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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 116 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are positive about the Back-UPS 425VA's battery backup, compact size, and reasonable price. They appreciate the convenience of having multiple surge-protected outlets and the ease of setting up the device.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 116 reviews
  • Pros mentioned:
    Battery life, Surge protection
    Tech Insider Network Member

    Rated 5 out of 5 stars

    A must-have for your router/smart hub

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a techie, I feel required to give an added level of protection to the tech that lives in my home. That tech also supports the family here and any time that I can add an accessory that lessens the need for me to give tech support at home, I embrace it. I’ve had APC UPS’ that range from $800 to $80. Rack mount, to free-standing. Additionally, I’ve had smaller Back-UPS devices to handle my Linksys Velop base station, Philips Hue Bridge, Ubiquiti switch and Arris/Moto Modem. The unfortunate part of that other device, was a limit of 3 protectable devices and I had to sacrifice one of the four things that supply services to the house. The Back-UPS 425 adds another three outlets to the protection scheme, however two of those six aren’t battery-backed. With the layout of the outlets, they only allow me to use the first four protected outlets. After that, the width of the plugs was too wide to allow the last two to be filled. With my previous UPS, a power flicker would allow a low that rebooted all of the devices that it was supposed to protect - and that was awful. When it happened at 2am and the house lit up like a Christmas Tree, the wife let me have it (even though the default Hue power state was ‘off’ … hmmm). So, my first test after rebooting all my network devices and getting them on this UPS, was to pull the power. Fast. And then put power back. This thing didn’t even flicker the hub, switch or router; solid power the whole time. So, I did it again. Then a third time. Flawless. I didn’t give it a timer to see when the battery would fail, however -- if a fully loaded PC was around 10 minutes - a few network devices should get me wayyyyyy more than 10 minutes. The power cord is off to the left, which doesn’t work for me, so I laid it down on its back. The power light isn’t too overwhelmingly green and bright, especially since it’s in a closet with a but(t)-tonne of other blinky lights. But, if you hate lights, check out the photos for what you should expect. So, if you want reliable power through flicker situations, grab one of these; the price point is perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Surge protection
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Big Promises, Acceptable Delivery

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ---SETUP--- The setup for this back-up battery is easy. It comes with a disconnected battery connector that must be plugged in before use. The manual is clear on the process. After that, plug in the back-up battery for 24 hours before first use. After the 24 hour period, you can begin using it as a back up. ---FEATURES--- The key feature of this back up unit is that it’s meant to last about 2-3 hours and it seamlessly switches over to the battery backup in case of a blackout or brownout. Of the 6 outlets, 4 work with the battery back-up. All 6 provide surge protection. ---PERFORMANCE--- The performance of this battery back-up system is good. This is meant to be used as a means to safely turn off equipment that is meant to be turned off properly or give you time to save data. I tested this with my WiFi Modem/Router combo and it lasted me about 1 hour and 20 minutes. A clear audible alarm begins to beep when the back-up is close to running out of power giving you time to act. I simulated a power outage by unplugging the battery from the outlet and the transition from connected to back-up was seamless. I didn’t lose internet connection and all was good for the next hour and 45 minutes. ---EXPECTATIONS--- The product meets my expectations. The product isn’t too bulky but it will be noticeable if you have it out in the open. You can mount this unit if need be. The cable length is about 5-6 feet, though I would have liked if the cable could have been coiled neatly around the unit for storage or travel. Because it isn’t bulky, I found it easy to travel with for when I go out and need lighting for pictures or footage in dark areas. ---VALUE--- The price for the APC Back-UPS Battery system in terms of value is good for the peace of mind of your expensive electronics. ---APPROVAL--- I highly recommend this product for people who have expensive electronics that may need the additional level of protection from a blackout.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Keeps Internet/WiFi on during power outage!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tested this a few times by plugging my internet modem and WiFi router into it and then unplugging the unit. I tested it 3 days in a row and it powers both without interruption for a solid 2 hours before getting low. You don't have to do anything for setup other then connect the battery underneath with a simple connector (see pics) and then plug it into the wall and plug your devices into it. For reference I have an Arris Cable Modem and a Netgear Orbi WiFi Router. The real test though was recently during Hurricane Dorian when we lost power for about 45 mins - internet stayed up and we were able to keep watching the weather on our iPads via the internet! I also love that you can set it to be silent (no beeping) until it gets low so you don't have to listen to an annoying beeping for 2 hours while it's running. Great backup power for internet!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Slim design back-up battery

