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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 1375 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers are delighted by the 4.5 Cu. Ft. High Efficiency Top Load Washer's cleaning performance, large capacity, and ease of use, frequently praising its simple operation and good value for the price. However, some customers have noted concerns regarding the washer's noise level and long-term reliability. A few users also mentioned challenges with the lid lock and start button.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,375 reviews
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    A good purchse.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this washer a week ago and once we got it home and hooked it up we were shocked how loud it was. I decided to start trying to figure out why it was so noisy, and I'm glad I did! To start with, the loud sound right when you start a load of wash is the door locking. Is it loud? Yup, sure is, but it has nothing to do with how the washer performs. Secondly, when you install the drain hose it is naturally curved to set back against the base of the machine at the bottom, so when the machine starts to spin, the drain hose smacks the back of the machine, making an annoying racket. Luckily the drain hose is also sort of flexible and if you just ever so slightly bend it away from the machine it will cease making that sound. And finally, the water lines that we purchased were garbage. They were the only set Best Buy had in stock so we purchased them in the name of "new" being better than re-using the old lines with a new machine. I read the reviews on the lines we bought and 4 people mentioned that they were causing water hammering in their home. A quick search showed that the lines we bought were not as wide internally as other lines and as such were causing water hammering when it hit the lines and it had to abruptly slow down. Water hammering is not only annoying, it is bad for your pipes. We bought new water lines made specifically to quick fill an HE washer and the problem (and the noise associated with it) stopped. Our clothes are definitely getting cleaner than they were, the cycles are not insanely long and it does the job you need it to do, all at a pretty good price.

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Noise level, Reliability

    Rated 3 out of 5 stars

    Cycles too long/too noisy/hate it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer sucks. It shakes. It’s noisy. The wash cycles are ridiculously long. I can’t turn the water on until the lid is down and once the lid is down then it messes up the whole cycle if you need to put something in last minute. Yes it has a deep tub and yes the laundry is coming out clean. Yes it’s made well..but overall I absolutely hate the performance and do not recommend.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Lid lock, Noise level

    Rated 3 out of 5 stars

    Landfill waste within 5 years

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just received delivery 2 days ago. Replaced Maytag Bravo XL. The lid is extremely flimsy, like a cheap metallic frisbee; makes the wobbly sound. This will break and not warrantied. The start button will be damaged as it is just a thin plastic cover, which will crack, over a button. It is LOUD. No insulation. A soda can at best. Inferior design. Poor detergent in buttom basin, which will stain clothes. Mayrag is made by Whirlpool, so you know quality has gone down the drain. Will this last five years? I HIGHLY DOUBT IT! Planned obsolescence. Inferior product. If you would have told the original makers of Maytag that eventually their appliances would become disposable, they would undoubtedly recoil in horror. No pride in current craftsmanship. But we are wasteful polluters! HA!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Size
    Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    It’s very loud.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s big and it cleans the clothes well. But it bangs around and is louder than loud. I’m sorry I did not get my good old washing machine repaired instead of buying this because it makes so much noise, and it sounds like it’s about to break any second. We can’t do laundry at night anymore! It keeps the whole house awake with the dang bang bang bang! I had NO idea ANY washing machine could ever be this loud, and I’m just terribly disappointed with it. My old washer only sounded like this if the load was unbalanced. And even then it wasn’t like super loud. This washing machine is loud.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Thank you for bringing this to our attention; we regret you are having these concerns with your appliance, DeniseS. We value all of our customers and we would like the opportunity to look into this further for you. Please reach out to us directly via Facebook https://bit.ly/3Q9npvS or Twitter @MaytagCare. Let’s see what we can do for you! MaytagBrand

  • Cons mentioned:
    Lid lock, Noise level

    Rated 2 out of 5 stars

    Don't waist your money, not worth it at all

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so excited about this purchase I went with the set and was a great price with the sale. Never could I have ever thought a basic washing machine from Maytag could be faulty. The machines are very basic easy to use no bells and whistles just turn the knob to cycle desired (normal, whits, heavy, etc). The lid is very flimsy fells like could break easily very wobbly. It started with a little leak, didn't worry too much since was just installed maybe from hooking up. But that wasn't all, before the team left he explained to try and keep them both runnig as much as possible thru the next 24-48 hours making sure everything is running properly. When they left both the washer & dryer were running set on the longest cycle. After work I went and put in my first load. The washer was the loudest washer I have ever experienced. When it would change cycles the thumping from the change over was so extreme literally would shake the house. The only time it was quiet was during it actually cleaning. Otherwise extremely loud, thumping, and shaking. Also it would take an hour and half for a regular wash set on normal, insane. Mind you my washer and dryer are in the basement for reference to the noise and shaking. I had a Armana set previously that ran perfectly with no issue for 10yrs. The dryer is a whole nother story. The only setting the dryer would work at was on《HIGH HEAT》 ● 《MORE DRY》 any orher setting it would trip the breaker. On day 2 (so with in 24hr) the dryer randomly would decide if it even would dry at all on the one setting or not. The delivery team were AMAZING very very respectful and went above and beyond the typical delivery & install. After the installation was complete the lead of the team brought to my attention the washer had a dent and had already made Best Buy aware by submitting a claim. He called the rep on his phone and handed the call over to me in order to resolve or rectify the issue. He explained the entire process before calling for me and helped with receiving a refund for the damage. If i could give the delivery install team 10☆☆☆ I would!!

