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Customer Ratings & Reviews

Your price for this item is $699.99

Customer reviews

Rating 4.7 out of 5 stars with 706 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers value the Playbase for its exceptional sound quality and easy setup process. Many users rave about the excellent sound and clear vocals, while others appreciate the straightforward installation. Although some customers find the price to be a drawback, many believe it is worth the investment for the high-quality audio experience it provides.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 706 reviews
  • Pros mentioned:
    Bass, Design, Sound quality

    Rated 4 out of 5 stars

    Unbelievable Sound/Temperamental

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a playbase, sub, and 2 ones (with Alexa). I advise setting these up one at a time with the sonos app first and second with the Alexa app, so you can name them for later identification. Ex. Set up a playbase or sound bar first in sonos app, then set it up in the Alexa app. Continuing back and forth between apps until you set them all up. I haven't owned the playbar, but the sound from the playbase alone is enough for surround sound. We played a surround sound test on it and it sounds amazing. It even has enough bass that you probably wouldn't need a sub, unless you prefer a lot of bass. The sub bass is ridiculous. I live in a house and we have it only half way up because it is so strong. Pros: Alexa enabled Amazing sound quality Appealing design Plays music by voice (through Alexa) or the sonos app from amazon, spotify, and a lot more. You can adjust music and surround sound to be softer or louder than other speakers. The glitches can be updated to fix them. Cons: Couldn't get pandora to link Doesn't have all Alexa functioning All speakers decrease volume when talking to any Amazon's Alexa devices that are linked in your Alexa app. Setup is a little frustrating. If not setup properly, speakers will intermittently cut out. Have to buy special mounts for rear speakers (expensive). The speakers themselves are quite expensive. The playbase doesn't look right under a larger tv. (I set mine under my entertainment center). Can't setup more than 4 speakers (base/bar, sub, and 2 rear speakers) The app could be better with the layout.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great sound format

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We all ready have 2 Sonos speakers and where looking for a new surround sound for our entertainment system. The play base was the best choice for our needs. All three speakers can tie together or run individually. The Sonos app makes this simple and easy. The sound greats better every day as the play base gets use to our great room. Cleaned up all the old big speakers mess.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Excellent Speaker!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Playbase looks fantastic and has excellent sound quality. This is the perfect solution for upgrading your tv's sound if your tv isn't wall mounted. Sound bars would block my tv's infrared and look clunky sitting in front of the tv. The Playbase is sleek and looks great under the tv. It produces plenty of bass for my needs for both movies and music. Setup is quick and easy and I can control the speaker through the Sonos app or directly from the Spotify app. I highly recommend Sonos speakers for a whole home wireless setup!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Integral part of a surround sound experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paired with the Sonos One (Gen 1) the PLAYBASE provided a solid addition for a surround experience. Dialog enhancement provides a crips, clear, and robust sound to movies. The bass is ideal for the size of the my livingroom but has the flexability to add a subwoffer, if necessary. The flexibitliy of the Sonos is the allure and I love the sound it creates. As mentioned previously, Alexa support is not ideal but not a factor for I don't rely on Alexa anyway.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    The best sound bar non

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was impressed by the quality of sound via a demo instore. I proceeded to purchase a month later. I have not regretted my purchase. This is the best sound bar on the market. Great bass and clear voice at even low volumes. I paired with a sub and 2 play 1s for a home theater experience.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our Sonos Playbase. It was easy to set up and the sound is amazing. We will be adding Sonos speakers throughout our home. The look is clean and uncluttered and the profile is slim.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos PlayBase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Sonos PlayBase about a month ago and so far I love it. The sound coming from the PlayBase is LOUD and it blends with all my other electronics that I have. I added two Sonos Play:1's for surround sound. I recommend the Sonos PlayBase with the Sonos Play:1's for the ultimate surround sound experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product and excellent seller. :-)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was thinking about Sony but Sonos is by far a superior high fidelity stereo equipment. I can’t wait to add a pair of wireless rear speakers. Br1 :-)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great versatility!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound output is great! However for me is more about the versatility of the product. I can have the tv playing and switch to music with a Simple tap on my phone and play music through multiple Sonos speakers around the house from any streaming service I desire and best of all without interruptions from notifications or phone calls like a traditional Bluetooth speaker.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Design, Sound quality

    Rated 5 out of 5 stars

    Excellent sound and design - with a few caveats

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off, this thing is typical Sonos - meticulous design, high quality plastics, heavy, and looks great on modern furniture. The sound is exceptional for music - easily a rival of a Play:5 (good enough that I moved mine out of the room to use this for music). But the revelation for me was the TV sound - I had no idea how much bass and detail I've been missing. Good solid bass and clear across the rest of the range - and the dialog boost works great. That said, be sure to do your homework. It only takes optical in (no HDMI/ARC), and is dependent on what your TV passes. For example, my TV won't decode Netflix DD+ so I only get stereo out. Since I'm only running 2ch and don't have a full 5.1 setup this is not a big deal, but you might be disappointed if you shell out for a full system. While this is marketed as the core of a 5.1 system, I think it's best application is dramatically improved TV sound, and as an additional Sonos zone for your system. There are much more flexible surround options. But, the stereo sound is so good that I'm going to pick up a Playbar for my living room to replace my Play:5s there. In summary, typical Sonos - great sound and design, but make sure it fits your system and expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Ease of use, Sound quality

