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Customer Ratings & Reviews

Your price for this item is $849.99

Customer reviews

Rating 4.7 out of 5 stars with 149 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers value the EcoTank Pro ET-5850's fast print speed and ease of use, frequently praising its user-friendly setup and intuitive touchscreen. The printer's quiet operation is also a plus for many users. However, some customers find the price to be a significant drawback, and others have experienced challenges with maintaining a stable Wi-Fi connection.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 149 reviews
  • Pros mentioned:
    Noise level, Print speed

    Rated 5 out of 5 stars

    simply the best, better than all the rest :-)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply the best printer I have purchased and used to date. Quick, efficient, and quiet. The cost savings one gains from this printer are much more then the purchase price,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Small Office Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this printer! I’ve had a lot of printers over the years. Mostly inexpensive ones and they did ok but were painfully slow at times - especially making copies. The last straw was copying a contract for a client - Only four pages but took forever. So I bit the bullet and decided to spend a little more for the features this one has. Wow! It spits out documents like a fire-breathing dragon! And the large ink tanks last a long time. A wonderful, fast printer and copier.

    I would recommend this to a friend
  • Pros mentioned:
    Print speed
    Cons mentioned:
    Wifi connectivity

    Rated 4 out of 5 stars

    Good Quality All In One Printer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a quality Epson all in one printer with several PROs and a few CONs; PROs: easy setup, fast printing, auto output tray (automatically extends when printing), easy to use touch control panel, produces high quality color prints and photos, does not use ink cartridges, has a large capacity ink tank that holds up to 2 years worth of ink (ink comes with the printer) / CONS; difficulty setting up wireless connection, wireless connection sometimes fails to automatically connect when turning printer on (have to constantly manually reconnect wireless function), printer model seems to only come in a white (no black model available) . Hopefully there’s a fix for the wireless connection problems, but overall this is a quality printer that I recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Print speed

    Rated 5 out of 5 stars

    Great Printer for home or business office

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good haven’t really had much of a problem with it yet. Print quality hasn’t failed me yet, it’s clear, no connectivity issues, copy and printing speed is really fast compared to previous printers I’ve had. It is pretty big for my liking but all in all great for office uses and has all the features I want and need it for, I would recommend if you’re thinking about this printer, I wouldn’t look further.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Two Thumbs Up for Gerald Epson!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are loving our new printer and even gave it a name- Gerald! Gerald is easy to work with and has been economical. It will be two months this 15th and so far no issues. We are hoping that it will be durable and would last us for years.

    I would recommend this to a friend
  • Pros mentioned:
    Print speed

    Rated 5 out of 5 stars

    Nice Prints

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It prints with ease and clear, toner last big but sleek.

    I would recommend this to a friend
  • Pros mentioned:
    Print speed

    Rated 5 out of 5 stars

    Use it for all my detailed graphics

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Epson ET-5850 is a super awesome printer! It's really good at making prints that look just like my artwork. The colors are bright and the details are clear. I use it for my midjourney artwork, which is when I'm in the middle of my artistic journey and making cool stuff. The printer can handle different kinds of paper and it has a tray that can change sizes, so I can print on different things. It's also easy to connect to my r phone, so I can print from anywhere. I use a lot of ink for my art, so this is perfect

    I would recommend this to a friend
  • Pros mentioned:
    Print speed

    Rated 5 out of 5 stars

    Pretty Great for the business

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this printer for our business. It really does it all and at a very fast speed. We were most excited to ditch the cartridges and go with the tank. Picture quality is also very nice! Will be a great fit for us.

    I would recommend this to a friend
  • Pros mentioned:
    Print speed

    Rated 5 out of 5 stars

    Printer satisfaction

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install Fast and very easy to work with Excellent quality printing

    I would recommend this to a friend
  • Pros mentioned:
    Print speed

    Rated 1 out of 5 stars

    DO NOT BUY!! BIGGEST PILE OF RUBBISH!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst printer in the history of two tray printers. It cuts pages off, does not switch between the pages for legal and letter. No way to fix it, I am going to upgrade to the 5880 what does what I need it to do. This printer does print color very fast, but that is about the only thing going for it. I would give it 0 stars if I could.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi Love, we are sorry to hear you are having issues with your Epson printer. Your ET-5850 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team. Epson

