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Questions & Answers

Page Showing 1-20 of 367 questions
  • QuestionDo I have to have a landline to fax

    Asked by Will.

    • Answer No, you do not need a landline to fax. I connected my cell phone and the fax went through smoothly by plugging the phone into the USB port

      Answered by Anonymous

  • QuestionHey can this printer print labels with a Avery Label sheet?

    Asked by LaBelle.

    • Answer Nope. I tried and it won't feed the sheet in more than 2 inches. Contacted Brother was told this machine won't print labels and doing this will void the warranty. This info should have been included in the product description or on the box. Would like to have known prior to purchasing.

      Answered by Anonymous

  • QuestionHow many pages can be printed with a full ink cartridge? I don’t print often however I don’t want to be replacing cartridges all the time.

    Asked by Ink.

    • Answer It will print 200 pages with the starter cartridges that come with the printer. There is a high yield option of ink cartridges that will print 400 pages.

      Answered by Brother

  • Questionis this printer work if I refill only the black ink ?? or it requires to refill all other colors?

    Asked by BSBS.

    • Answer We read previous answers that said we could print with black only if other colors ran out. And we have managed to do so, however, we are getting annoying messages about yellow ink having run out every time we try to print. I have changed the default print to grayscale, so I hope this fixes it. I found the Brother manual online, and it says that if you run it with only black, air will blow through the other colors and may damage the print head. So, please disregard the previous answer that says you can print black only. So, be aware of this before you buy. Here's what the user guide says: Print using only the black ink cartridge when the Color cartridges have run out. Basically, your Brother machine is designed to stop ALL printing operations when any of the ink cartridges are empty. This is to ensure the life of the print head and maintain premium print quality. If the unit were to continue printing, print jobs and cleaning cycles would suck air from the empty cartridge and damage the print head. However, your Brother machine exceptionally can operate in a B&W Print Only (black and white) mode when one or more color ink cartridges are empty. When a color cartridge is empty, an error message will appear on the machine's display (hereinafter called LCD) of the machine stating B&W Print Only Replace Ink or B&W 1-sided Print Only Replace Ink. Follow the steps below to print using only the black ink cartridge: STEP1 Verify that the unit has message on the LCD If the LCD displays B&W Print Only Replace Ink or B&W 1-sided Print Only Replace Ink, continue to STEP 2. If the LCD displays other error messages (for example "Cannot Detect"), refer to "FAQs & Troubleshooting" for information on the error message you are receiving. The items listed below can cause the Black & White Print Only mode to end and the color ink cartridge will need to be replaced: You can use the machine as a Black & White printer for approximately four weeks. This depends on the number of pages you print. If you unplug the machine or remove the ink cartridge. If you select the Slow Drying Paper option on the machine or in the printer driver.

      Answered by AnnoyedPrinter

  • QuestionDoes this printer have hard wire capacity instead of wireless?

    Asked by Anonymous.

    • Answer Yes, this printer can be connected to a computer via a USB connection.

      Answered by CommunityAnswer

  • QuestionDo you have to have a laptop/PC for initial setup, or can I set this up with my IPad/IPhone?

    Asked by Tcast.

    • Answer No laptop or pc is needed in order to setup for printing from a iPad or iPhone.

      Answered by Brother

  • QuestionDoes the printer come with ink already set up or do you have to buy the ink separate?

    Asked by Chuck.

    • Answer The Brothers printer comes with ink cartridges that do not contain a full level of ink. They contain just enough ink to allow you to test your equipment. Expect to have to buy ink cartridges almost immediately.

      Answered by Money

  • QuestionHow can I print envelopes ?

    Asked by Patarma.

    • Answer Remove lower tray and paper and load envelops . but be sure to change properties to envelop and size .

      Answered by alwsbusy

  • Questionwill this printer work with android tablets and phones

    Asked by mom1.

