Customer Ratings & Reviews
- Model:
- WHCH710N/B
- SKU:
- 6408360
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the noise cancellation, comfort, battery life, price, and sound quality of the WH-CH710N Wireless Noise-Cancelling Over-the-Ear Headphones. Many customers find that the noise cancellation is excellent and effectively blocks out outside noise. The headphones are also praised for being comfortable to wear, even for extended periods. Customers appreciate the long battery life, which allows for hours of use without needing to recharge. The price point is seen as reasonable for the offered features. The sound quality is generally well-received, with customers describing it as good and clear.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Noise cancellation
Material quality is not good enough!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been good overall other than the quality of the material. It's not even been a month for me and got cracks already around the corner of the headband(both the side). I really do support this headphone especially for the Noise cancellation option which is amazing. Pros: * Long battery life * Comfortable *Sound quality *USB-C cons: Poor plastic material.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Headphone,
Thank you for sharing your experience with us. While we are glad you like the sound quality, comfort and noise features of the headphones, we're sorry to hear what happened on the unit. The limited warranty of your headphones does not cover any kind of accidental or physical damage. We greatly appreciate your feedback and we do apologize for the inconvenience. Thank you for purchasing Sony. - Kris
- Pros mentioned:Comfort, Noise cancellation
Easy to use, lightweight, excellent battery life
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I mainly use for chores or study at home. Like 1-4 hours a few times per week. It dosent come with a case but i just hang it up like you would a horse shoe i guess. It dose have a cheap plastic type of feel, bc it feels so light with thin hollow sounding plastic. But i havent had any major drops and I dont have kids either so it holds up just fine. It sounds great, even when its loud its not overkill. Im a light user so i dont crank the sound often. One issue is im having issues with the Sony sound app. Thats the main reason i chose this headphone above others in its price range (68$ black friday deal) was for the customization. I have another wireless ear bud that works with the app fine but could not add this one to it, even when given the option within the app. I dont think it should be so difficult but maybe ill figure it out one day. Im not too worried about it though as I dont have a lot of background noise I need block out when using them. The C charger cable is very short, so dont plan on charging while in use, and it dosent come with a charging block. I dont notice a big difference with the noise canceling feature with loud noises like construction but I do notice it working when i cant hear my cat purring lol. The ambient sound feature is nice. I have yet to test it on an airplane or crowded commute. Phone calls work just fine, I can hear the caller clearly, even if they cant hear me (when my phone I like how i can do mild chores with them on, they stay in place and keep my ears warm in the winter. The foam padding is comfortable, havent gotten any fatigue from wearing them too long, maybe the backs of my ears get sweaty. I does have an aux cord port, but doesnt come with an actual cord. In the pictures the red plastic tabs are just the removable plactic wrap from the factory, i kept the red plastic just cuz. All in all i love them and glad i got them at a good price. In my opinion if you are paying full price for this why not include a charging block and aux cord for your buyers.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IDontPayFullPrice,
Thank you for sharing an in-depth review with your WHCH710N. We're glad to hear you like the great sound, ease of use, lightweight, excellent battery life, comfortable fit, and overall performance of the headphones. We are sorry but the WHCH710N is not compatible with the Sony Headphone| Connect app. Also, the noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. For reference: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752735.html
We appreciate your input and taken note of your feedback. The WHCH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for choosing Sony! - Kris
- Pros mentioned:Battery life, Good sound, Noise cancellation
Good for the price!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this headset. It has good sound and blocks sound well. What I don’t like is they don’t fold up when I’m not using them…other than that they are great! I used them on my trip to Mexico and they stayed charged for the plane ride. I was able to block out the other passengers and enjoy the ride.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ToshibaFireTv,
Awesome! We're glad you like your new headphones particularly with noise cancelling features. Your feedback is greatly appreciated. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for choosing Sony! - Kris
- Pros mentioned:Battery life, Comfort, Noise cancellation
