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Customer Ratings & Reviews

Your price for this item is $349.99

Customer reviews

Rating 3.6 out of 5 stars with 75 reviews

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Rating by feature

  • Setup

    Rating 3.6 out of 5 stars

  • Range

    Rating 3.7 out of 5 stars

  • Signal Strength

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

64%would recommend to a friend

Customers are saying

Customers consistently note the ease of setup and the extensive coverage provided by the ZenWiFi BE5000. Positive feedback also highlights strong signal strength and a user-friendly app, although some users experienced connectivity issues. While the WiFi 7 capabilities are praised, a limited number of Ethernet ports per node is a recurring concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 75 reviews
  • Rated 1 out of 5 stars

    Don't buy this router Wi-Fi combo

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from an IT professional this router combo is a complete piece of junk. In the last 2 months that I've owned this I've had issues with all three routers with them randomly going to a red light and having to do hardware resets and firmware upgrades numerous times to get them to work. Don't take my word for it do some searching on the internet before you buy this garbage. This is the most I've paid for a set of routers for my home and the least happy I am with the product I received.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Blair H,

      We sincerely apologize for the issues you're experiencing with the ZenWiFi BE5000 and for any inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2412010246-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Troubleshooting] Abnormal WAN LED on ASUS router -  https://www.asus.com/support/faq/1030644/ Asus

  • Rated 5 out of 5 stars

    Best mesh home router with VPN capability

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great so far I like the AI threat detection scanning module in this router. Help maintain a better security environment. And the Wiregard VPN worked flawlessly!

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Setup, Speed
    Cons mentioned:
    Stability
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Mesh Network Performance

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited to receive my ASUS ZenWiFi BE5000 Dual-Band WiFi 7 (802.11be) 3-Node Mesh system. The box boasts cutting edge 802.11be WiFi7 high-speed (up to 5000 Mbps) performance with coverage up to 6,800 square feet using the 3 mesh routers. While my house is nowhere near that size at 2,100 square feet and the Internet connection from my provider only has Internet Download speeds up to 1200 Mbps and Upload speeds up to 35 Mbps, I see an investment in a mesh system such as the ZenWiFi BE5000 as an investment in future-proofing my Internet access. This ASUS system will definitely handle much higher speeds and more data usage to come, such as if we go to 8K TVs and virtual reality sets. Also, my house is on 3 levels with the Internet cable entering on the top floor, which, in the past, without a superior mesh network system, has had it challenges reaching the lower level with sufficient data flow. I have been a fan of ASUS quality products for years. I have had high quality PC motherboards, monitors and laptops from them in the past. The ZenWiFi BE5000 is my first networking product from them and from its performance so far, it is living up to the ASUS name. Setup for this system was extremely easy. I downloaded the ASUS Router application onto my Android phone and thoroughly read the provided instructions. In the application, I named the SSID the same as my old router and set the password to the same password as my old router, so that all my devices could find and connect to the new system immediately. Per instructions, I setup my phone to connect to the new router's SSID. Then, I unplugged my cable modem for about a minute per instructions and plugged in the power cord of the main router and attached the provided network cable from the modem to the main router. I brought the 2 mesh nodes into the room and powered them on, keeping them and the main router at least a meter apart per instructions. I powered my cable modem back on and turned on the main router following the instructions given by the app. I waited for the modem to sync and then the router to sync with the Internet connection. When synced, the LED light on the router turns green then white. I did run into one hiccup during setup. The main router had trouble keeping the connection and the LED light would change from green to white then to red. I checked the instructions again for insight and found that Bluetooth interference could compromise the connection to the router. I realized that my mouse and my speakers were all Bluetooth connected and that I was setting the router up right in the middle of them. I moved the position of the router away from this group of components and it connected perfectly and stayed stable. Then, from the application, I wirelessly connected the two nodes to the router. They connected within a minute. At this point, I unplugged the two nodes and carried them downstairs. I placed one on the main floor and powered it on. Then I carried the other downstairs to the lower level and powered it on. Both nodes took about a minute and a half to fully sync again and have their LED turn white. I checked that the television and the Roku on the lower level picked up the signal and the Roku showed the WiFi connection as Excellent. After setup, my husband watched shows on the television for hours and found the connection error free. I ran an Ookla Speedtest and got 1438 Mbps Download and 41.62 Mbps Upload with an 11 ms Ping. This is extremely fast and very impressive, especially since it beats the rating of my Internet package speeds. From this experience, I highly recommend the ASUS - ZenWiFi BE5000 Dual-Band WiFi 7 (802.11be) Mesh system.

