Questions & Answers

Q: QuestionHow many outlets does this CyberPower battery backup have?

• A:Answer This CyberPower battery backup has 12 outlets: six surge only and six surge + battery backup.

Q: QuestionHow long is the cord on this battery backup?

• A:Answer The cord length for this battery backup is 6.6 feet long.

Q: QuestionDoes this battery backup have a display?

• A:Answer Yes, this battery backup features an LCD graphics display.

Q: QuestionDoes this device have an audible alarm?

• A:Answer Yes, this device has an audible alarm that will notify you of changing utility power and UPS power conditions.

Q: QuestionWhat is the joule rating for this CyberPower battery backup?

• A:Answer This CyberPower battery backup has a 1445-joule rating.

Q: QuestionWhat is the maximum battery life of this device?

• A:Answer The maximum battery life of this device is 8 hours.

Q: QuestionWhats the difference between this model and the CP1500PFCLCD? I've seen glowing reviews for the Cyberpower CP1500PFCLCD but literally nothing for the model shown here.

Asked 4 years ago by Bearman.

• A:Answer After a ton of research on the Cyber Power website and side by side comparison, here are the answers to your question: CP1500PFCLCD has the option of remote/auto shut down of your devices by buying and installing the RMCARD205 hardware to the UPS. This allows you to control or set up for auto shutdown of your devices. Go take a look at the pictures of the back of both UPS devices. The specs also state that the CP1500PFCLCD has SNMP communication but the GX1500u does not. Simple Network Management Protocol (SNMP) is an Internet Standard protocol for collecting and organizing information about managed devices on IP networks and for modifying that information to change device behavior. The CP1500PFCLCD as a clear obvious spot to install the RMCARD205, whereas the GX1500u does not. The product descriptions on Cyber Powers website clearly state that BTOH are PFC Pure Sine. I know it gets confusing when you actually search for True Sine UPS PFC and only the CP and OR models show up. However, as I do side by side-word for word comparison of the models, they both clearly state that they are AVR PFC True Sine UPS's. You are paying extra for remote access/auto controls. Also, the GX1500u only uses 1 type of model for battery replacement, whereas, the CP1500PFCLCD has 2 options for different model numbers. Again, they are both True Sine PFC AVR UPS's.

  Answered 4 years ago by Brian

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Q: QuestionI have a home backup generator. Will I have any voltage issue if it runs at possibly 63 cycles as opposed to the standard 60 cycles?

Asked 4 years ago by Bucko.

• A:Answer Hello Bucko, We generally will not recommend these units with a generator unless it is an inverter generator because our units will detect fluctuating cycles as bad power. If the 63 cycles were a solid, constant 63 cycles, there would be no issue but most generators will output fluctuating frequencies. Thank you for submitting your question!

  Answered 4 years ago by TechSupport

  
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Q: QuestionIs it really true that using an extension cord or plug strip voids the warranty? If true, this is a show-stopper. What about all the little power supplies for modem, router, external hard drives, USB hubs, monitors, etc. physically won't reach the UPS?

Asked 4 years ago by JoeP.

• A:Answer Hello Joe, You would never want to daisy chain a surge strip into any other surge strip or UPS as it would become a fire hazard. Extension cords may be used if there is only one output and if the wire gauge is the same or larger wire gauge. For more detail, please reach out to our team at 877-297-6937. We'd love to be of assistance. Thank you for submitting your question!

  Answered 4 years ago by TechSupport

  
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Q: QuestionFrom the title I presume this battery system offers pure sinusoidal power delivery on and off battery? Thanks, Jeff

Asked 3 years ago by JPS.

• A:Answer Hello JPS, That is correct. The GX1500U provides pure sine wave power. Thank you for submitting your question!

  Answered 3 years ago by TechSupport

  
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Q: Questionif the power goes out long enough to drain the ups battery, when the power eventually turns back on, Will the ups restart or turn Back on?

Asked 4 years ago by Powa.

• A:Answer The UPS has an auto-restart feature but it is dependent on the state of the battery when line power is restored. In extended outages where the battery becomes depleted, the unit could fail the self test and would need to be manually powered on. Thank you for submitting your question!

  Answered 4 years ago by TechSupport

  
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Q: QuestionAre the USB ports on the FRONT of the unit able to charge (for instance) Smartphones during a power failure? i.e. will the battery furnish power to the front USB ports during a power failure?

Asked 3 years ago by DalTxJim.

• A:Answer From the manual: Two USB charge ports (one Type-A and one Type-C) power portable devices such as mobile phones and tablets, even during a utility power failure

  Answered 3 years ago by hahansonVerified Purchase

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Q: QuestionWe have a machine that can't lose power or its PC will lose its memory. It uses 218 watts of power at 120 volts. How long will this unit maintain power at that rate of usage.

Asked 4 years ago by Mitch.

• A:Answer Hello Mitch, The estimated run time for the GX1500U unit at 200 watts is 31 minutes. The estimated time at 300 Watts is 19 minutes. A good estimation would put the run time within that range of 20-30 minutes, depending on what the PC is doing at the time. Thank you for your question.

  Answered 4 years ago by TechSupport

  
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Q: QuestionCan I attach a surge protector to either end of this UPS to further protect against surges?

Asked 4 years ago by T.

• A:Answer Not needed. This is not recommended by Mfg. for possible fire safety. This UPS has very high quality surge protection built in already.

  Answered 4 years ago by BurningMan

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Q: QuestionDoes it regulates the output voltage while receiving the input voltage?

Asked 3 years ago by Ramil.

• A:Answer This unit will make sure you are getting consistent voltage to the equipment plugged into the Battery+Surge outlets by Boosting or Bucking the incoming voltage from the wall, or supplementing with . Additionally, if you have sensitive equipment you can change settings to reduce the range of acceptable voltage output. If you would like more information, please reach out to our Technical Support team at 1-877-297-6937 and select option 1. Thank you for your question Ramil!

  Answered 3 years ago by TechSupport

  
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Q: QuestionI live in an older house with 2 lead wiring (no ground). Will this unit function properly?

Asked 3 years ago by Harpo.

• A:Answer My house is the same. It will complain about not being grounded but it will still work.

  Answered 2 years ago by Ryuuie

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Q: QuestionI was wondering if it was pure sine wave when it was plugged in the wall and when it was being operated thru the batttery ?

Asked 4 years ago by Sinewave.

• A:Answer The output when operated from the battery is Pure Sine Wave. It is also Pure Sine Wave when it is using AC from the plug.

  Answered 2 years ago by MallcitybearVerified Purchase

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Q: QuestionWhta's the difference between run time and battery life and will this work during a full power outage

Asked 1 year ago by Bill.

• A:Answer This will work during a full power outage. Run time and battery life is how much time the unit will last when under a specific load depending on how much you have plugged into it.

  Answered 1 year ago by FuryoftheBeardVerified Purchase

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Q: Questionare batteries included in the box?

Asked 2 years ago by Anonymous.

• A:Answer Hello, the GX1500U has both batteries included. Great question!

  Answered 2 years ago by TechSupport

  
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Q: QuestionCan this be used as a backup system for sump pumps? Two sump pumps plugged in?

Asked 2 years ago by SumptyDumpty.

• A:Answer Hello! Thank you for your question. It is not recommended to connect sump pumps to this UPS unit, as this unit is not designed to work with sump pumps. For more information on which units can have a sump pump connected, please contact Technical Support at 1.877.297.6937 Option 1.

  Answered 2 years ago by TechSupport

  
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