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Customer Ratings & Reviews

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Customer reviews

Rating 3.4 out of 5 stars with 16 reviews

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Rating by feature

  • Setup

    Rating 3.9 out of 5 stars

  • Range

    Rating 3.9 out of 5 stars

  • Signal Strength

    Rating 3.7 out of 5 stars

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63%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-16 of 16 reviews
  • Rated 1 out of 5 stars

    Bad WiFi system.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Orbi? Trash fire. Eero? Flaming wreck. Google Nest Wi-Fi? A slow-burning disaster. If it’s not UniFi or AFI-HD, it’s basically a Wi-Fi bonfire that you’re just throwing money into. Orbi: The Burning House of Wi-Fi Speed loss at every hop – You start with 1 Gbps and end up with "high-speed" 150 Mbps. Garbage device roaming – Your phone will cling to the worst possible signal like it’s in a toxic relationship. Firmware updates that set everything on fire – Every other update manages to make things worse instead of better. It’s “plug-and-play,” but mostly just “pray” – You have no real control, and when things break, good luck fixing them. Eero & Google Nest: More Tech Fires to Avoid Eero: Amazon-owned surveillance disguised as a router. Also, if you like being forced to use a subscription for basic features, enjoy the flames. Google Nest Wi-Fi: Great if you love slow speeds, unreliable connections, and the occasional complete Wi-Fi meltdown. TP-Link Deco: Budget trash fire. The Wi-Fi equivalent of a dollar store power strip. Why UniFi (Wired) or AFI-HD (Mesh) is the Only Fireproof Option UniFi (Wired) = Full-speed, pro-grade networking with no nonsense. AFI-HD (Mesh) = The only wireless mesh that won’t burn your patience alive. Total control = No more "mystery Wi-Fi outages" or router crashes. You actually get the speed you pay for. Final Verdict: Put Out the Fires – Get UniFi or AFI-HD If you enjoy wasting money on Wi-Fi systems that turn your internet into a flaming wreck, go ahead and buy Orbi, Eero, or Nest. But if you want flawless, high-speed, no-drama internet, get a wired UniFi setup like me—or at least an AFI-HD. Everything else? A total dumpster inferno.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    False advertising !!!!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whatever number of satellites you select it is a lie. I selected and bought the “4” satellite system. It is really only the router and 3 satellites, the box says 3 satellites. Each item in the box is labeled. 1 router the other 3 say satellite. I talked to store manager, he said the router is also a satellite, its not labeled as a satellite on the back, it says router. Contacted best buy support, they said they get direction from netgear how to advertise. Best buy online support agreed it was misleading and are supposed to be changing their false advetising lies on the website.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    A Reliable Mesh WiFi System

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a fan of Orbi mesh WiFi systems for a while now. After my old Orbi finally gave out, I decided to upgrade to this 750 series (AX5200) with the 4-pack for even better coverage. Here's why I'm sticking with Orbi: Pros: Seamless coverage: With four satellites, this system blankets my entire home with strong WiFi, even in those hard-to-reach corners where I used to struggle with dead zones. Fast speeds: The WiFi 6 technology delivers noticeably faster speeds than my old Orbi. Streaming, gaming, and video calls are all smooth and lag-free. Easy setup: Just like my previous Orbi, this one was a breeze to set up using the Orbi app. It practically walked me through the entire process. Reliable connection: I haven't experienced any dropped connections or slowdowns since installing this system. It just works! Tri-band technology: The dedicated backhaul band ensures smooth communication between the router and satellites, which is essential for a strong mesh network. Cons: Price: Orbi systems are definitely an investment, but for me, the reliable performance and excellent coverage are worth it. Satellite size: The satellites are a bit larger than some other mesh systems, but they're still relatively unobtrusive. Overall: If you're looking for a reliable, high-performance mesh WiFi system that can handle a large home and multiple devices, I highly recommend the NETGEAR Orbi 750 Series AX5200. It's a worthy upgrade from my previous Orbi and delivers on its promise of seamless, whole-home WiFi.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Upgrade Complete

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to upgrade an older Orbi system to increase speed. I have Fios internet and the combination of that and Orbi made the install difficult. I'm very technical but this could not be completed without assistance from Netgear. What they should have in the app is the ability to say "i want to upgrade my system and keep the same settings". The netgear tech was helpful and after an hour on the phone, i have it all setup. The speed it much faster than the old wifi 4. The only other negative is that i had the Orbi Outdoor Satellite and it is not compatible with the new system. Ill need to set it up as an extender at some point.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not bad if you can set it up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First it is supposed to be super simple to set up but is not. The QR code MUST be used to set up or it will FAIL. After I did this, it was fine for 10 minutes and then it stopped, no SSID broadcast, no connecting to it. I tried to reset the router, that did not work. I called Netgear, I was walked through the reset (hold the reset for 1 minute) and then we gave it like 10 minutes to boot up, NOTHING, the tech suggested we reso this for 2 minutes?! Really this is the solution, if 1 minute doesn't work them lets go 2. I finally got him to approve just returning this. Got off the phone, and thought, let me just try holding the reset while I plug it in, held it for a minute after plugging in and was able to get it reset, I then went through the configuration, except this time I SKIPPED the satellites and it has some Armor thing it scans EVERYTHING on your network. I then plugged the satellites in and so far for about 16 hours its been working and stable. Right now, 2 stars because 1. Setup is STUPID, 2. Absolutely NO directions in the box. 3. Tech support was just horrible.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Eero ovrer Orbi

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had an eero system for many years and it worked very well. We added multiple devices to our home and needed expanded coverage. I went to update our eero systems and was sold a Orbi system by a Best Buy representative, stating more secure, better coverage for expanded devices. Best Buy did our installation and since we have had multi issues with the network where is drops signal all the time. We went through Geek Squad since we are Total Tech members and they charged $150 to fix the issue when Best Buy recommended the system and also did the installation. Do not go with Orbi, go with eero.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Round 3 use of WiFi extenders

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third attempt to use a satellite system for my home WiFi and it appears to be working. It was easy to install but the speed isn’t showing much of an approvement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Orbi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Orbi have enhanced routing performance than google

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awsome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best thing i have bought in a long time would recommend this to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy setup

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from am Orbi RB50 to this mesh last Sunday. The setup took a little over 20 minutes. It was longer connecting all my devices than setting up the network!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Guy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great coverage no dropped signals. I have not had any problems with my WIFI since I bought these orbi 750. No problems !

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DIDN'T WORK

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DID not work at all with my fiber. Have a first generation Orbi and it worked but we wanted to upgrade.. we purchased one and had to return it because they couldn't get it working correctly, so tried another, still no good. Now back to my original Orbi and purchased another satelitte refurbished on line.. WORKS GREAT.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great........................................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Covers whole house

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Covers whole range I needed, boosted internet and was easy to set up

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Highly Overrated

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy these! Yes they claim something like 8,000 ft, but the signal was no better than with my old router. The satellites constantly went offline and disconnected and I was always having to reset and reconnect them. Our signal was no stronger than with a stand alone router, in fact, we lost about 100mbps since installing these. I returned it and bought the Netgear R700s BE1900 and that works so much better! We are getting between 800-1054mbps with this piece of equipment.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful and fast

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this system for an extender. The system is so fast it puts the main router to shame.

    I would recommend this to a friend
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