Customer Ratings & Reviews

I found it refreshing and totally worth it now I can use my pc and add apps and doing what I want on my computer is really important to me

The agent gave me suggestions for a new laptop and he helped me choose the best one to meet my needs.

The Geek Squad representative set up my desktop and answered all my question during the process.

It's always daunting when you buy a new computer. It needs to be set up and I'm no good at that! So I just take it over to the Geek Squad and they take it from there. When I pick it up, it's ready to go to work for me. I appreciate this service so much!

When I had problems with my keyboard, they were able to fix it overnight in their store with minimal cost, thankfully.

Excellent people very fast service installed my software quickly and setup my new laptop

Gentleman was very helpful getting the In-N-Out in one hour about a new phone Motorola pure

Yes Josh was awesome, very patient to me trying to load games for Carolyn

Runs excellent. Excellent picture quality. Knowledgeable staff

I really like my computer but I just wish it had a DVD player. The computer is very nice anyway.

Excellent service, I am impressed by Moe’s professionalism. He was patient with my questions, effective resolving all my computer issues. I am glad I got the Geek squad’s membership. Trustworthy service! Terri Taylor

The agents were wonderful. They made an attempt to fix my old computer but too many pins were bent so they helped me pick a computer that best suited my needs. They also transferred all the files from my old hard drive and set me up with new and updated software. Could not have asked for better service.

The Geek Squad tech that helped set up my Window laptop was patient, thorough, efficient (in a good way), and knowledgeable. For only $40, the tech did everything I needed to get the laptop up and running. I have not had a single issue with the laptop or the services he provided.

I made my 20-minute initial appointment and was prepared to have to leave my computer for set-up. It was a pleasant surprise that the agent Anna, was able to have it set-up within the time constraints of the appointment. She was able to get it operating to my satisfaction right away. Now granted, there wasn't a lot that needed to be done on this visit, but she easily could have said for me to return and pick it up in 2 days or something like that, but she didn't. She tackled the issue right then and there. I appreciated her courteousness and respect for my time. Plus, she was pleasant, professional and personable. How can you beat that!

The Geek Squad did a wonderful job setting up my new computer in the store. They set up software on my computer, did a complete data transfer, and even sat with me once my new computer was ready to show me where everything is located and how certain parts of the device operate and function. I couldn't be happier with how the geek squad set up my new computer.

Review of Best Buy/Geek Squad/TotalTech assistance Nov/Dec 2022 NOT INTENDED FOR WEBPOSTING SUMMARY: The people were great; the process and coordination was perplexing. We’d give each tech involved a ‘5’ rating. We’d give the technician process and coordination purchased by us a rating of 2½. Although there is an opportunity to review three different BB/TT/GS tasks purchased, we were only aware of one officially receipted task until receiving this solicitation for review of all three. First, our thoughts of the personnel involved in the technical assistance with our purchase of the new computer and related. Gino was the tech that came to our location. Bobby Stromer was the tech that did the aftermarket installation of the RAM and memory and was very helpful in explaining. James Clements and Gabriel Wolfe helped to coordinate the check-in. All these techs (and others that we may not have names for) were commendably courteous, caring, and competent and we would be delighted to have their assistance again any time we may need it. Here was our experience with the difficulties involved. It appears to us that the difficulties center on the processes and coordination involved. It was represented to us that the newly purchased computer would have the newly-purchased aftermarket RAM and memory installed at the BB location, and together with the optical drive, would be brought to our location by the visiting tech at the time and date appointed. (We had already retrieved the newly-purchased monitor earlier from BB when it arrived.) When the tech arrived at our location, he was confused by that explanation and said that it was necessary for us to retrieve the hardware from the store. We were disappointed by this unexpected and inconvenient change but agreed to do so. The tech left our location with the understanding we’d keep him apprised of our expected return with the hardware so as to return to do the tasks needed. On arriving at the BB location, we contacted the CS function at BB and retrieved our new purchases. It was at this point that we realized that no work had been done on the computer; no RAM or memory upgrades had been made. This was yet another disappointment and time inconvenience. Fortunately, the GS techs made a team effort to get the work done quickly. Previously, I had asked specifically and understood that it was agreed that a ‘before and after’ documented standard performance test be done on the computer to assess the improvement achieved by the upgrades. This was not done. Tho having spent good money on the upgrade, I only have a vague idea of the difference as verbally explained by the tech. The computer is certainly quick and appears entirely capable. After the wait for the technical tasks to be completed, we advised (by text message) the visiting tech that we’d be soon returning to our location and available for his return. He was prompt to return and quickly completed some of the tasks we needed to get the printer drivers loaded and get the basic functions proven and running. Many of the concerns we had about transitioning to Win11 (from 10) were not able to be addressed in the time he had been allotted for our visit. We still only have a vague understanding of the relationship between BB and TT and GS. Perhaps this is an opportunity for BB to do better in it’s marketing of this service that was so important to us and – we thought – integral to what we intended: purchasing a new computer with aftermarket RAM and memory to be installed, new monitor, new optical drive, TotalTech membership, extended warranty, extended subscription of MS 365 software, all to be brought to our location together with assistance to transition from our legacy PC to the new equipment. We had hoped and understood that this would be seamless and that sufficient tech time would be allocated to achieve this. Alas, much of this was not done. We do not know where the system and coordination failures occurred. Some of the experience was very disappointing while our combined efforts with those of the techs we interacted with eventually kept results acceptable but it seems the results needn’t have been compromised in any way if the process had been clearly explained, expectations set, and/or the represented process had been accomplished.

I recently purchased a Lenovo laptop from Best Buy to replace our old HP. I figured I'd use the Geek Squad's PC Setup service to: Strip out all the bloatware that normally comes with boxed purchases; do all the driver and s/w updates; install Chrome; and install my newly purchased version of MS Office. (Ok, so I'm lazy.) I just wanted to bring it home, power it up, and have it run the way I wanted! I had never used the Geek Squad service for PC set up, but figured for $40 it was worth a try. I told them what I wanted and they mostly delivered. There are two reasons I gave 4 stars (instead of 5): First, I had to go back into the store the next day to log on to my Microsoft account so they could take the laptop out of the safe mode and activate MS Office. They called me the evening they started working on it and told me they needed my password, but I told them I wasn't giving it to them over the phone. A mild inconvenience, but nevertheless it was an inconvenience. Second, they installed Chrome as I requested, but did not install the Defender extension. I realized this after I got home and booted up the laptop. Again, not a big deal because it's a one minute fix. But I think they should've just done it (and informed me), since Defender is the only antivirus s/w on the laptop. Over all I think they did a good job and I would recommend this service.

I doubt I would even be able to do half the things I do on the laptop without the introduction and tutorial I got from the Geek Squad's Steve. He was terrific: patient, knowledgeable, and logical -- a very good teacher.

Super helpful guy (Alex I believe) helped me setup my newly purchased iPhone(from Target) with mint mobile trial purchased at Best Buy. Really hard because my new iphone couldn't gain access to my older iphone ID. In a few minutes, this issue was resolved and I was on my happy way with a working phone. Gladly paid the fee and remember a super positive experience.

I bought a Mac air lap top at Best Buy and purchased the total tech support also. The Geek Squad staff were very helpful and knowledgeable assisting me with the transition from I pad to Lap Top. They helped me with backup and saving/transferring data, and then gave me a tutorial on operating my Mac Air. I have learned a lot on my own since then but I have another tutorial scheduled to answer the questions that have come up while using the new device. From the sales staff to the Geek Squad my experience has been good.