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Customer reviews

Rating 4.3 out of 5 stars with 811 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the 3.5 Cu. Ft. 12-Cycle Top-Loading Washer for its cleaning performance, affordability, and ease of use, frequently praising its agitator and capacity. However, some customers note that the washer can be noisy and that issues with the spin cycle, lid lock, and load balancing have been reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 811 reviews
  • Pros mentioned:
    Agitator

    Rated 4 out of 5 stars

    Great Washing Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been doing laundry for most of my life so having clean clothes is very important to me. This machine is one of the last that still have an agitator and knobs instead of buttons. I have tried the new fangled machines that don't and find they can be hard to use and don't clean all that well. They do good with the pods but if you use the he liquid, the solution is not completely rinsed off. My only wish with this machine is that the cycle didn't take soooo long to complete. I don't enjoy spending a whole day doing laundry. But the clothes do come out clean and the drying time is marvelous, hence the he style. All in all though, I am pleased with my purchase and look forward to many years of use.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Great washer, Good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My clothes are cleaner and fresher. I have a family of 4 and our laundry is done in no time. Larger capacity so we can wash bigger loads. Very happy with our purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Reliable washer machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer machine!! It washes efficiently and quietly any size of loads!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bad conditions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I open the box And had a big blow on one side I don’t like it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Spin cycle

    Rated 4 out of 5 stars

    Good Machine-Gets the Job Done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace an aging GE unit that was about 7 years old. This machine was reasonably priced and good features. That’s not to say that it has some irritating characteristics. First off I hate the door/lid function. Neither my wife nor myself would stick our hands in while running. Also I with it slung more water out of the clothes. It spins and you car hear it. They just seem to have more wetness than they should. It does clean well especially considering that it’s a “HE” model. Also the steel hoses were only $20 and appear to be of good quality. I also paid an extra $15 to have them haul off the old one. I had nowhere to put the old one. I have no storage building as the HOA doesn’t allow one and I wasn’t about to leave it in my back yard. Delivery was excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Agitator, Ease of use, Price

    Rated 5 out of 5 stars

    Perfect washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a really great buy for us! It has worked really well and was easy to learn how to use with all the new settings they have on washers now. I love that it has the agitator in the center still. I don't feel like my clothes would be totally clean without it. The value was also great with us being on a budget. Overall, I have no regrets about this purchase! Great product for a great price!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent Value Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had the washer for just about a month now and it is exactly what I was looking for. This was a replacement for a whirlpool washer that lasted just about 20 years so I was hoping for similar quality. I read many of the reviews before buying and most of them are spot on. Do not buy this washer if you are thinking every washer should function like a $800-$1,000 unit. The auto load sensing does not really function and as other reviews state it usually fills the water to full capacity. So I just adjusted my load sizes as this washer can handle quite a bit. It is quiet while washing and I only hear it operating during fill and drain. My items come out nice and clean plus it does a pretty good job of keeping things from tangling during the cycle. If you are having this delivered and installed just note that this washer does NOT come with a set of hoses so you will need to buy the stainless steel hoses if you want the Best Buy delivery people to hook the machine up. It's a little bit of a bummer that Best Buy does not have their own delivery people. It's a third party company, but the two men were considerate, safe, and knowledgeable. I feel like I got a great deal on a U.S. made product.

    I would recommend this to a friend
  • Cons mentioned:
    Balance, Lid lock, Noise level

    Rated 2 out of 5 stars

    Wishing I had gone with another model...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really not loving it. I can handle the noise and the the fact that you don't get to choose your water level. If you don't do a deep wash, often times, the water level does not cover the clothes, and you need to make sure that you have it on the 2 rinse cycle. However, the first time that we did a set of towels, the washer started jumping and moving because of balance issues, and unfortunately, the lid locks so that you cannot open it and move the towels to re-balance the washer. I have never had a load of towels unbalance a washer, and it's disappointing that you can't open the top. The washer moved so much it caused a small dent in the wall. I wouldn't buy this again and wish that I had done a load of towels sooner to know about the balance and locking issues.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      We thank you for your review, and are sorry to hear of the concerns you're having with your appliance. We'd like to follow up with you regarding your concerns. Please email us at [email protected] with your name, phone number, address and model/serial number so we may do so. Please include a brief description of your concerns in your email. Thank you WhirlpoolBrand

  • Pros mentioned:
    Agitator, Cleaning performance

    Rated 4 out of 5 stars

    Great standard washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After purchasing a more expensive washer without an agitator that used less water. This washer was a god sent and all we really needed. A less expensive washer that washes like the good old washers that we've all had for years. It has an agitator and a deep water setting that actually uses more water than all the more expensive energy efficient washers. This washer is a high efficient washer but this one will leave your clothes clean and smelling fresh.