  • Pros mentioned:
    Print speed, Touch screen

    Rated 5 out of 5 stars

    Great All-In-One

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Epson ET-5850 is a great All-in-one printer. It is on the big side and is pretty heavy so I would have someone who can lift and help take it out of the box put it where you would like it to go. After you take it out of the box you can start setting it up by taking off the blue tape that comes on it. The blue tape has little tabs on the ends for easy pull-off. After that you put the ink in. I found this to be very fun and relaxing. This is the first printer that I ever got that has a different type of ink. They come in bottles instead of those ink cartridges that to me are pretty hard to use but these make it very easy. The printer came with the two sets of ink. You will use the first ones when you prime it up. You will also partly use the second ones to refill and top it off. The ink should last a year and a half or so but that would all depend on how much you use it. They each have individual numbers and keys on the top of the bottles, so you know where to put each color. To me it also saves from a lot of unnecessary cartridge fills. It comes with a driver’s DVD but you can also just download them from your computer. It comes with easy and clear instructions on how to set it up. It has a good size touchscreen in the front that is easy to navigate through all the different settings. It does however take a while to get it all set-up due to having to pour in the ink and set the paper. There are numerous options to look at for your needs. This printer has everything a home office and a household would need. It comes with the printer, scanner, fax, and a copier all-in-one. It is meant for big jobs and to print out a lot of paper. I have taken several photos one in full color and one in black and white, I like that the printer has easy access to paper size, it can print envelope size to letter size and has three different areas to print from which in all holds 500 pieces of paper. There is a rear paper cartridge and two front ones that give you a lot of options to choose what you would like to get printed and what size. I printed out several things for my home office including full size book projects, a bunch of photos, and several game and puzzle magazines for my kid and myself. I also copied several important documents and I like the fact that it can also copy both sides which saves me paper because I use it a lot. You can scan from the printer to your cloud, email, and computer. I love that it prints very fast even when it prints double sided. I love everything about this printer. This is a review for the Epson EcoTank Pro ET-5850 Supertank Printer that I received free of charge to do a beta test and review.

    I would recommend this to a friend
  • Pros mentioned:
    Print speed, Touch screen

    Rated 5 out of 5 stars

    Great for small office that prints a lot!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a long Epson user both home and work. I've have a Workforce 845 at home, a small inkjet at work and an Epson 9890 wide format at work. This ET-5850 will replace the small unit I have at work. Wanted a dual tray MFP and was intrigued by the EcoTank. The one reason I switched to Epson printers many years ago was the fact that you could replace individual inks when one ran out, not the whole cartridge. EcoTank looks to be a step beyond individual cartridges. Unpacking the unit, careful it is heavy, was straightforward. Setting up the unit for the first time was easy and quick. The power cord is long and has the "mickey mouse" plug at the printer instead of the typical IEC end. Not a big deal. Power-up then asks you to fill the tanks. The touch screen is nice and bright, adjustable angle and responsive. It walks you through the whole process. Once all tanks are filled (it comes with 2 bottles of each color) it starts to prime the unit. You can see the level of each ink on the outside front of the unit. First fill gets it almost to the top line. Then it starts to prime, once done it goes down quite a bit, but I know there is a full bottle in there. The prime process takes about 9 min, during that time I downloaded all the software on my PC. Mostly updates to the programs I already use. Once unit is done priming, I setup the wireless portion. Quick and easy. Found both 2.4 and 5ghz SSIDs in the house and connected and found a firmware update. Once the software was up and found the printer, it also found the firmware and I pushed it from the computer. Took some time to reboot, but painless. Now the test print. Windows found the printer and sent the test page. Started immediately. To my surprise the output tray gets pushed out to catch the prints automatically! Cool feature. Print was very fine text and bright color, even on plain paper. I had just plain LTR paper loaded into tray one. Nothing in tray 2. I then puled out my Android phone and printed a PDF I had on there. Epson iPrint was able to find the printer and printed easily, just like I expected. With the current quarantine from covid19 I wont have this in the office for a few weeks, but using it at home till I can get there. So far scanning and printing have gone as expected. I feel like this is an excellent example of Epson printer tech that will continue to work for a long time. I think the EcoTank will keep the costs down in the long run as compared to individual cartridges. “This is a review for the Epson EcoTank Pro ET-5850 Supertank Printer that I received free of charge to do a beta test and review.”

