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Customer Ratings & Reviews

Your price for this item is $1,299.99
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Customer reviews

Rating 4.7 out of 5 stars with 436 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers regard the 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 highly for its cleaning performance, quiet operation, and ease of use. Many appreciate the washer's large capacity and convenient features, such as the automatic detergent dispenser. While some find the price to be high, the positive feedback on its performance and features outweighs this concern for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 436 reviews
  • Pros mentioned:
    Capacity, Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    LG Smart Washing Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This smart LG washer is so easy and convenient to use. With the LG app, I am able to control the machine remotely from any location so far as I have internet connection on my phone. The machine has several features that promotes energy savings and efficiency. For instance, I can place it on the AI wash and the machine will determine what settings to use based on the items in the washer. In addition, the app sends you reminders about taking the load out when the machine is done washing. The machine also uses HE detergent and softener so you can load it into a compartment and the machine will use it till it runs out. This means you don't have to keep putting detergent and softener in the washer after every wash. Once it runs out, then you reload the compartment with detergent and softener. The interior is quite big so I can easily wash bulky items such as comforters and it comes out clean. In addition, I have even used it to wash sneakers and it came.out squeeky clean; I was so impressed. No more using a brush to wash my sneakers.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Washing machines shouldn't look this good!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is beautiful to look at, and so quiet when it washes. It holds a lot of clothes and cleans well. I haven't used the app yet, but the digital display on the washer is intuitive and easy to use.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey there. Thank you for reaching out and sharing your feedback for your LG Washer. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai. LG

  • Pros mentioned:
    Cleaning performance, Detergent dispenser

    Rated 5 out of 5 stars

    Sleek, Fast, and Quality Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is just what we were looking for to upgrade our laundry room. It is a sleek, modern looking washer that goes well with our laundry room's aesthetics. It washes our clothes better than any of our previous washers in a fraction of the time. Couldn't recommend anything better than an LG washer, best quality out of all of the others.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    A Game Changer for Laundry Day

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my new LG washer! This model is packed with features that make doing laundry a breeze. The smart capabilities allow me to start and monitor my loads from my phone, and the efficient cleaning performance leaves my clothes looking and smelling fresh. The drum is large and able to accommodate even my comforters with ease. The sleek design made it easy to integrate into my laundry room. Overall, I am extremely satisfied with my purchase and highly recommend this washer to anyone in the market for a new one.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are grateful for the time you've taken to provide us with detailed and thoughtful feedback regarding your LG washer. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. It's our pleasure to provide the best possible service to our customers, and we're glad this commitment was reflected in your comments using our products. -Cazz LG

  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Modern upgrade! Love it so far!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! This new washer is sleek, quiet and does a great job washing clothes with a nice large capacity! Our last LG washer and dryer lasted us 10 years and were still working well. Hope these last just as long. The AI features are cool but we just use the preset cycles so far. Total Tech installation was a breeze! They were on time and installed the new machine exactly the way we wanted!

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We appreciate your fantastic review and are delighted to hear that you had a seamless shopping experience with us! Our team works diligently to ensure that our products meet your expectations and are delivered promptly. Thank you for choosing LG, and we can’t wait to serve you again in the future! ~Tanisha LG

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    I AM PLEASED!!! You will be to!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer clothes are cleaned thoroughly and features are the most wonderful., BUT I must warn it was not as easy to set up as I hoped it would be. Level is IMPORTANT! I put some plywood down for a quick reinforcent but since I'm a renter to go further into the floor structure in not permitted to do. Sturdy floor and a level machine are needed for this washer to work quietly and without damaging it. First run I noticed the spin cycle was intense. adjusting the legs to perfect the leveling fixed that but Out of caution I turn the spin down on every cycle which is no problem or pain. When I move, and have a more sturdy surface to place the set, I will use speed as recommended per cycle choice. ..... To recap and conclude Yes this washer is absolutely worth buying, getting help with set up may be necessary for some. The set up difficulty level does not hinder the rating in my opinion this is washer worthy of 5 Stars. (The picture of the inside drum shows an average throw blanket for sizing.)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best bang for the buck