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Thank you for bringing this to our attention; we regret you are having these concerns with your appliance, SarahS. We value all of our customers and we would like the opportunity to look into this further for you. Please contact us directly via Facebook https://bit.ly/3Q9npvS or Instagram bit.ly/3qZoRdR. Let’s see what we can do for you! MaytagBrand

  • Rated 4 out of 5 stars

    Hands off Cleaning with Ease ans no worry

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. Not a fan of the lid lock in the event you can add more clothes. A little noiser than my old unit but very spacious for a extraarge load of laundry. Besides the lid lock. Thw washer is hands off. I put you detergent first then the clothes, select my wash options, hit start and done it washes the laundry without having to check or oversee the wash which is nice. Once its locked, let it wash and your laundry is washed and clean.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    May time washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All Washington machines work good at first. I just got this one only a few months old. It works good washes the clothes great. Do not buy Whirlpool washing machines they don't last too long after the warranty I bought a new one from Best Buy and good thing I put a warranty on it. Because it died on me. So I decided to switch brands and go well Maytag.

    I would recommend this to a friend
  • Cons mentioned:
    Lid lock, Reliability, Start button

    Rated 1 out of 5 stars

    Don't buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These washers are junk. The start button needs a lot of pressure to work, and I can't imagine it can handle years of use. Doesn't drain. The lid stayed locked after the cycle (you have to unplug and wait 2 minutes for it to reset), and I returned the first one because the regular wash cycle took 20 hrs, and the clothes were soaking wet. I just got the second one. It worked for about 3 loads then (45 minute wash cycle). Now it doesn't drain. I WAS Maytag loyale. I was replacing my last one from the 80s. Some poor decisions have been made over the last 40 years.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Thank you for bringing this to our attention; we regret you are having these concerns with your appliance, Alex. We value all of our customers and we would like the opportunity to look into this further for you. Please reach out to us directly via Facebook https://bit.ly/3Q9npvS or Twitter @MaytagCare. Let’s see what we can do for you! MaytagBrand

  • Pros mentioned:
    Capacity, Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Love my new washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is amazing. Deep inside with impeller. My clothes are so clean. I can wash my comforters in it with no problems. Super quiet and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Maytag washing machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a nice machine! I was replacing my 19 year old washing machine. I believe in Maytag and have had good luck with them in the past. This machine washes efficiently, spin cycle almost gets my clothes dry! I thought my relatively new dryer wasn’t that great until I got this washer! I love the sense setting for washer fullness. It’s way quieter and has very little vibration. I’m very happy with it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It does in a nitch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maytag Bravo XL ran like a top for 10 yrs until the gringing stsrted. I coukd replace bearing but why go thru the hasle. Bought this washer and have no complaints. If anything, the lif is heavier and slams compaired to the Bravo XL

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top load washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer top loading washers. This 1 did not disappoint. I like the agitator. In the middle because I feel it washes the clothes a lot better. My white clothes come out white and not dingy. Works great!!! I recommend 10 out of 10.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love our washer machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine has a good size drum. It does a great job of cleaning clothes, towels and comforters. We love that it is a basic washer machine, with an added feature/bonus to add more water to your liking. Plus Maytag provides a 10 year part warranty! I would recommend this top loader washer machine 100%!

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Good washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Like most have said it is very loud, but it doesn’t bother me because where my laundry room is located. It also doesn’t fill with as much water as I would like.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Maytag topload washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a high efficiency HE washer that adjusts the water level to match the load size. I'm using HE Tide detergent. I use very little per load, and my clothes come clean. The stainless steel braided hoses are leak free. No problems...

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Maytag washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleaned clothes very good but is a little noisey. Cannot handle bulkey loads that well without the machine sounding off track.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Price

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Cleans very good. It’s so nice and affordable

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Efficient washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient machine, auto fill. Very quiet and gets the job done. Gets the laundry nice and clean. Easy to operate.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    Whoosher Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a couple weeks of use I dread using this washer, I’m not sure whether it’ll wake up myself or the neighbors or end up on the other side of the washroom, but ultimately it does wash my clothes so I’ll give it 2 stars

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hey EricL, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34h7fuZ MaytagBrand

  • Rated 5 out of 5 stars

    Great Big Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Big Washer!! Love this machine!! If you have a big family, this is the one to buy!! Thanks Maytag!!

    I would recommend this to a friend
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