    I would recommend this to a friend
  • Cons mentioned:
    Stability
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Budget friendly wireless mesh system.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ASUS - ZenWiFi BE5000 Dual-Band Wi-Fi 7 (802.11be) Mesh system (3-PK) - White Summary: Budget friendly wireless mesh system. Use: I had a three-node mesh router that I had for a few years. We recently moved across state boundaries and the routers were among the last things that got packed, and not well enough. So, some arrived damaged. I needed a replacement satellite. Unfortunately, they can be scarce or pricey. I had been wanting to try out the ASUS branded routers for a while and figured this would be a reasonable compromise in price and features. My new home has some unique challenges in terms of composition and layout so I knew this would be a challenge. Overall, for the price point, the ASUS performed well enough. This system is a good buy. If you don't have a Wi-Fi mesh system already and you experience issues with optimal coverage in your home, this system will likely solve your needs. ASUS is a trusted brand in our household. If you require some more advanced features including some extra ports at the satellites, these are not a good fit. Each unit only has two available ports. Even using the wireless backhaul, one port is taken up by the uplink to your cable modem on the primary unit. If you decide to wire up your satellites, then a port is taken on each satellite with both taken on the primary unit. This means that you'd have to consider installing additional switches to get ports at the satellites (if that is something you'd like to do). My home comes equipped with a few ethernet ports in key spaces, but missing in spaces where I'd actually want to house some fixed devices like a NAS, speakers, servers, IoT/ smart hubs, etc. While many devices support wireless connections, shifting the wireless stability to the mesh network via the backhaul has worked extremely well for me in previous configurations (i.e. the backhaul tends to be more stable for shipping traffic through than depending on the individual wireless reliability of these devices to client devices on the network. Pros: * Performance. The unit's performance is acceptable. I tried a few tests and compared them against the existing mesh (down one satellite) and found the results similar enough to recommend this unit. * Configuration. The configuration was pretty straight forward. The pairing of the satellites to the primary node must be performed according to instructions. If you need to repair a unit to the primary, it won't work unless it's in the immediate proximity of the primary unit. At least that is what happened to me when the satellite furthest away from the primary unit required re-pairing. I have a long home. Like a row house, but single story. The primary unit was in the front room. The first satellite was placed in a room in the middle of the home. And the final satellite was placed another two rooms down at the end of the home. That last unit couldn't reconnect after placing the unit in its final location after initial configuration. * App. The iOS app is decent. It presents much of the information you need at your fingertips. The navigation is a little weird, but that is sort of expected for management apps. Either way, it arranges top activities prominently. You can also watch as devices move from one satellite to another in the network (walking around with your table and phone). That was pretty cool. I didn't even need to use the web portal to configure the unit for testing as I normally prefer. * Build. The units are about as basic as you can get. They look sleek enough to be out in the open, but they certainly didn't try anything for WOW factor - and that's fine by me. In fact, the small form factor I thought would be a benefit over the larger bulk units that stand out. Aside from the two ethernet ports and the power button and port, you have only a single LED at the front of the unit and reset and WPS buttons on the bottom. When configured, the LED is lit brightly enough. In a bright room, the LED might be barely visible (as was the case with me) so troubleshooting certain things might be difficult. * Future Proofed. Not sure what I mean by this. The unit supports the latest WiFi7 spec and MLO. It even offers to create separate networks for IoT devices to ensure "backwards compatibility," but it doesn't say what it means by that. The unit supports the standard 2.4/ 5 Ghz frequencies. Cons: * Reliability. The units keep losing their connection to the primary unit. I tried re-pairing a few times and re-pairing works. But then I'd move them to their intended locations, and they would lose connections. Again. The first satellite finally kept its connection. Any testing I performed was through this first satellite. I could never get the second satellite to pair and/or stay paired when placed in its final spot (only two rooms away from the first satellite which itself was only two rooms away from the primary unit). * Performance. The units didn't perform as well as the existing mesh system it was meant to replace. Not huge differences, but still a bit disappointing. My alternative plans are to place these units in the attic where they might be unhindered by walls. If the performance profile doesn't improve, I'll probably revert back to my original Orbi mesh. The bandwidth on my network is presently limited by my DOCSIS 3.0 modem I will be replacing soon as it is limited to 400Mbps.