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print speed

    Rated 5 out of 5 stars

    Great for the small business owner!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a small business owner, I’m a bit of a “Jill of all trades.” The main part of my small business is design, but I also do a lot of brochures, flyers, and curriculum planning as a leader of a local non-profit group. Being a “Jill of all trades,” I needed a printer that could keep up with my demands. The Epson EcoTank Pro ET-5850 is the work-horse that I need! Set-up was very easy. There are easy to follow instructions that tell you every step to take in order to get your printer up and running. This was my first experience filling ink reservoirs with containers of ink, and I must say I am very impressed. The biggest advantage to me is the sustainability...no more shipping my old toner cartridges to be recycled. Filling the tanks with the ink as I need them eliminates cartridge waste. The other advantage of filling my ink reservoirs as I need them is the cost savings. I go through a lot of ink and paper, and I need something that can keep up with me! Being able to see exactly how much ink I have in the reservoirs is great; no more “oops I’m out of ink” surprises! The touch-screen is very easy to navigate. I can easily troubleshoot and get to where I need in the menu. I needed to do a cleaning on the printer heads (there was a bit of bleeding of the ink), and I was able to easily navigate my way to that part of the menu (and easily resolve the bleeding ink problem). The detail in the print-outs are great. I did a few test prints of some brochures and old vintage graphic art, and I was very impressed. I plan to do some more prints of the vintage art on higher quality paper, and frame them. They will look great in my home office! The two-sided copying is impressive and time-saving. I do a lot of copying when setting up curriculum for my non-profit, and being able to set the papers in and walk away after starting the copying process is great. It saves a lot of time and paper. The print speed is lightning fast. My papers are printed before I stand up from the computer to grab them off the printer, and I’m only two steps away! This printer is very user-friendly, and an excellent time saver. The cost savings and sustainability are big bonuses to me as well. I highly recommend the EcoTank Pro ET-5850 to anyone in need of an all-in-one printer. This is a review for the Epson EcoTank Pro ET-5850 Supertank Printer that I received free of charge to do a beta test and review.

    I would recommend this to a friend
  • Pros mentioned:
    Print speed

    Rated 5 out of 5 stars

    Easy Setup! Many Features!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Epson EcoTank Pro ET-5850 is a work horse! The setup was delightfully easy. In the box you'll find the "start here" pamphlet in both English and French, warranty info, a software disc, 2 bottles of each color ink (black, magenta, cyan, and yellow), the power cord, and of course the printer. Following the setup guide was very easy and I found it to be painless. In total, it took about 20 minutes to get it up and running. The printer will hold almost all the ink that's included and adding the bottles was simple and mess free. I do not have a disc drive on my laptop, so I downloaded the software from the link provided in the setup guide. The printer has 3 different areas to print from. Cassettes 1 and 2 that are in the front and another spot on the back/top. The printer can be set up to specifically print different paper sizes and types for each area to print from. Cassette 2 is for standard letter 8.5 x 11 inch plain white paper but other standard sizes work there too. You'll see more options for cassette 1. I did find that if your print settings on your phone or computer do not match what you have set on the printer for size and paper type, the printer will give you an error. I found it to be a little tricky when trying to print different paper sizes. Trial and error got me through and I was able to print what I wanted. Making copies and scanning are very simple. There is a tray on the top of the printer and you put the pages you want copied facing up and press copy on the machine. There you will find all the settings to change it from black and white to color, paper settings, if you want it 2-sided, and many other settings. For scanning to print, you put your document on the scanner and press "copy". You can also scan and send to your email, cloud, a memory device, WSD, computer, or Network folder/FTP. The software came with a program to upload your documents to your computer and I will absolutely be using that feature to upload client contracts. This printer is extremely user friendly and would be great for anyone that has a lot of printing or copying to do. It holds a lot of paper and prints very fast! It has fax but I was unable to test that feature. The ink tanks make these printers the best in my opinion. I will never go back to ink cartridges again! I would definitely recommend this printer to anyone in need of an all-in-one printer! This is a review for the Epson EcoTank Pro ET-5850 Supertank Printer that I received free of charge to do a beta test and review.

    I would recommend this to a friend
  • Pros mentioned:
    Print speed, Setup

    Rated 5 out of 5 stars

    The Epson ET-5850 is a beast!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gone are the days when setting up a printer was a chore…unbox this printer follow the 1 sheet setup guide and go. I think it took between 5-10 minutes to be up and printing. It found my network and all of my devices were able to find the printer and start using it. A nice change over older eco-tank printers are these refill bottles are designed to only fit in the correct color, eliminating mistakes and any spillage. The display touch screen is large, bright and responsive. It comes with 2 complete sets of ink…which says it is enough for 7500 B&W prints! The printer itself holds over 500 sheets of paper as well as having a rear feed and scanner feed. The tray where final prints comes out is also mechanical…It comes out automatically with a print job….while not necessary is a nice feature. Also this printer is fast! No warm up time and finished prints are out and dry very quickly. You should know this is a BIG printer! Make sure you have a place in your home or office for it. This is a review for the Epson EcoTank Pro ET-5850 Supertank Printer that I received free of charge to do a beta test and review.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print speed