For $200+ headphones, I expected more from Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for home use, since COVID-19 has forced so many people to work from home. These headphones are fine for indoor use or quite outdoors settings. If you're a daily commuter in a big city, it won't block out the outside noise completely. Pros: * Long battery life - I can use these for 3+ days before I have to charge it. I use them about 4+ hours a day and my wife uses them around the house while cooking or relaxing. * Comfortable - I use this working from home, since COVID-19 has closed many offices. I wear them 4+ hrs a day and they don't bother me. Ears get a little sweaty after wearing them for a long time. *Sound quality - clear, crisp sound. Just what you expect from Sony. Not overly loud but plenty loud for your average user. *Microphone - I have not had a single person say they had issues hearing me in a phone conversation using these. *USB-C - love the fact they switched to USB-C. For Samsung and newer iPhone users. Cons: *Cheap plastic material. I think the type of plastic they used was too brittle and not flexible enough for durability (see picture) for putting on and taking off. In less than 2 months of use, both sides of the headphones have cracked. While it doesn't affect the ability to adjust the size of the headphones, but you would expect more for headphones with a sticker price of $200 or $250. Maybe it is because of my big head, that I have to stretch the headphones a little more than the average person, but none the less, it shouldn't happen with headphones at this price point. For the average user, these headphones are more than plenty. Ideal for music, watching videos, or phone calls in a indoor setting. I am sure they would work fine mowing the lawn too. Just won't block out the lawn mower completely. However, if you're looking for high end noise canceling, these are definately not for you. You will probably need to look at a higher price point. The reason I gave these only 3 stars, is simply the quality of the materials used didn't fit the high sticker price. Otherwise for my use, I dont have any complaints about the headphones when actually using them. For $88, I kept them but if I would have returned them if I had paid the full sticker price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi,
Thank you for sharing your experience and detailed review with our WHCH710N. We're glad to hear that you like the battery life, comfort, sound quality, microphone and USB- C of the headphones, we regret that the material did not meet your expectation. Sony takes into consideration all feedback to improve the performance and quality of our products and services. Thank you for your feedback and choosing Sony! - Kris
- Pros mentioned:Comfort
Quality wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight, comfortable, quality performance per stated specifications. I purchased them at a bargain basement price. They make my ears somewhat warm but overall very happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cool,
Excellent! We're delighted to know that you like the lightweight, sound performance and price of your new headphones. The WH-CH710N use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for choosing Sony! - Kris
- Pros mentioned:Battery life, Good sound
Awesome!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headset! Crisp and clear sound, great base and battery lasts a long time depending on usage.
I would recommend this to a friend - Pros mentioned:Battery life, Noise cancellation
Great sound and long battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing and I love that battery seems to last forever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Worthington,
Awesome! We're really happy to hear your enjoyable experience with the amazing sound quality and long battery life of your new headphones. The WHCH710N offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thanks for choosing Sony! - Kris
- Pros mentioned:Noise cancellation
I was happy.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was happy...sound great, luv the noise cancelling, luv Sony products, luv Best Buy. 10 months after.... about to get ready to take a trip and noticed a crack in the plastic where the headphone extends and at the same time, the material has torn and now showing the sponge. Disappointed and shocked, given the Brand and price.
No, I would not recommend this to a friend - Pros mentioned:Battery life
good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.high quality sound. eliminates 95% of outside sound. the battery does take a long time, I have used them and they have never run out of battery, you can use each n 3.5 cable and Bluetooth.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johny,
Thank you for such a great review! We're glad to hear you are enjoying the high sound quality, noise canceling features, long battery life, wireless and wired connection of your headphones. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thanks for choosing Sony. - Kris
- Pros mentioned:Battery life, Noise cancellation, Price
A must buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and long battery life, purchased item when it was on sale for $70. Great headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sassy,
Perfect! It's nice to hear your enjoyable experience with the incredible sound quality and amazing battery life of your new headphones. The WHCH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thanks for choosing Sony! - Kris
Sony - WH-CH710N Wireless Noise-Cancelling Over-th
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony - WH-CH710N Wireless Noise-Cancelling Over-the-Ear Headphones in Black are a perfect blend of advanced technology, superior sound quality, and comfortable design. With their noise-cancelling capabilities and long-lasting battery life, these headphones offer an immersive listening experience. In this review, we will explore the key features and benefits of
I would recommend this to a friend- Pros mentioned:Noise cancellation
Great quality for the price...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of noise cancelling headphones for the price. Easy to use. It does not come with a storage case...something to consider in the future.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DarkKnight4u,
Amazing! We're really grateful you like the quality, features and ease of use with your new pair of headphones. We appreciate your input with regard the storage case. This is included with our WH1000XM5 headphones.
