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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1947 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers consistently note the 4.5 Cu. Ft. 14-Cycle Addwash High-Efficiency Front-Loading Washer with Steam's excellent cleaning performance and quiet operation, along with the convenience of its AddWash feature and ease of use. Positive feedback also highlights the machine's capacity and the useful steam and sanitize options. However, some customers have reported issues with the washer's reliability and the door mechanism.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,947 reviews
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 4 out of 5 stars

    LOVE!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is INSANE! I wasn't sold on the idea of this washer at first but when I tested it out in the store it didn't take long to convince me. This washer does NOT disappoint! I have washed everything from jeans, dress pants, tees, comforters, shower curtain, and even my bed liner! The setting are very easy to understand and the steam cycle options are insane! There are still a lot of settings that I have not used but good to know that I have when needed. (i.e. Allergen, Sanitize) My only disappoint so far are the terrible reviews that I read (after purchasing) on the smart care function. NONE of them are good! For the price of the washer/dryer the usb should have came with it in my opinion. I am tempted to get one just to see if the reviews are concrete or a simple flaw of human error.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use, Noise level

    Rated 5 out of 5 stars

    Love the Product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no regrets on buying this product ! After careful review and research I decided to purchase it... easy to use and it’s very quite... cleans the clothes very well... laundry time is quick! Saves electric bill too! Plus you get a rebate from your electric company

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beyond satisfied with this smart washer. Drum is bigger than I expected and it's cleans so well. Clothes nearly dry when load is done. Machine runs so quietly I forget I'm doing laundry. Bonus music reminder that you load is complete. Awesome Purchase

    I would recommend this to a friend
  • Pros mentioned:
    Addwash, Cleaning performance

    Rated 5 out of 5 stars

    Wow ! What a Smart yet Easy to operate Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung has done it again ! Wow do I ever love this Washer! I can wash everything from delicate PJ’s to small area rugs ! The washer can be so gentle I’ve washed my sheepskin area rugs in it and it’s come out perfectly clean and no damage! The little door to add a piece (s) of laundry blew my mind ! That’s some innovative thinking right there ! There are many selections / adjustments/ how delicate , how heavy duty- from eco wash to cold to hot water I’ve found all items to come out lovely and clean ! I could NOT be happier! Purchasing this washer was definitely a win/win! No doubt here it’s going to be with me a very long time ! Extremely well constructed !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the price so far.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply put it does its job and it does it very well. Compared to the 7 yr old LG front loader it replaced, the "normal" cycles seem to take a bit longer, but it cleans the clothes so much better on those cycles it's worth it. Even with the dirtiest loads, we haven't had to use any special setting to get the clothes clean. Oh, and that silly front door you can open during a load? Well it's great, finally some revenge for that one sock i kept dropping on the way to wash clothes that would always wait for the next load. NO MORE hahahaha.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great Look!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality enough room to fit bedding and blankets. Very quiet

    I would recommend this to a friend
  • Pros mentioned:
    Addwash

    Rated 5 out of 5 stars

    Excellent Features

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This had more features than originally looking for, but I love the door to add extra items after cycle has started. High temperature also extremely helpful in COVID19 environment.

    I would recommend this to a friend
  • Pros mentioned:
    Addwash

    Rated 5 out of 5 stars

    Great front load washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used Samsung products before, but love this front load machine. Clothes come out nice and clean, and the spin cycle really get the water out. Also love the 'add an item' door - constantly forgetting items which I can add during the cycle. Very easy to operate!!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great washer, but with some watch outs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this matching washer & dryer from B.B. after 3 failed deliveries from Lowe’s. BB’s delivery was top notch and super fast. As for the washer I was expecting it to be loud and shake as I have been told many front loaders are but, this unit is fairly quiet as I have an upstairs laundry and you could hear my old machine through out the entire house. For watch outs do your front loader research , as far as avoiding mold and mildew issues by drying down the unit and keeping the door open. Speaking of doors both the washer and dryer have full plastic doors that can be easily scratched by a laundry basket or if you washer is next to a wall which is why I removed a star . All in all great units!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 14 year old front loader just broke down - after a comedy of errors turned out the washer we originally ordered was discontinued and no longer available - store made things right with us (we had waited 3 weeks for our new set) by upgrading to this model and matched the price we had paid for the lower model - live this set both in the way it performs and it’s appearance! We bought the pedestals to give them height so we don’t need to bend over to get the laundry in & out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trust me. I bought this washer because the blue color in the drum attracted. I could have bought other washers if I had known it does not have fancy glow as seen in picture. Anyways overall I am happy because I got it on sale and did not pay full price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Large tub,multiple cycles,and alarms you when completed. Like the small door that can be used within a cycle.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer works great and installation by Best Buy was a breeze. I purchased with the stackable dryer and Best Buy had them installed and stacked in less than an hour.

    I would recommend this to a friend
  • Pros mentioned:
    Addwash

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, new to front loader but love the new door add while washing feature, definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Addwash

    Rated 5 out of 5 stars

    My Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my machine and everything about it just hap

    I would recommend this to a friend
  • Pros mentioned:
    Addwash

    Rated 5 out of 5 stars

    Fast clean wash and convenience.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast wash with clean. Add wash function is fantastic. Once a threetimes I use this function. Simple but powerful it is.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      That’s a wonderful compliment, Chan! I'm confident your new Samsung washer will continue to be everything you need and more! ^Mae Samsung

  • Rated 5 out of 5 stars

    Beautiful and modern

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a beautiful laundry pair. Got on a great deal around Christmas time. Love the look Style and it is so modern. Replaced old top-loaders and what a difference. They work great clean well dry well. Couldn't ask for anything else. Hope they last.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer available

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is great, we looked at all brands and decided on this Samsung for the features and style, highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Samsung washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer, got it to match my dryer. Its super fancy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great set

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my washer and dryer set. I got a steal on Black Friday. I had a Samsung red set years ago. This new update is 100 times better. I like the smart feature, and the steam feature.

    I would recommend this to a friend
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