Questions & Answers

Q: QuestionDoes magic jack go need a power source?

Asked 6 years ago by aguy.

• A:Answer Yes it comes with a USB plugin as you can see in the picture I am using the old USB plugin I got with the older version on MagicJack but the new one came with one USB plugin too I'm just using the old one still

  Answered 6 years ago by Stoney

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Q: QuestionIs there any way to block Robo Calls on Magic Jack service?

Asked 2 years ago by Eglan.

• A:Answer Easy, you can require the caller to input a number before it will ring you. When someone calls mj will generate a random number from 0-9 and tell the caller to enter it. (like choosing an extension) i only get 1 or 2 spam calls a year. No robocalls.

  Answered 2 years ago by briab

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Q: QuestionCan Magic Jack be plugged into any jack in the home phone wiring or must it be plugged into the home base phone?

Asked 6 years ago by Paulie.

• A:Answer This is a question of home wiring. If the phone jack is wired together with all other phone jacks you can place the magicjack anywhere there is a phone jack. Make sure that there is no incoming line from the telephone company connected as well because that can cause a major issue with the magicjack.

  Answered 6 years ago by BenjaminVerified Purchase

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Q: QuestionCan I go to best buy to renew my services

Asked 6 years ago by Anonymous.

• A:Answer You can do it online , through your magic jack account that you’ll set up while activating your device/service. Don’t know if this can be done at Best Buy .

  Answered 6 years ago by SnagVerified Purchase

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Q: QuestionWill the MagicJack - Go work with just the modem/router turned on? Or do I have to have the computer and the modem/router turned on?

Asked 6 years ago by Tubigon.

• A:Answer Yes, you only need to connect the dongle to the router and to your phone a d that's it.

  Answered 6 years ago by AnuarVerified Purchase

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Q: QuestionCan I use it to my laptop and also to my cellular phone? Is there an extra fee? Vanity Number? Do you support 1-800 number ? Can I choose a number ending in 168? How to install?

Asked 7 years ago by Pete.

• A:Answer you can use the device on your laptop via usb, and you can download the magic jack app to both android and iphone devices (one app download is included with your device) - currently there is no extra fee to use the app on your phone (though it does make use of your cell phone data, carrier fees may apply) they do support vanity numbers for an extra fee, you may call 800 numbers from your magicjack app and device, if you want an 800 number those are only supported with their business accounts which are not compatible with this device - installation is very simple, and there are two ways to do it, you will connect to your computers USB port, wait about 30 seconds to three minutes for the device to update and install and follow the on screen prompts. your other set-up option is to connect the device to your modem or router via Ethernet, the visit www.MJREG.com and follow the prompts to create an account and set up your device. the magicjack device must be set up before you will be able to use the app on your mobile device

  Answered 6 years ago by AgentCarter109338

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Q: QuestionI have no phone jacks in my home. I do not have a modem to plug anything into. I do have wireless internet. Will I be able to use this product?

Asked 7 years ago by Jsos.

• A:Answer Yes,you will be able to use this product. As long as your wireless router has cat5 ports on it, which it should. They will usually have a yellow border around them.

  Answered 7 years ago by JrichVerified Purchase

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Q: QuestionCan I use it to call long distance international call to Asia? If so, how much will be charged per minute, say to the Philippines?

Asked 7 years ago by Manny.

• A:Answer Rates can be found here: https://my.magicjack.com/international/index.html?language= But as others have said, the best thing is to send your friends and family in Philippines a magicjack so then they will have a USA number. For as long as they have a high speed internet connection you can call them for free.

  Answered 6 years ago by pete

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Q: QuestionDoes this magic jack plus come with d adapter and Connection chords to connect to my router and the phone

Asked 7 years ago by Sam03.

• A:Answer The box contains: MagicJack GO VoIP Adapter with 12 Months of Service; USB power adapter, USB extension cable; Ethernet cable; Owner's manual.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionDoes magicjack cut off phone calls after 2 hours? i have read some people say that it does, but i am not sure if that is true of if thats an internet issue on there end.

Asked 2 years ago by Jack208.

Q: QuestionHow to transfer my calls, after 2-5 rings to my cell phone

Asked 3 years ago by Haim.

Q: QuestionMy magic jack was connected to a wifi extender since my phone is in my rm and the wifi router is in a different rm. I now have a different wifi router. I connected my magic jack to the extender again but magic jack giving me an error msg. Not connecting.

Asked 4 years ago by Lisette.

Q: QuestionCan you hook a magic jack into a router booster

Asked 4 years ago by 1234.

Q: QuestionHooked my magic jack up as instructed. I have 4 cordless extensions. Only 2 work. I was told by magic jack that i would need to buy another magic jack for the other 2 phones. Doesn't sound right to me. Any suggestions?

Asked 4 years ago by rudy.

Q: QuestionHow much is the annual subscription?

Asked 5 years ago by Mary.

• A:Answer Between $30-$50 per year. Depends on options you add on.

  Answered 5 years ago by DaCookVerified Purchase

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Q: QuestionCan Magic Jack be used in a shared wifi community (retirement community) if the person has her own wifi password?

Asked 5 years ago by Dixie.

• A:Answer Yes but you will need an extender or repeater with rj-45 jacks (ethernet) or attach it to your computer with usb to use a landline phone.

  Answered 2 years ago by briab

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Q: QuestionIs the 12 months service included or is there an additional cost. If so, what is the monthly cost?

Asked 5 years ago by Tsp.

• A:Answer 12 months of service is included in the purchase price. After the first year you can renew for future years at the than current pricing.

  Answered 5 years ago by Mitch

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Q: QuestionCan I use the dial tone for my fax?

Asked 5 years ago by Kevin.

• A:Answer Yes i do it all the time

  Answered 5 years ago by Juani

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Q: QuestionCan you port your home phone number to magic jack instead of getting a new number

Asked 6 years ago by Edog.

• A:Answer Yes, I did.

  Answered 5 years ago by StellitaVerified Purchase

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Q: QuestionCan I plugged my magic jack on any celle phone To talk

Asked 6 years ago by Geslouis.

• A:Answer Yes is excelent only need internet

  Answered 5 years ago by Abcdfghjklmnopqrstuvwxuz3

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