelling with the Shark - ION™ 720 Robot Vacuum, we recommend contacting the airline or a TSA agent. The battery is DC 14.8 V Li-ion 2600 mAh. We hope this information helps. The Customer Support Team

  Answered 6 years ago by Shark Support Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy robot is connected to the dock and says it is fully charged. But when I push the clean button the button that says max lights up and the robot chimes 3 time, while not moving. What is wrong with it. I just received the robot for Christmas.

Asked 6 years ago by tjoljo.

• A:Answer Hello tjoljo, We are sorry to hear that you are experiencing difficulty with your Shark - ION™ 720 Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET. Thank you. The Customer Support Team

  Answered 6 years ago by Shark Support Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you use the Shark 720 on vinyl flooring?

Asked 6 years ago by Carrie0118.

• A:Answer Hello Carrie0118, We are happy to inform you that the Shark - ION™ 720 Robot Vacuum works great on most flooring types. We hope this information helps. The Customer Support Team

  Answered 6 years ago by Shark Support Team

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan I use it on a high carpet. I want to use it in my bedroom. Will it run smoothly through the carpet? I’m afraid it is going to get stuck?

Asked 6 years ago by Anonymous.

• A:Answer Yes it works fine on carpet, hardwood or tile. We have all three surfaces and it does a fine job on all. Throw rugs are the only place where it has issues.

  Answered 6 years ago by danc1515Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow long does the robot run? Is it only 60 minutes?

Asked 6 years ago by Garcia.

• A:Answer Hello Garcia, A typical cleaning cycle for the Shark ION™ 720 Robot Vacuum will last about 1 hour. We hope this information helps. The Customer Support Team

  Answered 6 years ago by Shark Support Team

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat do the boundary strips look like?

Asked 6 years ago by Bish.

• A:Answer The boundary strips actually come in a roll, are brown, magnetic and about 1" wide. Being in a roll makes it possible to cut the strip to the length you need. The boundary strip for a doorway needs to be longer than a strip laying in front of a pet's food or water dish. The Shark will not go across the boundary strip. It will turn and go a different direction.

  Answered 6 years ago by Pug4Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)