    I would recommend this to a friend
  • Pros mentioned:
    Setup
    Tech Insider Network Member

    Rated 5 out of 5 stars

    WiFi 7 Wonder Transformed my Home Network!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Asus designed an exceptional WiFi 7 mesh system. I live in a 2000 square foot 2-story house with a router downstairs on one end of the house. Our wireless signal struggles on the 2nd floor. The Asus ZenWiFi BE5000 mesh system was the perfect solution to my crawling internet speeds on the second floor. The BE5000 offers Wi-Fi 7 with the main unit connecting to your modem, and 2 additional units you can place around your house. My house is full of devices, interference, walls, and it performed well even without a direct line of sight between mesh devices. It can reach speeds up to 5 GB/s which allows plenty of room for future speed upgrades in my house. Setup was extremely easy and the Asus app is intuitive and relatively simple. *Design/Build/First Impressions* Unboxing the Asus ZenWiFi BE5000 Mesh system I was impressed with the minimalistic look. There are three small mesh devices that measure approximately 6x3x3 inches and lightweight, weighing just over a pound. Each unit comes with a power adapter. There's a small LED light at the bottom of each unit that indicates network status. There are (2) 2.5 Gbps WAN/LAN ports on each unit, a power port and power button. The white color and basic design allows it to blend in well with any light background. *Setup* Setup was quick. I had the whole unit setup, plugged in, and ready for testing in about 20 minutes. You basically plug-in each unit within 1 meter of each other, install the app, and run through the setup process within the app. Once everything is setup, you unplug the 2 mesh satellites and place them in optimal locations across your house. I had zero trouble with setup. The app is intuitive and easy to use. Features/Specs The Asus ZenWiFi BE5000 offers the latest Wi-Fi 7 technology, and dual-band config with 2.4GHz and 5GHz. It features MLO support, AI Threat Detection, WireGuard VPN support and it's also compatible with Alexa and IFTTT. You can also setup a guest network for visitors. *App* Love the app. I can't overstate this, it's by far the most comprehensive app I've used and I love all of the features. I've got 3 kids and you can set up specific family member profiles for Preschoolers, Elementary, Teenager, and Adults. It has QOS where you can give priority to gamers, live streaming, work professionals or file transfers. There are endless customization options including scheduling, and turning off specific devices (such as your kid's phone at night.) AI Threat protection is not just some gimmick. You can actually see successfully protected events and the specific website that made the attempt. AI will also prevent infected devices from being enslaved by botnets or zombie attacks. Additionally it protects devices from Spam or DDoS attacks. I'm not going to list every feature but this app gives you complete control over your Wi-Fi mesh network. I feel much more secure with every device on it. *Performance* I have 500MB Internet speed that typically measures around 560 MB. Plugging the main unit in I tested speeds of 560 MB at the base unit by the Modem. I had a choice of putting my 1st mesh unit close-by on the 1st floor, or I could make my way up the stairs and drop in the 2nd unit. I decided to take a risk and head upstairs. I have a small gamin corner in the bonus room at the top of the stairs and I placed the first unit on an entertainment shelf. These unit are small so they can fit about anywhere, but you need to keep in mind that it will need to be about 4 feet from an electrical outlet. I then proceeded to walk all the way to the last room on the 2nd floor and place the 3rd unit at the back wall. Speed test was nothing short of amazing. Upstairs, at the far end of the house, I measured 560 MB!!! The exact same speed I was pulling at the modem. I was looking for improved speeds with a mesh system but the Asus ZenWifi BE5000 knocked it out of the park. Tips: Amber LEDs mean there is a firmware update. You can also add existing Asus routers to the network. *Conclusion* If you're thinking you need a mesh system to improve Wi-Fi, I highly recommend this system. I live in a 2-story house with devices everywhere so I'm sure there's a lot of interference. The ASUS ZenWifi just cuts right through all of it. It's easy to install, the speeds are amazing, and the app is everything I want to control my network. 5 enthusiastic stars! *Pros* * App is top-tier, full of customization and controls * AI Security (Real Security, Not just fancy words) * Maintains speed in every corner of my house * Wi-Fi 7 * Easy installation and low profile design * Wired support * 2 wired ports per unit (Good backup option for legacy devices) * Reliable connection * I didn't need Line of Sight, it moves through walls and significant interference * Expandable (you can add additional nodes) *Needs Improvement/Suggestions * No wall mount * Dual Band, No Tri-Band 6GHz Highly Recommended!

