Questions & Answers

Q: QuestionDoes this software protect against ransomware?

• A:Answer Yes, it uses the latest anti-ransomware technology to protect your files.

Q: QuestionWhat is the duration of the subscription for this software?

• A:Answer This software comes with a 6-month subscription.

Q: QuestionHow many devices does this software protect?

• A:Answer This software protects 3 devices.

Q: QuestionHow does this software protect my kids online?

• A:Answer This software allows you to set both time and content limits for your children's web access.

Q: QuestionWhat happens after the initial subscription period ends?

• A:Answer The subscription will automatically renew each year for $49.99 unless you cancel it by phone before the renewal date.

Q: QuestionDoes this work with the Chromebook it came free with?

Asked 6 years ago by Matt.

• A:Answer No. I bought a chromebook and went to install it and its not even compatible! So why wouldn't they offer software that was compatible with device instead! UNBELIEVABLE!

  Answered 6 years ago by rshshlyVerified Purchase

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Q: QuestionA 6 month subscription to trend micro came with my purchase. I am just now looking to download and install. How do I do that?

Asked 5 years ago by Kay.

• A:Answer Click the link they email you and it is simple it guides you though ... personally I removed it off my computer within a week it slowed my computer down so badly I literally could not do a thing on it I went back to what I had prior to this for the last 4 years which never slowed my comp. down.

  Answered 5 years ago by jaiai1125

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Q: Questioni just bought a laptop, it come with free 6 months trend micro internet security subscription, will my credit card be charge automatic the the 6 months end? thanks

Asked 5 years ago by ying.

• A:Answer oh yes, you will automatically be charged. Would have been nice if this was informed when downloading

  Answered 5 years ago by PatPat

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Q: QuestionI bought a Lenovo chromebook 10 months ago and my trendmicro internet security subscription expired after 6 months. How do I renew it. I keep trying best buy on Cicero in Chicago and keep getting answering machine? Can I renew it directly from trend?

Asked 4 years ago by Pamie.

• A:Answer TRENDMICRO usually notifies before it expires to renew it. You will need to contact TRENDMICRO, BESTBUY will not help. I know this, it happened to me.

  Answered 4 years ago by FrankOVerified Purchase

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Q: QuestionI am not able to find my email how do I find serial number for Trend Micro Internet Security

Asked 4 years ago by Happyapple.

• A:Answer You have to look for the serial number on your computer or device so it recognize the type of devices is going to be applied to

  Answered 1 year ago by JuanTVerified Purchase

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Q: QuestionI purchased a laptop and a 6 month subs to trend security came with it. I never downloaded it and do not want it. Am I going to be charged for this when the 6 months is up? Also was offered office 365 and did not down load it. Am I going to be charged

Asked 5 years ago by Carolyn.

• A:Answer In my experience as long as you didn’t download or sign up for either of those services, they have no way to charge you as they don’t have credit card, account, subscription info, etc.. so you should be fine to just ignore it

  Answered 4 years ago by Aharvey1689

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Q: QuestionCan you download this on an lenovo laptop

Asked 1 year ago by Christmas18.

• A:Answer Yes

  Answered 10 months ago by MdRedwanulHaqueProsealVerified Purchase

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Q: QuestionChange email address to be installed

Asked 1 year ago by Yul.

• A:Answer yes, i have to change my e-mail to install

  Answered 5 months ago by PedroDVerified Purchase

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Q: QuestionI have had a Trend Micro subscription for many years. Can I add this six months to my existing account?

Asked 1 year ago by JasperLynn.

• A:Answer I didn’t add

  Answered 3 months ago by AbulKVerified Purchase

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Q: QuestionCan the Trend Micro Internet Security Yearly subscription be transferred from one computer to another?

Asked 2 years ago by Rita.

• A:Answer I didn’t transfer

  Answered 3 months ago by AbulKVerified Purchase

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Q: QuestionWhy does Trend Micro need the password to my computer that it's protecting?

Asked 2 years ago by Questioning.

• A:Answer I don’t remember being asked for my computer password, I would suggest uninstalling and redownloading it.

  Answered 1 year ago by EmmittMVerified Purchase

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Q: Questionbest buy has been updating my micro trend yearly, so I dont have a direct account with micro trend security or I do not know password. Micro Trend say I have a subscription for the latest version using TOEF-0217-8750-4830-8255. HELP, I cant do it

Asked 2 years ago by Anonymous.

• A:Answer It sounds like you're having trouble accessing your Trend Micro account because Best Buy has been managing your subscription. Here's what you can do: 1. **Contact Best Buy Support:** - Since Best Buy has been updating your Trend Micro subscription, they should have the details of your account. Contact Best Buy's customer support and explain your situation. They can provide you with the necessary information or help you reset your account. 2. **Trend Micro Support:** - You can also reach out to Trend Micro's customer support directly. Provide them with your subscription key (TOEF-0217-8750-4830-8255) and explain that you don't have direct access to your account. They should be able to assist you in resetting your password or providing access. 3. **Reset Password:** - If you have any email communication from Trend Micro, look for a "Forgot Password" link or similar option. This might allow you to reset your password and gain access to your account. Here's how you can contact Best Buy and Trend Micro support: **Best Buy Customer Support:** - Phone: 1-888-BEST-BUY (1-888-237-8289) - Website: [Best Buy Support](https://www.bestbuy.com/site/electronics/customer-service/pcmcat87800050001.c?id=pcmcat87800050001) **Trend Micro Customer Support:** - Phone: 1-800-864-6027 - Website: [Trend Micro Support](https://esupport.trendmicro.com/en-us/home/index.aspx) By contacting either support team, you should be able to resolve the issue and regain access to your Trend Micro account.

  Answered 11 months ago by AbouJVerified Purchase

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Q: QuestionWhere is the serial number?

Asked 2 years ago by cw.

• A:Answer serial number is found in the order or email with the downloading instructions.

  Answered 2 years ago by EricaCVerified Purchase

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Q: QuestionWhy is the digital download not showing up in my digital library?

Asked 2 years ago by Amber.

• A:Answer You have to do it through the email instructions. It list serial number and download link on original emails :)

  Answered 2 years ago by GUykortezVerified Purchase

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Q: QuestionBought a chromebook, tried to install free software, only takes me to Kapersky not Trend Micro. How do I install it then?

Asked 2 years ago by NotforChromebook.

• A:Answer Not

  Answered 3 months ago by AbulKVerified Purchase

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