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have power outage occurs sometime during winter time. Actually, I have never though about getting a UPS until I decided to get one for my security system and internet equipments. This APC battery back-up system offers skim design, 7 outlets; 5 surge and battery, 2 only surge, and building wiring fault indicator. My hookup was fiber optics box, router, security cameras base station which is great to be powered when electricity is out. I have tried to shut down the circuit breaker to check how much time this thing can provide. During my testing period around 30 minutes, my connected equipments were operating without any trouble.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is very easy to use. it is not super big and is easy to handle. this is not for big load, this works very well for TV, printers, PCs. etc. I used a lot for Network things (Ethernet) in that way I always have Internet without interruttions.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Finally a good use for this at home

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the idea of giving my wireless router and cable modem battery life when we lose power during a storm. The downfall is that it is 2-3 hours and has no display telling me how much time is left before it shuts down. Would like a smaller one for my wireless extenders.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Surge protection

    Rated 5 out of 5 stars

    Add additional power supply and surge protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    APC-Back-UPS is a very good asset for my laptop when using as a desktop computer allowing the laptop to be fully charged longer, continue using the external monitor plus supplying surge protection.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Surge protection

    Rated 5 out of 5 stars

    1,000,000% recommend

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome battery backup, it helps keep your computer safe from surges with power outrages. Definitely recommend if you like your computer to last.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    425 APC

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for small setup, small office. Functions as described.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability
    Cons mentioned:
    Outlet spacing

    Rated 5 out of 5 stars

    Great performance and quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance when used with a Dell Optiplex 7050 and three monitor setup. I wish they had an extra battery outlet but I'm maxed out. Does the job though and the battery performs flawlessly under a 3 minute outage. I wish it came with PowerChute software though but for the price you can't beat it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Surge protection

    Rated 5 out of 5 stars

    Reliable, excellent value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If the power goes out, you can continue to power your devices for another couple hours. Also, it protects from power surges/spikes a lot better than the standard power strip.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Great UPS for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is so good that I purchased another one, so now I have two. Very easy to use and small enough for tight spaces.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    solid unit

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    solid unit, works well. wish it had a bit more va. small size is convenient for pc's on small desks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for uninterrupted WiFi

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes up a little space, but not overly bulky. I use it for my router/modem and the battery size is perfect for that use-case. Saved me during a long blackout.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Powered router for 2 hours

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a college student under COVID distance learning, I need my internet running. I've ran my wifi router for 2hrs before the low battery warning beep went off. I also tested it on my gaming PC and 27" monitor (set brightness to low). It ran for 20min (enough to save my work and shut everything down). Best budget power backup setup for students would be to have a laptop (or capable tablet) and use the backup UPS to ONLY run your wifi router.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Workhorse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed to replac an UPS that no longer had a working battery since we get frequent brown outs at our new home. I like the slim shape and space between outlets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Backup Power!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the slimer, taller design and not as heavy as the other models.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great UPS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always purchased APC battery backups for my devices. This one is great and it is the perfect size. APC is the best battery backup that I have found. This is my 4th one.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great back UP.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need this product to protect my computer from a crash. The back up battery I had before which I had purchased from Best Buy was a good Back up Battery. That is why I returned to Best Buy for the old worn out battery that I had for over 10 years neded replacement.

    I would recommend this to a friend
  • Pros mentioned:
    Surge protection

    Rated 5 out of 5 stars

    Reliable Backup and Surge Protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this particular unit to protect and safely turn off low wattage devices including a Voip modem and a powered ethernet switch. Voltage fluctuations occur in the area and this should provide adequate protection. This is the sixth APC UPS installed in my home.

    I would recommend this to a friend
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