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 3 out of 5 stars

    Three times not a charm…yet

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My cable provider is my source for WiFi. It has been fine in the past, but lately I have noticed some hiccups when connecting to websites. I was thinking it was time to upgrade my mesh system and while I was at it, add some bells and whistles. ASUS is known for its high-quality products. I was looking through some of the features of the app and I was impressed with what it could do. I like being able to control my router using an app, having a guest network, and making sure my data is secure. My house is about 2400 sq. feet, but I have an unfinished basement where the internet comes into the house. That means my devices are spread out over 3 floors with many potential dead zones. I had set up my original mesh system, so I figured this one would install just as easily. I admit I am not the savviest when it comes to technology. But often, installations utilizing an app do most of the work for you. For my first attempt at setting up I was having problems getting the network cable that came with the mesh into the modem. I downloaded the app and wasn’t sure which of the three options to choose for the connection. I panicked, stopped in my tracks, and reconnected my old mesh system. I then emailed ASUS asking if I could connect with a human for tech support. I received an answer via email within 24 hours. Unfortunately, I was dealing with an emergency family situation that involved a nursing home, and I got diverted. In preparation for my second attempt that weekend, I referred to the sheet in the box that said Having Trouble? Call us at 1-812-282-2787. I called within the designated time frame, but after pushing numbers to route my call, it went into a vacuum where there was no ring or even a pre-recorded message to let me know I was connected and waiting on hold. I tried using the app again, but I couldn’t get to the point where I could create the new network. Again, I stopped, reconnected my mesh, and turned my attention to the family situation that had elevated to hospice care. In anticipation of the third attempt, I uninstalled the app, then reinstalled it. I made sure the nodes were in the basement together and then I began the installation process one more. I got much further this time. I made it through the entire process, but I couldn’t get the internet to connect. I tried about five times to follow the troubleshooting steps on the app. I checked the power, cables, and connections. I was stymied. I ended up taking photos of the connections and I sent them to my ASUS support person at ASUS Computer International in California. And once again, I reconnected my mesh system so I would have WiFi for my devices. I am not going to give up with the ASUS Zen WiFi BE5000 Dual-Band WiFi 7 Mesh system. Maybe I had a quirky situation that just requires some tech support to fix it.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear NBCTeach05, 
       
      Thank you for reaching out.


      We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problems. To resolve the issue, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Also, we recommend updating the Mesh router firmware if it is running with an older version. Firmware is available for download at:  https://www.asus.com/us/supportonly/zenwifi%20be5000/helpdesk_bios/ . Furthermore, check if the routers' configurations matches with your ISP's modem credentials. Check if the routers are within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. For helpful tips on how to setup the routers' properly, please visit our Product Support page at:  https://www.asus.com/support/faq/1045754/ . Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/
         
      Thank you for choosing an ASUS product. 
        
