The coolest tech for the best mom everMother’s Day is May 11.Shop now

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $5.99
Clearance
Save $4
The comparable value price is $9.99

Customer reviews

Rating 4.5 out of 5 stars with 137 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

93%
would recommend
to a friend

Customers are saying

Customers are delighted by the HT802 Telephone Adapter's easy setup process, affordable international calling rates, and compact design. The adapter is also USB-powered, making it convenient to use. While some customers have experienced service issues with Vonage, the adapter itself is generally well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 137 reviews
  • Pros mentioned:
    Easy setup
    Cons mentioned:
    Number porting

    Rated 5 out of 5 stars

    Good Product!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this product because I was tired of paying high Verizon Bills. After purchasing, set up was easy. Only issue was that if you want to keep your old number it takes about two days for it to be ported over to vonage. So if you need your phone for important calls or business don’t switch the lines to vonage box until it’s ported over. Also the final monthly payment is going to be a little more than $9. More like $20 a month once taxes are added. But overall a good product.

    I would recommend this to a friend
  • Cons mentioned:
    Activation process

    Rated 4 out of 5 stars

    Updated My Old Adapter

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My original Vonage adapter was over 10 years old so I decided to get a new one before my old one failed. The process of activating the new adapter is somewhat confusing. Google this unit before you start to connect it to your network. Once Vonage finally recognized the new adapter everything was fine. The unit has worked flawlessly since I connected it. Note that this is just an adapter - not a combination router and adapter like the original Vonage adapters. If you are replacing one of the old router/adapters you will need to replace your router separately.

    I would recommend this to a friend
  • Pros mentioned:
    Call quality, Easy setup, Price

    Rated 5 out of 5 stars

    Inexpensive and Effective

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this adapter to replace one supplied by Vonage that had failed. Although there is only one CAT5/6 line out of this adapter (whereas the Vonage issued adapter had several), this has proven to be a great piece of equipment for me. Can't beat the price and I have noticed no decline in Vonage call quality with it. Set up was a breeze.

    I would recommend this to a friend
  • Pros mentioned:
    Replacement

    Rated 5 out of 5 stars

    Small foot print great idea

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit updated my grandmother’s older model which got damage while cleaning the home. Perfect updated replacement.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Great Vonage Box compared to older version!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup with the supplied instructions. Phone sounds amazing once the old Vonage Box was replaced!

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Quick and simple!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out if the box and easily set up! Phones were working in less that 5 minutes after opening the box.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very affordable to call internationally! Easy to connect and set up as well!!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Love my service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its affordable and I also add the fax and pay under $ 40.00 dollars

    I would recommend this to a friend
  • Pros mentioned:
    Call quality, Price

    Rated 5 out of 5 stars

    Works teriffic, highly recommend

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a CISCO before I bought the Vonage brand, I have no complaints. It works very good and for the price, you can't beat that. Calls are clear and do not drop. I already used over 3 months without no issue.

    I would recommend this to a friend
  • Pros mentioned:
    Call quality, Price

    Rated 5 out of 5 stars

    Works good.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works great. I had a Cisco before it gave out and decided to buy this modem for $10.00. It works as good as the Cisco. Calls are clear and it doesn't drop calls. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Price

    Rated 3 out of 5 stars

    I like the price and the final installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace the existing service I had with my IP. Unfortunately the particular adapter I got from the store would not connect to the Vonage network because the ID for this product was not in their system. That is the only reason for the 3 star rating I gave. I returned the adapter to Best Buy and received a refund with no problem. I did go with the Vonage system and got an adapter sent from Vonage. It installed easily and I have had NO issues at all with the service. It does save me money rather than having to purchase the voice package from my IP.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Replacement

    Rated 5 out of 5 stars

    Works Well

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement for an older version that was shocked during a lightning storm. It worked well from the start. It was very easy to switch to the new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vonage Customer Service_ Excellent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a problem setting up. Vonage Customer Service went above and beyond to solve my problem. .Service is up and running. The service is clear. The plans are inexpensive. Sorry I did not do it sooner.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Should have looked into this before

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got rid of our phone service and decided to just us our cell phones only. We found that our cell phone signals kept drifting. I looked into Vontage and a few other companies. Went to Best Buy, talked to one of there reps and bought the Vontage modular. In 10 less than minutes I had phone service and a brand new phone number. I really like it and have recommended it to many friends.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Price

    Rated 5 out of 5 stars

    Love Vonage

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is very useful and cheap. You buy it registre and estar using immediately.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Easy to install and quick setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was very easy to install and setup was very quick. Vonage has a video to support the installation if you need to view something to see how its done. The porting of my existing phone number was done in a few day on the date they said it would be done. Quality of the line is good too. The software setup options are easy too. Sorry I didn't do this sooner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still use Vonage for a line for business. I haven't been able to find the box anywhere but here. And the price was the lowest ever.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Great adapter

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great adapter. I've been a Vonage customer for many years and our old adapter finally gave out. I bought this which is a lot smaller and more efficient and was able to set it up in less than a minute. Works great and I was back online and making calls in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great adapter.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with my purchase. I would recommend this product for anyone seeking to purchase a telephone adapter.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Replaced my current Voip

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup may be easy, I unfortunately picked one up at the store which had already been activated. Vondage sent me free of charge a new one then after a 10 minutes conversation, we had the new phone activated and my number transfered. I am use to voip and all the features were present like simultaneously ring and call blocking

    I would recommend this to a friend
Sponsored