    Rated 5 out of 5 stars

    Living up to reviews

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like many who have commented before I love the product. I coupled with two Sonos Play 1 speakers and Sonos Boost. Very easy to setup and sounds so much better than my previous older generation Bose products. I tried a number of wireless speaker products but they were Bluetooth dependent and interference always resulted in service interruptions. I did get the Sonos Boost to setup private network and have had 0 service interruptions.Waiting for sale on SUB so I can have full 5.1 setup.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great sound, easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like all Sonos products, it is very easy to set up. It even comes with the optical cable you need to connect to your TV. I bought a cable not realizing this. The sound quality is awesome. Plays music well. Will eventually move my Play:1 speakers to be surround but have not done so yet. I went with this speaker over their playbar because the bass was more full and the sub was not necessary.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Setup, Sound quality

    Rated 4 out of 5 stars

    Great sound choice for Stand Mounted Flatscreens

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first Sonos product and I bought it after researching all the available soundbase (not soundbar) products. IMO, you won't need to add a subwoofer to get very satisfying bass and it has plenty of clean output to fill the average size room. Set up was fast and easy and I've experienced no connectivity issues whatsoever. I rated 4 stars instead of 5 because of the disappointing TruePlay room tuning (which btw is only available with the Apple app). I was expecting something akin to the improvements with room correction in an A/V Receiver and instead you get something - for my room at least - that's sounds better turned off. And that's okay because the unadjusted sound and its massive improvement over the TV speaker was everything I was hoping for. The price was a bit of a premium over others but it's worth it for the sound quality, cosmetics, and build quality.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Sound quality

    Rated 5 out of 5 stars

    Worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound on this is AMAZING. It is super clear for vocals yet the background music is powerful. Not only is it great for film but it also does tremendously for just listening to music too. It has a full sound, and doesn’t even need the additional sub to get a great well balanced sound, though the sub adds obvious power. I compared it to other Samsung, Visio, and various other sound bars and this blows everything, including full systems out of the water. There’s only so much words can do to describe the great sound. The design is what initially drew me in. The low profile design is perfect because I’ve always thought sound bars look bulky and ugly. Sonos did a perfect job making a small design without sacrificing any sound quality. This is truly an amazing product, and when combined with the full 5.1 system, it’s beautiful.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Setup

    Rated 5 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product. It looks great and my 65inch TV sits perfectly right atop it. So easy to use - whether with my TV remote or the App. Way more base than you'd expect as well. Would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had them for a few weeks now, but I'm loving them so far! Great quality sound, I really appreciate the sound enhancement features (I can enhance conversations or soften loud noises for nightime TV watching), and it's great (and easy!) to sync music between the Sonos Play:1 in my bedroom and the Playbase in my living room. Not sure if it's worth the large cost -- I guess that'll depend on whether they last me a solid half-decade or more. One note: it's not obvious in the showroom or on the website, but these are *properly heavy*. I'd previously owned a Vizio soundbase, which was reasonably light, but these weight over 25 lbs! Something to keep in mind when buying them, I guess.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    What an awesome audio source upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't really know my tv audio sound could be so rich without wires and additional speakers placed in tbe room. Thoroughly impressed with the quality of sound and the ability to play my music wirelessly from all sources. The minute I heard it in Best Buy I was sold. I especially like the low profile replacing my soundbar. Got rid of wires. The versatility of the Sonos products should make anyone wanting a rich quality sound to invest now.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 4 out of 5 stars

    Amazing yet slightly dated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will start by saying I would 100% recommend this product for anyone who has table space below their television! Pros: -Extremely easy setup/installation -long term support and software updates -Supports Airplay2 for iOS devices -Sounds absolutely amazing Cons: -Only supports Dolby Digital 5.1 (no DTS for Blu-ray and no higher codecs like DD+, Atmos, etc..) -Only has optical connection, no HDMI -Can be argued that the connection tech is not worth the cost of admission If you are a home theater aficionado, this is not the product for you. If you are like me however, it is close to perfect. I wanted to enhance the sound of my home entertainment with surround sound and a wireless approach that will also allow me to build out an entire home audio system. The ease of everything is worth the trade off in my eyes. I purchased this as a full 5.1 system and use my AppleTV 4K to convert all codecs to Dolby Digital 5.1, so the lack of other codec support is fine for now. I think Sonos will eventually roll out pieces for other codecs, like the rumored Dolby Atmos rear surround speakers, so if you buy into this system, it will allow it to grow with you. Any piece you replace can be moved to another room easily!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Flexible Technology, Great Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayBase was pretty easy to set up, the only difficulty I had was with the WiFi connection. For the connection to work, I had to install the Sonos application on my laptop (not just my iPhone) and adjust the firewall settings to allow incoming connections for Sonos. The sound quality from my BluRay player was fantastic whereas my TV sound was only ok - probably a result of the low quality signal from my cable provider. Obviously, the quality of the source signal matters a lot.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Great sound with nice bass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this without the subwoofer first to see if the bass would be good enough without spending another $700. It's certainly powerful enough for my needs (not a very large living room), but I may end up buying the subwoofer down the road just because. But looks nice under my TV, produces great sound, and the wireless connectivity with the rest of my house is a thing of beauty.

    I would recommend this to a friend
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