      Regards,
      Rodel 
      ASUS Customer Loyalty Asus

  • Tech Insider Network Member

    Rated 4 out of 5 stars

    ASUS has another winner!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ASUS ZenWiFi BE5000 Dual-Band WiFi 7 (802.11be) Mesh system (3-PK) is a capable mesh system. I did have trouble with the setup, which should have been easier. First, I was able to easily set up the router (1 of the 3 nodes will be set up as the router, as indicated by its sticker), but I couldn't get it to connect to the internet. Once I finally reset it and my modem several times. I did have internet. But when I began trying to add the satellite nodes, the internet was lost again, and the nodes would not pair. I tried resetting the satellite nodes, but still no luck. After trying over and over, I decided to reset everything and go back to square one. This time, after fiddling to get the internet connected, everything finally went online. I placed the satellite nodes where I felt they would be the most effective and after a short time, they connected back up. I did set it up having 3 networks - my main one is for internet surfing, gaming, streaming, another is the IoT network for all of the various smart lights, smart plugs and other small devices and then one more for guests to use. I then made sure all of the devices were connected. I did keep the main network the same so that some things would automatically connect. At this point, I have approximately 34 devices connected between the 3 nodes. They attach themselves automatically and I do find that there is some switching between the 3 nodes. When I see in the ASUS router app that a device has attached to a different node, I can say, I don't notice any difference in performance - it is a very smooth transition. This system has been working fairly well for me. In the beginning there were issues but those seem to have been mostly resolved. I am still having trouble with the node in my bedroom which is at the furthest point from the router in my office. It is staying connected, as is the entire system, but I am unable to connect to my cable box in that room. I will continue to work on that. This system claims to cover 6800 sq feet, so I should be able to connect anywhere in this 1,900 sq foot,1 story house. Each node has only 2 wan/lan ports combined, so be sure that is enough for your needs. I want to be entirely wireless, except of course for the modem to router connection, so the number of ports is not significant to me at this time. But it may be important to me later on, as things evolve and change. This ASUS ZenWifi system does come with some protections for security and those are free for a lifetime. There is also a QoS setting. I was able to set up my Quality of Service prioritization - I prioritized streaming and gaming because they are the most important to me. ASUS claims this system can support up to 200 connected devices. So far, I have 34 that are currently connected and 17 that are showing as offline. I think for me, a 200 connected device limitation will probably be sufficient for at least a few years to come. They also say you can add up to 50 satellites! That's an awful lot - absolutely sufficient for growth. The 3 nodes are each the same size at approx. 5.5"H x 5.5"L x 2.75"W and each weighs just a tad over 1 pound. Overall, I would say the ASUS ZenWiFi BE5000 Dual-Band WiFi 7 (802.11be) Mesh System (3-PK) is more than adequate for me at this time. Once I got past all of the setup issues, my connection has been stable. I am able to stream without it pausing to buffer, internet surfing is quick and gaming is smooth. My IoT devices are doing their job without issue, and these carry a 3 year warranty on both parts and labor. I would definitely recommend this mesh system to anyone interested in a good quality connection.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Doesn’t work with some Spectrum modems

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was easy. I wish I could say more, but this system isn’t compatible with some Spectrum modems and I wasn’t able to get any further than that. Giving it 4 stars because their help desk was actually helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Replaced AT&T Mesh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got AT&T Fiber. The mesh system they gave me would disconnect all the time. Replaced with this. Speed from main router is Excellent. Speed from mesh nodes in about half of this. Have to have high speed initially to make this work all over the house. Connections have been solid for about 6 months now.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Setup

    Rated 5 out of 5 stars

    Asus Zen wifi

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are very easy to set up and the coverage and connectability is very close to perfect. I like the frint end coverage that comes with the units. The size and color blend well with a number of setups. The boost in coverage going from 6e to 7 is very noticable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Not quite worth the money better options 4 less

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, I returned it. I had the euro 6e I think and confirmed the speeds are faster with that they were with this for less money and easier use and better support

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Asus router FTW!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The individual router doesn't have great range, but once you set up the 3 pack it has amazing speeds across the entire house. Very easy to set up, too.

    I would recommend this to a friend
  • Cons mentioned:
    Stability

    Rated 2 out of 5 stars

    Works until it doesn't.... pretty much daily

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work in IT. I like the amount of control and the security features. The system works well until it stops working pretty much every day. The IoT SSID disconnects all clients. It may be all clients on the 2.4GhZ frequency. The only resolution I have found is to fully restart the system. I tried to get support through Asus, and they told me to get support from Best Buy, who wanted to send a tech out and charge me $150. I will likely be returning the whole setup and going with some other manufacturer.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear MarcoB,

      Thank you for bringing this to our attention. I understand your frustration, and we are dedicated to resolving these issues as swiftly as possible. Your feedback is extremely valuable for our debugging process. Please submit your feedback via the ASUS Router’s WEB GUI. For guidance on how to access the WEB GUI, kindly visit the provided link. Feel free to contact me at your earliest convenience at [email protected], and I will make sure we address your product issues promptly. Your case for reference is N2411009568-0005.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support

