Customer Ratings & Reviews

First off, I love HP and its products. They are usually dependable and this one was no different. From the purchase to the setup (of course, I casually glanced at the directions), it only took 10 minutes to have it up and running. I was printing pages shortly after that. I love that it can scan, fax, and read from a USB thumbdrive. It was an upgrade from a previous HP that I had and I could not be happier. I love the sleek design and simple "footprint" that it has... it can set anywhere in a smaller apartment or in a corner of a home office. HP (so far) has proven to be a sturdy, reliable, and affordable option to home printing. Enjoy it.

Do NOT buy this printer. I wanted to love it. So compact, so pretty, touchscreen, prints from phone, scans fast, prints fast. HOWEVER, it scans crooked. HP support says there’s nothing you can do but replace the unit. It decides on its own when it’s going to print double sided without you being able to change it. This is my second one brand-new out the box acting up within the first week. I just have to give it up. For this price, I expect no issues.

Great buy for entrepreneurship and working from home, and the toner lasts forever.

The LaserJet Pro MFP M428fdw is surprisingly compact for being capable of so much. I was expecting a huge box, but when it arrived I was pleasantly surprised by the small footprint. Setup was easy. I used the printer's touchscreen to set up a wifi connection (a USB connection could also be used). It connected easily to my internet, and my mobile devices saw it immediately as a printer on the network. I printed documents from an iPad and an Android phone, and that was before I did the PC setup! Loved the connectivity. There is an option if you are an IT person and want to set the printer up for an office environment to do so. Since I am using this in my personal office, I did not try setting up the office environment option. I went to HP's site and downloaded the PC software, including the scanning tool. What's great about this, the printer can scan two-sided documents via the auto-feeder and send them to any computer that you have the scanning software installed on, as well as handheld devices. I tried this with several documents, and only had one glitch where I had to power the printer off and then back on because the scanner locked up. The restart corrected the issue, and I haven't had one since. I love the fact that this unit can print two-sided copies as fast as other units I have had that only print one side. I printed a 17-page peer-review on leadership studies in less than 7 seconds (double-sided). Simply impressive! Print quality was outstanding. I had several other folks send docs to be printed. Both the Macs and the Windows PC's we tested found the printer on my network immediately and printed to it without having to do anything special. I tested the fax component of the machine (yes, people do still actually use those...) by faxing a 6-page document to my workplace fax machine and then back. No issues getting dial-tone, no issues sending the fax, and I set it up to print me a success page after it was sent. In an office environment, or even if you need a high-speed, quality printer at home to scan, fax and print double-sided black and white copies, you can't do much better than this HP. I can't think of an all-in-one printer that I have liked as much as this one, thus the 5-star review. Highly recommended!

I purchased this for a laser-foil process. I can print almost any design on some papers and leather and then laminate foil onto the design.

This is a great printer and scanner. The HP Smart App works perfectly with this printer and I love scanning things to my phone using the app. It is black and white only and the paper tray is letter only (you have to manually feed longer sheets). I also had issues with scale when printing from my phone using the native Apple print function (easily fixed by printing from the HP app). This printer is very compact for everything it does. It has a slower quiet mode, but it is already much quieter than my other printer in normal mode. It also is very nice looking and I had no issues with using the touch screen. A USB cable is included and a phone line for the fax. I didn’t need them thanks to being able to print wirelessly and scan using my phone. It also has a USB port for a thumbdrive. I would definitely recommend this multifunction printer based on the app and ease of use.

This was the one and only printer I wanted Best Buy had with a good price.

Works very good. I have used this for over 4 years with no problems. Speed of printing and scanning is good for the price of the printer.

I've been looking for a laser printer that would not break the bank for lots of printing on a small home office. Finally found it! Box was a little heavy, but the printer feels compact and solid. It has a scanner, printer fax. They even included the necessary toner to start printing. Setup was easy. Make sure you have an internet connection, because the software has to be downloaded. But after doing so, the install was easy, I was able to set it up with my wifi network and now I can print from anywhere. Print quality is great, as expected from a laser printer and fast. I just looked around and the replacement toners are around $59 to $79, but they last long. The LCD screen was big and easy to read, even for my aging eyes! I highly recommend this all in one for anyone with a small office/home office!

HP is my go-to company for printers, and sometimes, scanners. The MFP M428fdw is a fast, very good quality printer, scanner and fax machine. I didn’t test the fax because...who is faxing? The build quality is high and it seems robust enough for home, SoHo and small office environments. Scanning and printing are fast, with very good quality. Downsides? The app you download has struggled with connectivity for me. This may not be the same for you, depending on your WiFi and OS situation. I’m running Windows 10 Pro over a WiFi sub network of our core Ethernet network. The unit is attractive, quick, quiet and I’m not raving about it, but I will recommend the product.