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I assure you that the washer and dryer not only get the job done but can do a lot more and comes with all the bells and whistles that one need, I am talking about AI, software integration and syncing, phone connectivity’s and notifications upon completion of wash cycle, auto detergent dispensing, auto load sensing and cherry on cake is steam drying and quick wash cycle that gets job done in 10 and 15 mins respectively, the one thing stand out most is very user friendly to operate for old age people and at the same time its loaded with all the technology and functionality a current generation might need so as I mentioned earlier other that the combination of washer and dryer not only gets the job done and offer lots of features and remote flexibility than one need I suggest to pull the trigger on the purchase and you won’t be disappointed. Nicely done LG and Best Buy for this great product and purchase experience.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    LG 5.0 Washer Great Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our new LG washer not only looks great it it works great. We bought this 5.0 so we could wash our bed quilt. It accomplished this effortlessly. We also like loading it up with detergent and not having to do this for every was load very convenient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG AI washer and dryer set

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding purchase, this appliance set does everything it was advertised to do. The AI technology is absolutely amazing. It senses and analyses the materials and the quantity of the load then, sets the parameters in which the washer and the dryer will operate. The washer is water conservative and the dryer is energy smart. Our only complaint (which is minor) is using the delicate setting, during drying can sometimes leave your clothing a little damp. My wife and I absolutely love this set, it’s an absolute must buy for a new family.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hi. Thank you for reaching out and sharing your feedback for your LG High Efficiency Stackable Smart Front Load Washer. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contact information using the handle @LGUSSupport.`Jai. LG

  • Pros mentioned:
    Cleaning performance, Detergent dispenser

    Rated 5 out of 5 stars

    Great Washer with smart features

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes great so far. The automatic detergent and softener is the best. The AI feature is smart and takes the guesswork out of washing and drying. Only time will tell whether these beauties last.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    It was love at first load...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What originally gets you is that sleek black finish... Then you get them home and the magic happens! I can now trust my kids to do the laundry without over doing the soap, or using the wrong temp water. Not even my husband can mess this up! I've never enjoyed doing laundry more. And my laundry has never been so caught up! The app reminders saying 'hey, get off your butt and switch loads or your clothes are going to smell like swamp bootie' is super helpful! Love this set!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Love love love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love our new LG washer and Dryer!!! They wash and dry a lot faster than my older units!! Very easy to use and look beautiful!!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Detergent dispenser

    Rated 5 out of 5 stars

    Best yet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit is fantastic. Lives up to its name works like a charm cleans beautifully.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    This machine is a game changer!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fits all my needs, king bed comforters, dog beds, it’s energy efficient, and has smart technology! Awesome buy!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    My new beautiful washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new beautiful washing machine. It is so up yo date, quiet and super easy to use...I just love it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Lg Waher

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is great.Love it. I truly trust LG because the last washer that I had lasted 12 years and was still working great. I just wanted to upgrade. I also like that the drums light up. I highly recommend LG.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellence and Efficiency

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, top of the line. Works really well, no complaints yet. My family members love it and talk about how efficient and easy it is to use.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    LG Washer/Dryer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an amazing product. We can’t complain. The best part about the product is they sync up with AI for both washer and dryer. The clothes come out fresh and clean. The noise level is very low compared to our old one. The washer indicates when cleaning is required and very easy to clean with low maintainence. It’s Wi-Fi controller so we know when to start, stop and pause the machine.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Set

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just received our new washer and dryer this morning! After several loads, my wife is loving them. She says I will love them too, but I don't want to take any of the fun away from her! Lol! Seriously, they are performing very well. They are very user friendly and super quiet and the guys from Best Buy did a great job with the install!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Love lg

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So simple and does an amazing job. Just like any lg lasts and is cutting technology and very quiet.

    I would recommend this to a friend
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