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Questions & Answers

Page Showing 1-20 of 363 questions
  • QuestionWhat type of connectivity does this hotspot offer?

    • Answer This hotspot offers 4G speed connectivity.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the battery capacity of the Simple Mobile hotspot?

    • Answer The Simple Mobile hotspot has a battery capacity of 2300 milliampere hours.
    This question and answer was generated by AI based on customer and product data.
  • QuestionIs this hotspot locked to a specific carrier?

    • Answer Yes, this hotspot is locked to Simple Mobile.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the battery life of this hotspot?

    • Answer This hotspot has a long battery life, allowing for all-day continuous use.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat kind of display does the hotspot have?

    • Answer The hotspot has an intuitive color display that shows data usage, signal strength, and network information.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this mobile hotspot have any storage capacity?

    • Answer No, this hotspot does not have any storage capacity.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow many devices can connect to the Simple Mobile hotspot at the same time?

    • Answer The Simple Mobile hotspot allows you to connect up to 16 devices simultaneously.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow much is it for unlimited data

    Asked by Anonymous.

    • Answer I purchased the $50 plan to get 40gb but they do have a $75 plan that is considerably higher. And the previous answer is false. You can purchase a card online and you will receive an email with the card pin. That is how I received mine

      Answered by LuCynda

  • QuestionOnce I buy the hotspot, can I use as is, or is there something else I need to buy?

    Asked by Dtristan.

    • Answer The straight talk card for hotspot to add to it.

      Answered by Sdiiane

  • Questionhow long does the gb last? and is it worth buy what do u have to do to set it up?

    Asked by Anonymous.

    • Answer I purchased this device to use in our camper to watch movies and such Netflix as well as to use our phones. We have used it 2 weekends now I turn it off when we’re not using it. I think we only used like less then 10 gbs total so far. We purchased the 40 gbs plan It is very easy to setup all online.

      Answered by Peaches

  • QuestionIs there a monthly charge on top of buying data plan

    Asked by Glory.

    • Answer No, there is no fee other than the data you buy. For example, if you want to, you can pay $35 for 15GB of data, and you can keep using the data, until you use up 15GB, or until one month goes by: whichever comes first. Then, you can wait as many months as you want to buy data again. If you don't need to use the hotspot every month, you can just wait until you really need it. There is also the "Auto Refill" option, which will charge you $35 automatically, once every month, and then you can always have available data. But Auto Refill is an only an option, and is not required.

      Answered by Narrowback

  • QuestionLooking for a product to be able to use in the car when traveling. Will this work or can you refer me to some other product? Thanks!!

    Asked by MrsVee.

    • Answer i bought this product for traveling to mexico and it has worked perfect! hope this helps answer your question.

      Answered by abby

  • QuestionDo you have to pay for this every month? Or do you pay for the data when you purchase it and add more later if needed?

    Asked by BeanNill.

    • Answer It is a month to month, you do have the chance to roll over your data if you have any remaining. In case you run out before your month ends you can pay extra and get more GBs

      Answered by MobileGuru

  • QuestionDose this take a SIM card or just the data plan?

    Asked by Danni.

    • Answer All I used was the data plan card I got at Best Buy when I purchase the item

      Answered by Anonymous

  • QuestionHow many people can use it at the same time?

    Asked by Flor.

    • Answer Not sure how many people but we had 6 different items on it. Three laptops, two desktops, and a cell phone at the same time. It did not drag at all.Moxee is an ideal hotspot but don't use Tmobile's phone cards. One serious issue that is causing us to change to a different phone card is their abysmal customer service. Using T-mobile's phone card is not worth it. The customer service we have received is less than one star. They do not know how to change passwords on the Moxee site and cannot help with the WPS timeout. We wasted over four hours trying to find an answer and never found one. We were even lied to about having the receipt emailed to us (can't be done even though we gave our email address 7 times!!!) So keep that in mind if you need to use TMobile phone cards for the mobile hotspot. You may want to consider using some other phone card than Tmobile due to crappy customer service. We are going to run out this phone card and then switch to a different carrier to avoid using Tmobile's less than desirable customer service. If there was someplace to complain about their customer service, we would.

      Answered by MoxeeGoodTmobileBad

  • QuestionDoes this work with ATT service?

    Asked by TW777.

    • Answer Yes

      Answered by Anonymous

  • QuestionWe're camping in the WV mountains this summer in a cabin with no wifi/cable/satellite etc.. Will this work?

    Asked by SummerCamping1.

    • Answer I Believe It Will Work. I Travel Through The Country With This Hotspots While I’m Working So My Son Can Use His iPad. Its Been Working Pretty Well. Especially In Dead Zones. Just Keep It Charged As Your Using It Because The More Devices Hooked Up To It The More Battery It Drains. Be Safe & Enjoy Your Camping Trip. Keep Us Updated On How It Works. I May Want To Go Camping Soon :).

      Answered by BellaLaRose

  • Questionis it international and can be inserted by sim card by other countries?

    Asked by bhinokage.

    • Answer The device is network locked so it will only accept a SIM from Simple Mobile. To unlock it for use with any other network you must call Simple Mobile (1-877-878-7908) and ask them to unlock your device, a process which will cost you $150.

      Answered by Anonymous

  • Questionis there an unlimitrd plan??

    Asked by Anonymous.

    • Answer There is not an unlimited plan for this device. I only got this to use until I got my replacement hotspot that was recalled which has an unlimited data plan

      Answered by unkoleric6

  • QuestionCan this be used on a ship in the middle of the ocean

    Asked by Cynthia.

    • Answer Unfortunately, no the device requires a mobile device data connection (signal from a T-mobile cell tower). When in the ocean away from land these signals are not present thats why your cell phone won't work either. The cruise ship uses a satellite connection to send and receive digital data and can provide it for its passengers at a premium.

      Answered by Doc762