Questions & Answers

Q: QuestionDoes it light up when plugged into an xbox controller?

Asked 8 years ago by SamHyde.

• A:Answer Hey Sam, The RGB Illumination is powered through USB connection. Because the Xbox Controller only uses a 3.5mm connection, there is no way the controller can provide enough power for the RGB lighting.

  Answered 8 years ago by Marius

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Q: QuestionThe Steelseries website says that the Arctis 5 is compatible with PC, Mac, Mobile, PS4, Xbox One and VR. Your specifications seem to leave out the Xbox One. Why is that?

Asked 8 years ago by Hutch.

• A:Answer It is compatible with the Xbox One. The box comes with a 3.5mm headphone jack adapter to plug right up to the controller. However, you'll only be able to modify the RGB lighting and utilize DTS:X on a PC via the USB port.

  Answered 8 years ago by Tyler

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Q: QuestionBesides the 7 being wireless what are the differences between the 5 and 7. Is the $50 more for the 7 worth it and are wireless gaming headsets worth it, like do they work just as well as the wired?

Asked 8 years ago by Suhdudebrah.

• A:Answer Yes, the Arctis 7 is wireless. It also has a metal headband instead of plastic, and the ski goggle band is longer and wraps completely around the headset. The 7 also has inputs and outputs on the transmitter. The input lets you hook up something like a phone for wireless audio, and the output can be used to connect speakers, which switch automatically when you turn the headset on and off.

  Answered 8 years ago by KHertz

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Q: QuestionSo i know it works with the xbox one using the 3.5mm jack but will the RGB lighting still work with it plugged into the controller? Will i have to use the usb and plug it into a computer to modify theRGB?

Asked 8 years ago by Sweettles.

• A:Answer From what I understand the RGB will only work when used via the usb.

  Answered 8 years ago by RT72

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Q: QuestionWhen using this headset on Xbox One, does this have mic monitoring/voice feedback when talking?

Asked 7 years ago by Michael.

• A:Answer It does not, unfortunately. It's also not surround sound on Xbox if that matters to you. It's still a very good headset with great build quality.

  Answered 7 years ago by DavidVerified Purchase

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Q: QuestionAre you able to hear yourself in the headphones to decrease the volume at which you actually speak into the mic? I will shell out the dough for my roommate, so the shouting stops!

Asked 8 years ago by Slack.

• A:Answer The steelseries software lets you control microphone sidetone (The ability to hear yourself). You can adjust the volume at which you hear yourself as well.

  Answered 8 years ago by ShehanC

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Q: QuestionHow bright is the Arctis 5, when you mute the mic in a dark area? For me, the mic is going to be muted most of the time. Thanks

Asked 8 years ago by bsteel.

• A:Answer It's VERY bright and very red. Impossible to ignore in your peripheral vision. Very blinding, in my opinion.

  Answered 8 years ago by malratsVerified Purchase

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Q: QuestionIf you are using them for Xbox one, does it come with an adapter or is that separate?

Asked 8 years ago by Ayyy.

• A:Answer The newer XBox ONE controllers don't need an adapter, as they have a 3.5mm headset connector built in. However if you are using an older controller you will need an adapter, as one is not included.

  Answered 8 years ago by SteelSeries

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Q: QuestionOn the SteelSeries Website, there is a white variant of these headphones available. At the time of writing this question, only the black model is offered at Best Buy. Will the white model be offered through Best Buy eventually?

Asked 8 years ago by CartBeats.

• A:Answer Once the white versions are available (should be sometime in November) they will be for sale on bestbuy.com but not in stores.

  Answered 8 years ago by BrianF

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Q: QuestionSo I just bought this headset for my bf so he can use it on his ps4...he hooked it up but he said the mic doesnt work! Is he supposed to do something or press something?? Pls let me know anybody!!!Thx in advance!

Asked 8 years ago by Natsanjo.

• A:Answer I use this headset with my PS4 and love it. Here are some troubleshooting ideas: 1. Make sure everything is plugged in correctly. Either directly into the controller or into one of the console's usb ports. It may help to unplug it and plug it back in. You should be able to see a message pop up saying you disconnected/connected the headset. 2. Make sure the mic is pulled out and unmuted (there's a mute button on the back of the left ear cup - it makes the mic glow red when muted). 3. Go to the settings on the PS4 to adjust the mic volume. You can get there by holding the PS button on the controller to bring up the quick menu, then select Sound/Devices then Adjust Microphone Level. You should be able to see the input volume that the mic is picking up and adjust the level with a slider to get it in the "good" range. 4. It could be game-specific. For example, in Overwatch you don't automatically connect to voice chat unless you change the settings. And even then there can sometimes be issues joining a group chat. So if you see the mic working in step 3, I'd check for a game-specific tutorial for help. Hope that helps!

  Answered 8 years ago by P3ngw1nKingVerified Purchase

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Q: QuestionWill the arctics 5 mic still work on laptop if i use the 3.5mm micro usb to aux cable adapter? I tried with just an aux cord and the mic doesnt work.

Asked 2 years ago by Wowey.

Q: QuestionHello, I want to know if the Artics 5 RGB will light if I bought the USB C to USB Adapter?? I am connecting the Arctics 5 on my IPad Pro. will the RGB light works?

Asked 2 years ago by shane.

Q: QuestionI recently bought this mic a week ago and it is having really bad static problems that the other people in my Xbox party can hear is there any way to fix this

Asked 3 years ago by Aaron.

• A:Answer That is not the headset, there is likely something wrong with your controller or the xbox.

  Answered 3 years ago by Anonymous

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Q: QuestionWhy can’t I connect my headsets USB chatmix dial to my xbox

Asked 5 years ago by Anonymous.

Q: QuestionIs this headset also good for listening to music? I want to use this for other things besides gaming. Does it have good bass?

Asked 6 years ago by Robby.

• A:Answer If you like your music bassy then there are other options with better bass, but overall they are quality enough for most music.

  Answered 4 years ago by OhyeaaaaaahVerified Purchase

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Q: QuestionSo I recently bought the arctis 5 and it works perfectly fine on pc. I tried to use it on my xbox one S and it wouldn’t work, I can’t hear the game or can’t be heard by other players, am I missing something?

Asked 6 years ago by Pandooo.

Q: QuestionI do not see a microphone on this. Can you use voice chat with this on a ps4?

Asked 6 years ago by coop.

• A:Answer Yes, this headset has a microphone and can be used on a PS4 console.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionCan you use the arctis 5 on xbox and PC at the same time?

Asked 6 years ago by Sedg.

• A:Answer My son has them yes you can and he loves them

  Answered 6 years ago by Rigot

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Q: QuestionMy laptop only has 2 usb connector. 1 is for speaker and 1 for mouse. Can i still use audio jack combo connector for mic and speaker ? Does it sold separately ? If yes, let me know what kind of connector suit with it

Asked 6 years ago by Beinnz.

Q: QuestionHow long is the sale for

Asked 7 years ago by Jake.