    I would recommend this to a friend
  • Pros mentioned:
    Agitator
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Fine Basic Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is a replacement for a Bravos washer that we had for 12 years. It's not fancy , but it gets the clothes pretty clean for the price. I like the agitator, the multiple settings(even though the knobs could be a little firmer) and the simplicity of the control panel. The cycles are a bit long with no finish alert and a little noisy. This is no problem since the machine is in a closed off room. Overall we are satisfied with the purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Does the job, but....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a big fan of Whirlpool (buy American everybody!) but I was slightly disappointed in this washer. I was originally going to buy their budget-friendly brand Amana to match my dryer. Unfortunately they were sold out so I paid the extra 100 for the "better" washer. It is a little loud but that is to be expected when you're not shelling out a thousand dollars for each piece. My only complaints are: A) It takes FOREVER to wash a load of clothes, even on quick cycle; which is probably due to B) the auto sensing water level feature has never worked. No matter if I put two pairs of socks in the washer or a full load, it always fills the water all the way to the top. And this washer doesn't have any manual override for that feature so I can't just choose a level on my own. What a waste of water! Still, it's not a big enough deal for me to shell out big bucks to have someone come look at it. It's just something I've learned to expect. You get what you pay for, folks! (Still love Whirlpool, though!)

    No, I would not recommend this to a friend
  • Pros mentioned:
    Agitator, Cleaning performance
    Cons mentioned:
    Spin cycle

    Rated 5 out of 5 stars

    Wanted to give my mom an upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mom has gone through half a dozen washing machines in the last 5 years so we finally decided to give her an upgrade. She is old school and wanted a washing machine with an agitator in it, and she always wants to open the lid to see how well the machine is washing and this washer meets those requirements. It has a lid lock function but a translucent lid, an agitator that does not take up a lot of space within the washer's drum and my mom is very pleased with the way the clothes come out. She washes multiple loads a week and her only concern is that the fastest wash time is approximately 32 minutes. Other than that, she is very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    This washer is wonderful! Quiet, Efficient, Easy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I exchanged the exact same model which was broken for this washing machine and it works great and is quiet, efficient and very easy to use. I love this machine. It has a huge basket that hold my biggest loads easily and I love the double rinse cycle because I have many allergies and the double rinse is assurance for me that everything is well rinsed and pure as well as very clean.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 5 out of 5 stars

    Good Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this washer for about two months now and still trying to get used to it. It has so many settings, which is a little overwhelming. Does get the clothes clean. I'm not too crazy about the auto sensing for the water level. Also it seems to start over whenever the lid is opened to peek inside. My previous washer took about 25 minutes to do a load, this takes about 45. But I'm keeping it and just trying to get used to it. I wouldn't buy it again though.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Agitator, Cleaning performance
    Cons mentioned:
    Lid lock

    Rated 4 out of 5 stars

    Really good washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i really feel i got a great washer for a good price. I love that it has an agitator and that there are water level settings. I use to have a more expensive machine with out an agitator and it did not get our clothes as clean as this new washer. This washer does not immediately lid lock, that means you can add forgotten items without stopping the machine and waiting for it to start again. I love the convenience of directions on lid , they come in helpful while getting acquainted with the machine. They helped my teenage daughter decide the best setting for a load of bedding without me being home to guide her.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love my Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did check the reviews after I purchase the machine and I was afraid I would have to return it. Yes, it did make weird noise at first, but to my surprise, they are gone, I didn't notice until now that I haven't had the annoying noise like when i first got it. Other than that it washes real good. I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Agitator, Cleaning performance
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    So Far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As with the dryer, I have had this approx. 45 days and it works well. It is a top loader with an agitator which is the one thing I wanted most in a washer. Everyone that I know who has the front loading ones have had issues with leaking and the top loaders without the agitator does not get their clothes clean. This gets your clothes clean. I did not expect the locking function but I have moved on from that safety add on. It is not a silent machine, you can hear it going through the cycles., so if that is an issue for you be aware.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the agitator washer after reviewing many reviews for the new style of washers. And I am completely satisfied and pleased with this purchase. My clothes are clean, and I really like all of the new features.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Fits my need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a little bit of a funky fill cycle, grunts and groans a lot when you set it to self determine the water level. No issues cleaning clothes even though I leavenit set on cold water wash for almost everything

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to use. No problem for my elderly mother in law or my 16 year old son to use. Washes great and quiter than my previous one. We have had it for 5 months and love it.

    I would recommend this to a friend
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