The WHCH710N offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for choosing Sony! - Kris
- Pros mentioned:Noise cancellation
Beautiful like your wife
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome thanks you bestbuy very comfy on my ears sounds good all day keep mute everything arround
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pogi,
Wow! Thank you for an amazing review. We're glad to hear that you like the comfort and noise cancelling feature of the headphones. The WH-CH710 offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Sony takes into consideration all feedback to improve the performance and quality of our products and services. Thank you for purchasing Sony! - Kris
- Pros mentioned:Noise cancellation
Sony Headphones for 68$
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy them without a discount, $ 70 is the maximum adequate amount for these headphones. The sound feels a little strange, my old ones JBL 500BT were better. But these have Sound Cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rifined,
Thank you for your time writing this review. We're sorry if we were not able to meet your full expectations with sound quality of the WHCH710N. Allow us to help make this a better experience. We suggest to bring the headset closer to the Bluetooth device and remove any obstacles between the headset and the Bluetooth device. You may try some solutions on this link to troubleshoot if the sound quality on the headphones is low: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752820.html
Should you need further assistance, feel free to contact us by sending an email to [email protected] with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for purchasing Sony! - Kris
- Pros mentioned:Comfort, Noise cancellation
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones not only have a great sound , but they are very light and comfortable to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi travellady,
Perfect! We're really happy to hear your satisfaction with the exceptional sound quality and comfortable fit of your new headphones. The WHCH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for choosing Sony! - Kris
- Pros mentioned:Noise cancellation, Price
Love it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit, Great sound. Great price. I am loving it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nmoideen,
Awesome! We're glad you love your new headphones. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thanks for choosing Sony! - Kris
- Pros mentioned:Noise cancellation
Broken in 2 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid $150 for these as a Christmas present for myself. I’ve always had cheap Sony headphones before with no problems. Was blown away by the sound quality of these. Never been dropped. Just noticed they are coming apart. Poor design and/or materials. They do disconnect a lot.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Skeeter, We are sorry to hear the headphones broke. This is definitely not the news we'd like to hear from you. May we contact you to help and get more information? If, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Sony good sound
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still using it until now, been more than a year with me
I would recommend this to a friendNoise canceling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On button difficult to push. No app corresponding.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephcW,
Thank you for reaching out to us. We're sorry to hear your difficulties in turning on the headphones. Allows us to help make this a better experience. When turning on the headset, press and hold the (power) button for about 2 seconds until the indicator (blue) flashes. For reference: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752822.html
We are sorry but the WHCH710N is not compatible with the Sony Headphone | Connect app.
In case you need any assistance with your device, feel free to contact us by sending an email to [email protected] with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thanks again for purchasing Sony! - Kris
TERRIBLE QUALITY, EVEN WORSE CUSTOMER SERVICE
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PLEASE DO NOT BUY THESE!!! Thought I was getting one heck of a bargain with the MSRP being $199.99 but the build quality is terrible. Sony has absolutely awful customer service, the worst I’ve yet to come across. Immediately I got the impression that they’re so so flimsy and cheap and also that the headband extenders were way too loose and they wouldn’t stay where I adjusted them to fit my head. After 2 weeks of less than average use, the extenders sliding down my head caused the headband to crack. I called Sony immediately, baffled by how terrible these were just to be told that their limited warranty doesn’t cover anything “physical” as if they just sold me software or something. I’ve hounded them over and over, trying 6 different times to call or live chat with them just to be ultimately told all they can do for me is offer that I pay to have them shipped back to them and me pay for their repair. After 5 months sitting in their original box in my closet I tried it once more and was told the same thing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi gprice7135,
We do apologize for the inconvenience. This is definitely not the experience we want our customers to have with us. We'll check it right away and will do the best possible for you.
May we contact you to help? If so, please email the below information to [email protected].
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Sincerely,
Kris