    • Answer Yes it works with all of my mobile devices just fine, and is pretty economical when it comes to ink usage

      Answered by Biggs

  • Question1) does the printer sense how old the ink cartridge is and stops a print, and you need manually to by pass it in order to continue printing. 2) does it have bluetooth technology. 3) can the printer use only black ink not "use gray scale set up"

    Asked by yosea.

    • Answer Q1: No, it keeps printing until the ink is completely gone pretty much. Q2. It isn't Bluetooth accessible but with WiFi, you can send stuff from your phone directly to the printer. Q3. No, if any of the color ink cartridges are empty, it won't let you print anything out unfortunately.

      Answered by Alisse

  • QuestionCan I print just black if a color ink cartridges is out

    Asked by Anonymous.

    • Answer The other answer claiming to be from Brother is a lie. I own this printer and am currently going through the frustration of not being able to print black and white because one of the color cartridges is out of ink. I just installed a brand new black cartridge and have my computer set to print black and white only but the printer refuses. No amount of clearing errors or restarting it makes it work. Complete BS.

      Answered by Sister

  • QuestionCan you do scan to mail?

    Asked by Gersanz.

    • Answer This printer does have a scan to email option.

      Answered by Brother

  • QuestionHi! I have stuff that I want to scan and save it in my email mail file. just wondering if the printer have those kind of feature?

    Asked by kathy.

    • Answer Yes it give you the option to save in the email and also in you computer

      Answered by Srsalce05

  • QuestionHi...Is this printer compatible with Samsung GT-P5210 notebook and do I need to be connected to any Cloud or other storage space program to print? Wifi will be available.

    Asked by Spitfire.

    • Answer I use it both Wifi and Bluetooth. It also it plugged in to my network via Cat5. So far it seems to work very well and I use it to create flyers as they come out better there than on my larger work laser printer by Brother which is a real work horse. I would not use this as a real work horse printer, but it's great for nice quality print and standard B&W. For connectivity. I use a Lenovo Yoga laptop with wireless connection and it's fine. I have tried to print from my Samsung Note 9 phone, but so far haven't been able to figure it out. It's a new phone to me and I've never tried to print from a phone so could be user error. WiFi works fine and I am not connected to any 'cloud' to enable printing, although I do use Dropbox and am able to print files fine from there. Wifi is all that is used then. Hope this helps.

      Answered by RanchLady

  • Questionapproximately how many pages can you print with these cartridges? I know each one will get different usage, but I am asking about general Word Docs or pdf's? Any help would be appreciated. Thanks.

    Asked by Sardar615.

    • Answer This printer comes with the 3011 cartridges. These print about 200 pages. The refill most common is the 3013 which prints about 400 pages. I see there is now a 3033 which prints about 1,500 pages. The best thing is they can all 4 cartridges can be changes separately saving you money. The cartridges start at $8.49 for the colors and $7 if you get the black in a multi pack.

      Answered by Martman300

  • QuestionWhen faxing is print side down? Do I have to dial a 1, then the number?

    Asked by chris.

    • Answer When faxing from this machine, it will be face down on the print. Also you can just dial the area code without dialing 1+phone number.

      Answered by Brother

  • QuestionIs the printer compatible with my tablet via bluetooth or wifi?

    Asked by Richard.

    • Answer Yes, this printer is compatible with your tablet via wifi internet.

      Answered by CommunityAnswer

  • QuestionHi I have a question can it use lc75 ink?

    Asked by hoopzkid.

    • Answer No, the Brother Genuine LC75 is not compatible with the Brother MFC-J497DW.

      Answered by Brother

  • QuestionWill it take an SD card?

    Asked by Pegster.

    • Answer No, the Brother MFC-J497DW does not have a SD slot.

      Answered by Brother

  • QuestionIs this printer have a continuous refillable ink? Or i have to replace the cartridge? Thanks in advance

    Asked by Giovanni.

    • Answer I personally haven’t tried to refill them but I did sign up for the easy replenish program. When it senses that the ink is low it will trigger a response to Best Buy and they will charge your card on file and send you the ink you need before you run out completely depending on your use.

      Answered by Monica