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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 12182 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are positive about the Charge 2's heart rate and sleep tracking capabilities, praising its ease of use and long battery life. Many appreciate the device's numerous features and its accuracy in recording data. However, customers are negative about the band's durability and the device's water resistance, with some expressing concerns about the screen's fragility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 12,182 reviews
  • Pros mentioned:
    Battery life, Heart rate, Sleep tracking

    Rated 5 out of 5 stars

    Fits my needs and exceeded my expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Charge 2 is comfortable, reliable, long lasting and a great motivator to work out. I wear mine 24/7 and it feels very natural, it's like I'm not wearing anything. The included strap is smooth to the skin so as the buckle and main device. Although the heart rate sensors looks uncomfortable since they are a bulging at he back of the device (see picture), it's not a problem at all. The "quick view" in which you lift your face towards your face like you would on a normal watch to see time, is convenient. This feature alos works while charging to see the charging status. No need to press the side button. The pedometer is accurate enough for me, so as the calorie burned feature based on heart rate. The accuracy of its heart rate is comparable to my chest strap HRM. You will need to calibrate the stride length to accurately measure outdoor distance. I love the sleep tracking capability and seem pretty accurate and useful. It tells you many time you were awake and restless. It tracks your heart rate 24/7. The Fitbit App is great and very informative. There's plenty of useful metrics presented there. This is were you look view the data recorded by your device, since the device only displays very limited recorded data. I track exercises in my charge 2 six times a week, about an hour or more every exercise and the battery holds up to 7 days. Recharging is as fast as an hour? Not sure. Since I bought my charge 2, my workout frequency and steps per day increased. It's funny how you "want" to move if you have something that will record it. It almost feels like the activities are not wasted and forgotten. You can work better on improving yourself since you have the data for comparison. For example, my sleep has greatly improved since I bought an air purifier, my sleep stats went from 12 times awake, 26 times restless to 0 times awake and 6 times restless. I have no other way to learn about this but the charge's sleep tracking. The device also have reminders to do more steps and some fancy congratulatory visuals when you reached your goals. You also unlock some achievements and stack up points and compare them to your friends. Overall, I love my Fitbit Charge 2. It fits all my needs and exceeded my expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Heart rate, Sleep tracking

    Rated 5 out of 5 stars

    Best accessory for a fitness enthusiast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love the Fitbit Charge 2! I am a runner and wearing my phone in an arm band to track my mileage was getting old. It slid down my arm, was too bulky, and used up my data and battery life. The Fitbit doesn't use data, the battery lasts forever(days at a time), and it is small and lightweight so my runs are easier! It tracks distance, heart rate, and sleep patterns. You won't regret purchasing one!!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Everything I wanted.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the original Fitbit and liked it. But the new one is excellent. I love that I don't have to wear an additional watch. It keeps accurate accounting of my daily steps, time, date. I found that I have really enjoyed the relaxing time feature. I did buy a new gold band for it on Amazon and it looks gorgeous.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I love my new fit bit!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new fit bit is more accurate than my older model. It is very easy to use and provides many options for exercise .

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great Tracker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After returning a different brand it was tough finding one that would fit. This was one of the fee smaller wrist bands. Tracks everything I needed and my battery last about 4 days before a super quick recharge is needed. The display is clear and super bright. Style is less "athletic" and more sleek. My rubber wristband is beginning to stretch out so I'll have to replace sometime soon. My wrists are super small so it's necessary. Otherwise I'd give 5stars!

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate, Sleep tracking, Step tracking

    Rated 5 out of 5 stars

    Pretty darn accurate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fitbit is very accurate with steps and sleep tracking as well as heart rate. ( I compared to other devices etc...) The three things I wanted to track. I am very pleased with my purchase of fitbit charge 2

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is just what I wanted. I love the features (heart rate, text messages and calls). Also love being able to change the wristbands. The band fits well and is comfortable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Old Standby

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using the Charge 2 for over one year, I handed it down to my daughter and purchased the new Ionic. The Ionic turned out to not be compatible with the MRI equipment I work with several times each week. I had to repurchase the Charge 2 for this reason. I find the Charge 2 to be an excellent work horse, capable of nearly every function available in a fitness watch. I keep and use both devices through my work week. By personal experience, I have found the Charge 2 compatible in a 3 Tesla environment.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    MOTIVATION!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I got the charge 2, my motivation, workout and exercise game has been ON FLEEK! I love it. the battery life is about 4 days for me bc I'm constantly checking it and It's pretty accurate. Because of this I'm forced to workout out more and move constantly. Which is AWESOME!

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate, Sleep tracking

    Rated 5 out of 5 stars

    Excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Fitbit Charge 2 Activity and Heart Rate Tracker has been working wonders helping me track my fitness routine to improve my health. The fitness wristband tracks all day activity serving as the motivation needed to remain active. It even reminds me to move! I love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fitbit Charge 2 is perfect for my needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a 63 year old CrossFit enthusiast and track my heart rate during workouts at the suggestion of my cardiologist. The workout feature helps me gauge what I'm doing and whether my feeling of exertion is heart rate or breathing related. My coach likes that at the end of a WOD we can see average heart rate and calories burned. Learned too that some workouts burn more calories than others. It's nice looking, secure on my wrist and the clock faces can be changed to suit your mood or activity. I'm looking forward to updating the band with the optional selections when available. I teach and I'm also a student and the reminder to get up and move is great. I haven't used the food tracking features of the app much, but from what I see I wouldn't really need to sync with My Fitness Pal as the Fitbit app works much the same. I'm glad I upgraded from my two year old Jawbone UP. Oh, the text reminders are handy also.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Helps keep me honest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the fitbit for my wife as a birthday present...She loved it! It's very easy to sync with your phone and is very accurate- in fact, it's such a useful tool, we got one for me too! I highly recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well all night long. Battery last several days and provides motivation for goal oriented individuals. Use my fitness pal which connects for better nutrition tracking.

    I would recommend this to a friend
  • Cons mentioned:
    Band, Screen

    Rated 3 out of 5 stars

    Might upgrade to the Apple watch

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t know why I keep buying Fitbit watches. They never last. I always have to replace the bands because they break or the screen scratches easily or it stops tracking my exercises. This did all of the above & at one point, I stopped receiving text messages/calls on it. I like the slim fit/appearance because I don’t like bulky watches but I’m not happy with the quality of these Fitbit trackers.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great motivator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Fitbit Charge 2. The charging dock is awesome. The charge HR would come apart. I like that it auto calculate your exercise; no forgetting to press the button.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sleep tracking

    Rated 5 out of 5 stars

    Fitbit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product easy to set up and use. Love that it tracks my sleep.

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate

    Rated 5 out of 5 stars

    Great health tracker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how it tells you calories you've burned, when you've met your goals for the day, how many steps in a day, plus when you go up and down steps. Heart rate sitting and when you're doing things. It's great, so convenient to just look on your wrist for all your health information. Tells you when to eat, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my Charge2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm glad I listened to the sales associate- who suggested this over the thinner ones. It is definitely motivating me to move and get my steps in! I also love the sleep analysis - it not only tracks hours sleeping but also tells you how much time you spend in each stage of sleep. Really glad I got this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fit bit for a beginner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product. It works well. It is everything I was expecting and more.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love it and it’s durable!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this for 3 years now and I wear it everyday with no issues. The battery last for a long time and love that I can connect my phone with so I know when I have text or call coming in. It’s worth it!

    I would recommend this to a friend
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