      *Link:  https://www.asus.com/support/faq/1005263/ Asus

  • Pros mentioned:
    Signal strength

    Rated 5 out of 5 stars

    So far, so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paired this up with the ASUS - RT-BE92U BE9700 router to replace my TP-Link system. I dumped TP-Link after seeing that the US may ban the product due to Chinese security risks. Setup was very easy using the Asus App. The only issue was the week signal 2.5GHz signal. Checking the settings, on Auto, it was only sending 2.5 GHz. After manually setting it to 5GHz, the signal was maxed out strong. Overall, pretty happy with these.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 2 out of 5 stars

    Good idea but poorly executed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and nice advanced features, however it has substandard coverage and packet loss when moving from one node to the next even with “Great” node connections. Tried muliple locations, binding nodes, factory resets, multiple modes, etc. If you have a large area to cover, get a powerful access point and place it high up in the center of the space. Add an extender if need be - mesh just doesnt work well if you can’t have any disruptions to your internet connection. Love ASUS, just not this one.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Zigmund,

      Thank you for bringing this to our attention. I understand your frustration, and we are committed to resolving these issues as quickly as possible. Your feedback is incredibly valuable to us for debugging purposes. You can submit your feedback via the ASUS Router's WEB GUI. For assistance in accessing the WEB GUI, please visit the provided link. Please reach out to me at your earliest convenience, and I'll ensure we address your product issues promptly. You can contact me at [email protected]. Your case for reference is N2411009568-0004.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support

      *Link:  https://www.asus.com/support/faq/1005263/ Asus

  • Pros mentioned:
    Coverage

    Rated 4 out of 5 stars

    Recommended only 2000sq feet or less area

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mesh system if your base stations are less than 100 ft apart more than that they stop dropping out

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Connection is good, if you can get it connected.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this mesh system for my house, but could not get the main router to connect to the internet. ASUS support told me it was a defective unit, after 7 hours of troubleshooting. I returned my bad unit for a new one, which again had trouble connecting to the internet. Finally got it connected and it worked well. Connection speeds were good and the range was only OK. Had it for 50 days with limited issues before the power went out and I could not get the device to reconnect to the internet. After 3 hours with ASUS support, they said to ship it to them for a physcial review. I will have my device back in 14 business days. I will be looking for a new brand.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Tony,


      Thank you for your comment.

      We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problem. To resolve the weak signal, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Also, we recommend updating the Mesh router firmware if it is running with an older version. Firmware is available for download at:  https://www.asus.com/supportonly/zenwifi%20be5000/helpdesk_bios/. For helpful tips on how to setup this Mesh router, please visit our Product Support page at: chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://dlcdnets.asus.com/pub/ASUS/wireless/BE5000/E24190_ZenWiFi_BE5000_UM_WEB.pdf?model=ZenWiFi%20BE5000 .

      Should you need further assistance with this product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.



      Thank you for choosing an ASUS product.


      Rodel
      ASUS Customer Loyalty Asus

  • Rated 4 out of 5 stars

    Works great, after setup nightmare.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was challenging with a Spectrum modem, but after finally getting it working, it has been pretty flawless. I ended up getting a new modem from spectrum and factory reset the router, then I was able to have the router obtain an IP address from the modem.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Avoid if you live in a concrete home

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you live in a cement house, this is not for you. Living in a cement house is uncommon in the states, but it is the norm in the US colony of Puerto Rico. This device performs fairly well unless you are behind a concrete wall. Do all the routers perform bad behind cement/concrete walls? Not really. I had a WiFi 6 Linksys Velop router that performed much better and I stupidly replaced it with this "newer tech" WiFi 7 router.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Andypanoreo,

      We sincerely apologize for the connectivity issue you're experiencing with the ASUS ZenWIfi BE5000 and for the inconvenience this has caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problem with the mesh system, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2501026805-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Spectrum let me down

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can not give this an honest review only because it woyld not link up to my apectrum modem. I tried 2 households and neither would work with the same type of modem. It worked flawlessly inline with the existing router and had amazing coverage but the whole point was to get rid of that old router. I gave it 5 stars because it really was great and i believe it is a spectrum issue. If you have spectrum be careful.

    I would recommend this to a friend
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