    Rated 5 out of 5 stars

    Great for everyone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this printer for about 4 days now and have to say it is finally an answer to my home/office needs. Over the years I have owned many printers, while trying to find one that "does it all" at printing, scanning and faxing without needing alot of maintenance. From what I gather here, I have finally found the printer of my dreams. I'm really floored how easy setup was right out the box. The ink prints beautifully every single time. It's so easy my younger grandchildren know how to use it with ease.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A very good printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally! A printer that works, correctly, right out of the box, the first time and consistently each time thereafter, and without removing and reinstalling the software, or restarting the unit regularly. Although we needed a support call, it was a minor issue -- we missed one of the many tapes that kept it safe in transit. And we misunderstood the picture on the move/secure "handle" on the print head. Our problem, not theirs. The software actually works: print, scan, and fax. (You might know what I am referring to if you have a printer by a certain other company). And imagine: if one color ink runs out, the printer still prints in black! And just refill that one color reservoir and you're good to go again. It would be nice to have a single "dashboard" app rather than multiple single-task apps, but the minor convenience is easily overshadowed by the unit's overall efficiency. Thank you, Epson.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and easy to use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really impressed with Epson-EcoTank Printer! It's the best printer that I have ever used. I love the speed, print quality and ease of use. The set-up was very simple and fast. The included instructions walked me through each step perfectly. I have never used a refillable ink printer and really like how simple the compartments were to fill. There was no mess and the bottles stop filling when the tank has reached the max amount. I think the longest part of the whole process of setting the printer was waiting for the ink to charge. It was great. They also give you two bottles of each color ink to fully fill up each reservoir with some spare ink left over for future use. I like how you can see the amount of ink that is left from the outside of the printer and how the number used for ordering is located right by where you fill the ink for easy reordering. Printing is fast and easy. I downloaded the Epson iPrint on my phone and have printed out several items and I have had no issues. I appreciate the simplicity of being able to print directly from my phone. My previous wireless printer would sometimes give me problems. I would have to take the extra time to print from my desktop. My children have also printed several items from their Chromebook for school and they love how easy it is. They also love how the tray slides out automatically when the printer starts printing. I like the two-sided printing. It creates less waste and is more efficient. I'm happy how quickly items print. It's very fast even on color detailed pictures. The print quality is amazing. I am definitely going to be printing out my pictures from home from now on. I really like the 4.3" touchscreen. It's very responsive to touch and there several settings and maintenance options that can be accessed from the screen. You can also see the Job status including completed tasks with time and dates. There are a ton of options and things that can be done just from the printer touchscreen. I think what I'm most excited about is the refillable ink! It's so annoying when one color from a cartridge is out and the whole set needs to be replaced. It gets very expensive over time and it seems very wasteful. The bottles to fill the tanks for this printer are very reasonably priced and last a long time. “This is a review for the Epson EcoTank Pro ET-5850 Supertank Printer that I received free of charge to do a beta test and review.”

    I would recommend this to a friend
  • Pros mentioned:
    Print speed
    Cons mentioned:
    Wifi connectivity

    Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As fast as you'd expect from a fairly top of the line inkjet, no issues with jams or skipping pages when scanning or copying, ethernet connection is flawless, great quality print - good photo quality. I had the model below this for all of two days and found it to be horrible. Jams, skips, WiFi connectivity was profoundly atrocious. (I've seen others here say the 5850 has issues also, so I rearranged some other devices to use ethernet and didn't even try WiFi.) It is a large and heavy item - be sure to look at the specs... and don't get too excited about the fact that it comes with 2 bottles of each color (and black) ink. The first bottle doesn't even fill up the tanks - and the process of setting up the printer uses about 1/3 of the black ink (you'll end up a bit over half full) and 2/3 of the colors. (you'll end up right between the bottom and second from bottom line - and you should refill once it gets to that bottom line) One issue is that unless I set every print job to "fit" on page it cuts off a touch of the top and bottom. You can save settings within the actual Epson desktop software but much harder from mobile.

    I would recommend this to a friend
  • Pros mentioned:
    Print speed

    Rated 5 out of 5 stars

    Great Printer for Office!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this printer!! It's much faster than my first eco tank printer and I never have to buy toner!!

    I would recommend this to a friend
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