A:Answer First, you need to connect to the mini as a wifi device directly.
Second, BestBuy fired a ton of their support agents and now is sending customers requests to solve it problems for other customer. this is worse than self checkout. Now I shop at BestBuy so I am expected to do tech support for your customers, what's next an email asking me to go setup my neighbors smartTV, Or install their dishwasher. Get your crap together BestBuy..