Questions & Answers

Q: QuestionWould I turn on the TV 1st thing in the day the soundbar doesn't come on right away is that normal? It seems to take a good 5 minutes before it kicks in

Asked 6 years ago by Lisa.

• A:Answer 1. Try going into your TV settings and find the setting to turn OFF internal speakers or select external speakers. Some TV's have this setting and if set to "Internal" may cause a delay in the soundbar switching sound output to itself. 2. If your soundbar is not specifically plugged into a port on the back of your TV labeled as "HDMI-ARC", you are just using an older HDMI port without the Optical cable. This might affect the time it takes to kick in. Add an optical cable and use the Bose app to set the setting to turn on the bar when an optical signal is present. 3. If you don't have an optical cable between the TV and soundbar and are using a port labeled HDMI-ARC on the back of your TV try moving the HDMI cable going to the soundbar to a standard HDMI port at the back of the TV and add an optical cable between the TV and soundbar. Again, use the Bose app to set the Soundbar to come on when the optical signal is present. This will reduce the delay in power up. 4. If you are using an HDMI-ARC port without an optical cable. ADD an optical cable between the TV and soundbar and again, use the Bose app to set the setting to turn on the bar when an optical signal is present. 5. It is also possible that the soundbar is coming on but is having trouble establishing a WIFI connection to the rear speakers or Subwoofer accessories. If you have any of these accessories, check to see what your WIFI signal strength is. It may be weak causing what appears to be a delay in turning on. Only way to fix that is to increase the signal strength by moving your router closer to your TV or vice versa, buying a better quality WIFI router or adding a WIFI signal booster in your house.

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  Answered 6 years ago by Tech25Verified Purchase

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Q: QuestionAre the Soundbar 500 and Bass Module 500 dual voltage 110-240v?

Asked 6 years ago by Robert.

• A:Answer Hello, Robert. The Soundbar 500 and Bass Module 500 both feature auto-sensing 100–240 V, 50/60 Hz. We hope this helps! Ashley - Bose Support

  Answered 6 years ago by Bose Support

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Q: QuestionWill this Soundbar support DTS in near future via a firmware/software update ? Also, is this soundbar enough for a 200 sq ft living room ? Or should 700 be considered for that ?

Asked 5 years ago by SS.

• A:Answer The 500 is easily more than enough for a 200 sq foot room.

  Answered 5 years ago by ChrisInVegas

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Q: QuestionIs the 500 newer than the 300 and can you use with cinematic 15

Asked 6 years ago by Anonymous.

• A:Answer Hello, there. Thank you for your question! Yes, the Soundbar 500 was released on September 20, 2018 and is part of our new Smart Home speaker family. We've also released the Soundbar 700, which is more comparable to the SoundTouch 300 in terms of volume output, bass, and simulated surround sound capability. The Cinemate 15 system was engineered as a standalone product and does not currently pair with additional components. If you are looking for a new soundbar for a different room in your house, the Soundbar 500 is perfect for smaller rooms. The Soundbar 700 is great for medium to large rooms. Both of these new speakers feature built-in Bluetooth, Wi-Fi, and Amazon Alexa. For information, please visit our website: https://bose.life/2N1psFN. We hope this helps. Have a great day! Jesse - Bose Support

  Answered 6 years ago by Bose Support

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Q: QuestionHow to I get Alexa to be less sensitive? She responds when I'm in a completely different part of the house trying to speak to another Alexa device.

Asked 6 years ago by TimL.

• A:Answer Unfortunately, you can't change the name that the Bose responds to, only the other devices. So while this is a work-around, it's not ideal that the other devices would have to accommodate this device's problem.

  Answered 6 years ago by TimL

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Q: QuestionCan I connect Bose 300 smart sound bar to projector using hdmi and tv using optical.Then use only one device either tv or projector at one time.Will that work?

Asked 3 years ago by San.

Q: QuestionDo I need to connect it to the TV or can I just connect by Bluetooth?

Asked 3 years ago by Anonymous.

• A:Answer Either

  Answered 3 years ago by Tina

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Q: Questiondoes this have an ethernet port

Asked 4 years ago by Anonymous.

Q: QuestionI have a bose 500 sound bar can i buy a subwoofer to add to it?

Asked 4 years ago by Paul.

• A:Answer You must buy the Bose subwoofer made for this sound bar, other subwoofers won’t work with it easily. Of course you could run the sound output from the tv through a receiver, that has a sub out, and then to the sound bar, but [the bass] might not sound as good since it won’t have Bose’s sound processing. I would recommend buying the wireless Bose subwoofer made for this speaker, however it’s not the only way.

  Answered 4 years ago by NighthawkVerified Purchase

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Q: QuestionI have attempted to connect with 2 or 3 different home video projector & USB powered BT 5.0 transmitter. I am not able to connect via BT. But able to connect BT from iphone or laptop. Any one faced similar issues?

Asked 4 years ago by Vinay.

Q: QuestionWill the Bose sound Bar & Bass Box connect to Android phones? Mine just keeps searching.

Asked 4 years ago by Majyc.

• A:Answer Yes, it will!

  Answered 4 years ago by Bose Support

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Q: QuestionIs the Bose 500 soundbar compatible with the Bose accoustimas 300 bass module and Bose 300 virtually anywhere surround speakers? Thanks in advance!

Asked 4 years ago by PatLock.

• A:Answer Yes, it is!

  Answered 4 years ago by Bose Support

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Q: QuestionThe subwoofer list "analog" as an input. Can I plug my turntable in and will it play sound over the Bose system (including the sound bar)?

Asked 4 years ago by MikeR.

Q: QuestionIs Bose 500 Bar works on both 110v(usa) and 240v (Europe)? Does all Bose Product can work with 110/240volts input?

Asked 4 years ago by Ran.

Q: QuestionMY Samsung TV has HDMI E-ARC, I don't see any soundbars with E-ARC. If i use HDMI for connect wouldn't it downgrade to regular ARC at sound bar

Asked 4 years ago by Anonymous.

• A:Answer No, it will not downgrade.

  Answered 4 years ago by Bose Support

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Q: QuestionIs the Soundbar 500 compatible with my cable provider's (Spectrum) remote?

Asked 4 years ago by Larry.

Q: QuestionCan this be mounted to the TV using a mount?

Asked 4 years ago by Gregg.

• A:Answer Yes, it can.

  Answered 4 years ago by Bose Support

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Q: QuestionIs Audible one of the Wi-Fi streaming services available on the Bose 500 soundbar, or would Bluetooth be the only way that I could access Audible to listen to my audiobooks?

Asked 4 years ago by Josie.

• A:Answer streaming serviceis availabe

  Answered 4 years ago by FrogVerified Purchase

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Q: Question500 or 700 Sound-bar and base module . I have 4 Bose 191 speakers ,is it possible to add these to the sound-bar system?

Asked 4 years ago by CharlieB.

• A:Answer No, this is not possible.

  Answered 4 years ago by Bose Support

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Q: QuestionCan I control my amazon fire cube tv with my voice through the sound bar?

Asked 4 years ago by LivingwithALS.

• A:Answer You should be able to. However, it is more likely that the Amazon Fire cube will pick up your directions.

  Answered 4 years ago by Bose Support

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