Having a vast amount of experience with HP printing devices over the years, I can confidently state that potential purchasers should try to avoid this product for a while. HP is known for clunky software/firmware implementation and there are vast resources available which can be read online & support this historical context. Immediately upon setting up my printer, I went through the steps of installing the various software packages available on their support website. There's what is called a "Full" package, there are "Universal" and "Basic" driver packages as well. HP installation routines will commonly crash or become stuck with no apparent reason. To compound the issues further - that I faced - the internal printing mechanism produced some horrendous sounds when it went through it's initial 'power-up' sequences for the very first time. I heard what sounded like some extreme mechanical collisions or slamming. Once I ran through several install/uninstall attempts I was finally able to get the printer to work properly utilizing the "Universal" driver package. Printing, scanning, copying and communication to the MFP's internal configuration all appeared somewhat normal. I did perform a firmware update along the way but this new firmware didn't fix any of the error codes I experienced. When I queried the "event log" of the printer (through an Ethernet connection), I discovered critical failure notifications. I've attached the screen shot of what I first observed. I also receive consistent error messages that the printer is out-of-paper at the end of print jobs. Something is terribly amiss here. I've attached a screen capture of that as well. HP Smart is an application that will automatically install in the background of a Windows 10 machine, and this software will not only provide error messages and configuration settings - but it also links into something called the HP print & scan doctor. Essentially a self help diagnostic app. The HP Smart app is a prime mover in the popping up 'out-of-paper' notifications in the Win 10 notification tray. I do have some good things to say about this printer. It's faster than the M426 generation and looks to employ more power saving and toner saving feature controls than it's predecessors. Perceived sound can be highly subjective but my particular unit seems much louder than older HP MFP's I've used. Perhaps this is related to some internal, mechanical issues. The Good: Faster and noticeably more precise toner application - translated - clearer printing. Compact in overall size & work space footprint. The Bad: Poor software implementation and a tedious installation experience. Louder in operation. False positives with the consistent, out of paper error messages. Prone to "Fuser Drive (internal hardware) 50.04.00 Errors". I can not recommend the HP - LaserJet Pro MFP M428fdw printer at the present time.

Prints fast and clean. Easy connectivity. Sleek appearance. Comprehensive features.

I’m happy with this printer scanner fax. I bought this for work at home. After trying to set it up to scan to my work email, I realized there was an icon where you can just program in email addresses to scan to. I just didnt scroll far enough to the right on the menu screen. Very easy to set up orherwise. Im sure it does more than I need it to do. The replacement toner is expensive, but its no different than the ink cartridges needed for my color inkjet printer. The quality is good for a small business machine. It scans fast with no paper jams so far. I’ve been using it daily for about two weeks. Im happy with it.

I love how easy this printer was to set up. Just go to the link provided in the instruction book, download, set up your WiFi network info, then voila! Just that easy. I was printing a shipping label in less than 1 min! The downsides: The display screen is teeny tiny. Not as big as my old HP OfficeJet Pro Inkjet printer and I really have to squint and maneuver my fingers around the tiny display. I also wish the toner was cheaper, but hopefully the toner really can last up to 3,000 pages.

This is a good overall medium black and white printer that you can plug into your network as how we installed it. Easy to setup and manage and does have more functionality then previous models. Fast prints, double side print and scan, and fax for those of you that still use it, and scan to network folder or email. Does help if have someone with network experience to install it as it could be a little difficult to install by yourself if you have a weak PC/network background.

Printer is just what we needed. Our main printer at our office broke & we needed a back up until we could get a new commercial one.

It's compact (for an MFP), quiet, and very quick! Installation was very, very easy. The trickiest part was finding the power button (it's just below the output tray on the right). I recommend using the touchscreen on the printer to hook up to wi-fi before going through with all the installation. We are very happy with this purchase so far.

Had been looking at many options for a home office printer for a while. I’m glad I came across this model. Very easy to set up, I think it was on sale when I bought it so I got it at a great price for everything it does. My 2 gripes that prevent it from being a 5 star review: I wish it was easier to set up emailing docs straight from the scanner, rather then having to contact my company IT department to try and figure it out. I wish it would just mimic an email address it was sending from. Second, I wish the compression on the scans was a little better. At the smallest file size, the quality is still passable, but it’s definitely an obvious reduction in quality. I’m moving through papers all the time, if I don’t keep the files at lowest compression, the size starts to add up rather quickly. Other than that, a very easy to set up machine, great quality on prints

Our office has all Brother printers and they have been okay, but lately we have been having issues with them handling paper when printing double-sided. Lots of jams or paper folding on the edges. Very slow to wake up and print, and sometimes showing offline even when powered on. We decided to try an HP printer and we love it. It prints much faster than the Brother printers... even double-sided prints. It supports higher resolution and the difference in quality is definitely noticeable. The downside is that toner costs more with HP, and there is aftermarket options, but you have to transfer the chip from the original toner cartridge. For some reason, even after adjusting the fax settings we sometimes experience some faxes fail to send. This never was an issue on the Brother printers. Also a little silly that there isn't a numeric keypad. It is nice that you can manage all of the printer settings on PC instead of having to enter everything on the touch screen.

Disregard the negative reviews, those seem like anomalies. This was exceedingly EASY to set up. I had this running on my home AND work laptops so quickly. No calls to phone support, no searching online. Plug it in, power it on, select a few prompts on the touchscreen, download the software at the link provided, and it walks you through it in minutes. (Just avoid the product registration unless you really want another password to remember and more junk e-mails.) I did not have to mess with the fax at all. Worth the extra bucks. I've been buying economy brand printers for years to save a few dollars and end up getting frustrated with one thing or another. I really wanted something with more of an office-quality feeder scanner and name-brand printer during this shift to more working from home. The HP touchscreen, while not as sophisticated as an AMOLED cell phone touchscreen, is actually quite responsive and easy to use. Very intuitive with no hunting through menus. I can start a scan or print job easily from the printer itself or from the app. The user interface on the app is straightforward. Spend a few minutes setting up the scan and print configurations. For example, you may want to make Documents the default (rather than photo) and set the default to 1-side scans for most documents.